Leadership
 

Appointed in 2017, Roy’s tenure as CEO has been marked by the introduction of a clear strategy and values that build on Manulife’s strong foundations to include sharper focus on the customer and a shift to digital innovation, in line with the company’s mission to make customers’ decisions easier, and lives better.

Roy joined Manulife as President and Chief Executive Officer for Asia in 2015. In that role, he was responsible for operations in 12 markets across Asia, driving Manulife’s rapidly growing business in the region. Roy started his career at Citibank in 1989, where he held progressively senior roles and was finally responsible for the company’s Asia Pacific retail business, which included its insurance and wealth management business.

Roy holds a Bachelor of Economics and Finance from The University of New South Wales, and an MBA from the University of Technology, Sydney. He is both a member and on the Board of Directors of the Business Council of Canada, a member of the U.S. Business Council, a member of the Geneva Association, and a member of the Mayor of Shanghai’s International Business Leaders’ Advisory Council. A native Australian, Roy has worked and lived in Sydney, Singapore, Thailand, and Hong Kong, and is now based in Toronto.

 Prior to his current role Mr. Gallagher was Executive Vice President, General Counsel and Chief Administrative Officer for the US Division, John Hancock Financial. As General Counsel, he was responsible for John Hancock’s law and compliance operations. As Chief Administrative Officer, he was also responsible for other functions including John Hancock’s Government, Public and Community Relations as well as Brand Management and Sponsorship Marketing.

Before taking on this role in 2012, he had been Executive Vice President and Global Compliance Chief for Manulife since 2005. In that role, he managed the law and compliance staff responsible for an array of compliance requirements facing the company globally. Previously, Jim served as General Counsel to Manulife USA and was President of John Hancock Investment Trust. 

Before joining Manulife in Boston in 1994, Jim was Vice President and Associate General Counsel for the Canadian Operations of Prudential Insurance Company of America and also served as Assistant General Counsel with Prudential at its Newark, NJ, headquarters.

Jim has served on the Board of Directors of John Hancock’s insurance companies. He was the founding President of One Fund Boston and also the founding Chair of the Compliance and Ethics Forum for Life Insurers. He is a former member of the Board of Directors of the Greater Boston Chamber of Commerce and also a former Chair of the Board of Trustees for Catholic Charities of Boston. 

Jim graduated with a B.A in Political Science from St. Michael’s College, University of Toronto and later earned a J.D from Ohio Northern University’s College of Law.

Manulife’s portfolio is composed of fixed income investments and non-fixed income investments. A hallmark of the investment group which Mr. Hartz leads is its expertise in private asset classes. Within fixed income, the group underwrites and originates private placement debt and commercial and agricultural mortgages. Within non-fixed income, the group originates and manages commercial real estate, timber, agriculture, infrastructure, oil & gas, private equity, and mezzanine investments.

Previously, Mr. Hartz oversaw all U.S. balance sheet investments for Manulife, a position he assumed in 2007. He was Senior Vice President and head of the Bond & Corporate Finance Group, overseeing all U.S. bond assets from 2004 to 2007.

Before Manulife acquired John Hancock in 2004, he had been lead portfolio manager for John Hancock’s general account since 1998. Mr. Hartz, who began his career with John Hancock in 1983, joined the Portfolio Management Group in 1990 with responsibilities including managing the derivatives book.

Mr. Hartz joined John Hancock in the retail life marketing support group as a rotation on the actuarial program. He joined the Investment Strategy Group in 1985 and was the asset/liability manager for the Retail Life Segments. He helped develop the Company’s use of financial futures for its hedging strategies, including managing and trading the futures’ book.

Mr. Hartz graduated from Colby College with a B.A. in Physics and Economics. He is a Chartered Financial Analyst (CFA) and a Fellow of the Society of Actuaries (FSA).

Mr. Hartz is a former member of the Board of Directors of Harvard Pilgrim Health Care and now serves as an investment consultant to Point32Health.

Prior to leading the audit function, Mr. Hirji was our Chief Risk Officer for more than 11 years, responsible for all matters of risk in our global insurance and wealth management businesses. Prior to that, he held various roles in the Company including Chief Financial Officer for our Canadian Segment, the Head of Manulife’s Global Asset Liability Management Operations, leading financial modelling of our mergers and acquisitions, and various other actuarial roles.

Mr. Hirji graduated from the University of Waterloo with a Bachelor of Mathematics and is a Fellow of the Canadian Institute of Actuaries, the Society of Actuaries, and a Member of the American Academy of Actuaries.

He is a member of Manulife’s Executive Leadership Team. Mr. Irshad has almost 30 years of industry experience and has a deep understanding of the global life insurance industry. Before becoming Manulife Canada’s CEO, Naveed was Global Head of Inforce Management and Head of our North American Legacy Business, where he led initiatives to improve the profitability and risk profile of the inforce business. Naveed was also President & CEO of Manulife Singapore where he oversaw the overall development of Manulife's operations across all business segments and distribution platforms in Singapore. Prior to this role, he spent three years in a key leadership position at a major reinsurance company with a focus on global business and product development.

Naveed is an avid supporter of Manulife’s Diversity, Equity & Inclusion efforts, and internal Employee Resource Groups. In 2022, Naveed was appointed to the Government of Canada’s Disability Inclusion Business Council – a select group of Canadian business leaders who provide the Minister of Employment, Workforce Development and Disability Inclusion advice and recommendations on workplace inclusivity.

Naveed holds a B.Sc. in Actuarial Math from Concordia University. He is a Fellow of the Society of Actuaries (FSA) and of the Canadian Institute of Actuaries (FCIA) and is a Member of the American Academy of Actuaries (MAAA). Active within his community and industry, Naveed serves on the Board of Directors for the Canadian Life & Health Insurance Association (CLHIA), Canadian Institute of Actuaries, Global Risk Institute, and Ascend Canada, promoting Pan-Asian leadership.

Prior to joining Manulife, Rahul was the Senior Vice President of Customer Care for Walmart’s US eCommerce organization, which included responsibility for contact centers, fraud operations and the customer returns experience. Under his leadership, the business significantly expanded customer contact channels through innovation, improved fraud loss performance, and enhanced the returns experience for online purchases, all during a period of high growth.

Previously, he held a range of large operating, customer experience and digital transformation roles with Citi across several geographies. Rahul served as Chief Operations Officer for the company’s Asia/EMEA Consumer bank located in Singapore, and prior to that was Chief Operations Officer for the US Consumer and Commercial bank.

Rahul holds a Master of Science in Management from North Carolina State University and a Bachelor of Engineering in Mechanical Engineering from the University of Pune, India.

In her role as Chief Human Resources Officer, Pam is responsible for overseeing the Company’s Human Resources function and providing leadership to the people and culture elements of the Company’s transformation. Prior to joining Manulife as CHRO, Pam served as the Chief Human Resources Officer at Cardinal Health, Inc., a global health care services and products company.  Pam previously led the HR functions at Coca-Cola Enterprises, The Bear Stearns Companies, Inc. and Lucent Technologies. Pam also held a range of strategic HR roles at Citigroup and General Motors.  She served as a member of Manulife’s Board of Directors from March 2016 to September 4, 2018.

Pam serves as Chair of the HR Policy Association, and she was also the past Chair of the Association’s Center for Executive Compensation. Additionally, she serves on the boards for the Center for Advanced Human Resources Studies at Cornell University, and the Center for Executive Succession at the University of South Carolina. In 2009, Pam was named a Fellow in the National Academy of Human Resources.  Pam was also a member of the Board of Directors of Perspecta, Inc., a leading information systems and mission services provider to the U.S. Government prior to its sale to Veritas Capital in 2021..  She holds an MBA from Michigan State University and a Bachelor of Science in Industrial and Labor Relations from Cornell University.  

Before joining Manulife, Karen most recently served as a Global Client Partner at Ernst & Young in the firm’s Financial Services Advisory practice. Prior to that, she was the Chief Marketing Officer at National Bank of Canada also leading Digital, Analytics, Innovation, and Corporate Development in emerging markets. She has held several senior positions at RBC, including leading two of its largest retail businesses; mortgages as well as payments and credit cards. Karen started her career at Great-West Life, working in a range of roles over a decade with the company.

Karen holds an Executive MBA from Richard Ivey School of Business and a Bachelor of Commerce from Concordia University.

Paul is accountable for creating stronger global alignment by bringing these areas together into one single global organization and is a member of Manulife’s Executive Leadership Team. Prior to this role, Paul served as General Manager of Individual Wealth Management and Insurance for the Canadian Division, overseeing Manulife Investments, Manulife Securities, Manulife Private Wealth, and Manulife Insurance. In this role, he was responsible for delivering industry leading advice, investment, and insurance solutions to Canadians. Paul joined Manulife in 1993 and has held a variety of roles of increasing responsibility throughout our Canadian operations.

Paul graduated from the University of Waterloo with a B. Mathematics, is a Fellow of the Canadian Institute of Actuaries and is a graduate of the Queen’s Leadership Program.

Although his career has been fast moving, Paul is well known for the time he takes to devote to his family, coaching colleagues, and supporting community charities.

Prior to this appointment, Colin served as Chief Financial Officer for John Hancock, joining the company in 2022. He brings over 20 years of experience to his role, including at Aviva from 2013-2022, where he was most recently Interim Group CFO and prior served as CFO of Aviva’s Canadian division and Aviva’s Director of Investor Relations.

Previously, Colin held executive roles at Goldman Sachs and Bear Stearns Investment Bank, where he was an equity analyst covering the European insurance sector. Earlier in his career, Colin held actuarial roles at the Reinsurance Group of America and Gen Re.

Colin holds a BSc in Statistics from the University of Cape Town and is a Fellow of the Institute of Actuaries (FIA).

Mr. Tingle, who is based in Boston, leads John Hancock — one of the largest life insurers in the United States, supporting more than ten million Americans with a broad range of financial products, including life insurance and annuities. John Hancock also supports US investors through a separate Global Wealth and Asset Management business, bringing leading investment capabilities and retirement planning and administration expertise to individuals and institutions.

Before taking on his current role in 2023, Mr. Tingle served as President and CEO of John Hancock Insurance. Notably, he led John Hancock to embrace and implement the company's now market-leading behavioral insurance solution — John Hancock Vitality — which offers life insurance customers significant savings and rewards for taking everyday steps towards a longer, healthier, better life. Previously, Mr. Tingle held various leadership roles across Marketing, Strategy, and Operations for John Hancock Insurance, building strong advanced analytics capabilities and overseeing new business, underwriting, claims, information technology, policy administration, customer service, and reinsurance administration.

Mr. Tingle serves as President and Chairman of the boards for John Hancock’s insurance companies, including John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York. Additionally, he is a member of the boards of the American Council of Life Insurers and LL Global, and serves on the Tufts Nutrition Council for the Gerald J. and Dorothy R. Friedman School of Nutrition Science and Policy.

He received an MBA from Boston University and a B.A. in Economics from the University of New Hampshire.

Prior to this appointment, Phil served five-years as Chief Financial Officer at Manulife beginning in 2018. He was responsible for managing Manulife’s global financial affairs, and successfully led the implementation of IFRS 17 and IFRS 9. Phil joined Manulife in 2014 as Chief Financial Officer of Manulife Asia, and served as its Interim President & Chief Executive Officer in 2017.

Phil has 25 years of experience in insurance and financial services, globally and in developed and emerging markets within Asia. Prior to joining Manulife, Phil led finance in Asia Pacific for the Retail Banking and Wealth Management business at HSBC and earlier served as the Deputy Regional Chief Financial Officer for its Asian insurance businesses. Previously, Phil was Vice President Finance at AIA, based in Hong Kong. He also spent a decade with KPMG in London and Hong Kong, specializing in financial services audit and advisory services, with a particular focus on life insurance clients.

Phil holds an Executive MBA jointly awarded by the University of Edinburgh Management School (United Kingdom) and the École Nationale des Ponts et Chaussées (Paris, France). He is also a Fellow of the Institute of Chartered Accountants in England & Wales (FCA) and the Hong Kong Institute of Certified Public Accountants (FCPA).