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Manulife Mutual Funds ranks first in customer service for three straight years Waterloo, Ontario – For the third consecutive year, Manulife Mutual Funds (a division of Elliott & Page Limited) has been named among the best in Canada for customer service among its competitors, according to a survey by Environics Research Group. “These survey results confirm Manulife’s customer focus and strong commitment to understanding what our clients want,” says Guy Vaillant, Vice President Operations, Individual Wealth Management. “We are very proud that our clients have ranked us number one for the past three years.” The 2003-2004 Environics survey measured customer service agents of 15 mutual fund companies on various attributes, including professionalism, wait time, plus overall value-added service to clients. It also measured the departments as a whole on client service efficiency. The annual survey was conducted between April of 2003 and March of 2004 and the results of 4,345 telephone calls to client services departments by advisors and brokers were combined to develop an overall ranking. Manulife Mutual Funds ranked highest overall at 88.1 per cent. “Giving that extra bit of service is what it’s all about,” says Robert Pala, Manager of Client Services. “Every team member is committed to giving each of our clients the best experience possible. Through these surveys, our clients are telling us our development program works—that’s incredibly gratifying.” About Manulife Investments Manulife Investments is the brand name describing certain Canadian subsidiaries and operating divisions of Manulife Financial Corporation that offer personal wealth management products and services in Canada. As one of Canada’s leading integrated financial services providers, Manulife Investments offers a variety of products and services including segregated funds, mutual funds, annuities and guaranteed investment contracts. About Manulife Financial Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada and most of Asia, and primarily through John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Pro forma funds under management by Manulife Financial and its subsidiaries were Cdn$356 billion (US$272 billion) as at March 31, 2004. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '0945' on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. About the Environics Research Group Established in 1970, Environics Research Group is one of Canada's most respected research companies. It has Canadian offices in Toronto, Montreal, Ottawa and Calgary. The company’s financial service group specializes in conducting research with Canada’s personal financial advisors and their clients. -30- For more information or to book an interview, please contact:
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