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United States - John Hancock Life Insurance
Contact our Customer Service Center for information regarding your insurance contract or to request any changes to:
Non-Variable Products
Customer Service is available between 8 a.m. and 8 p.m. Eastern Standard Time, Monday to Friday.
 | You can e-mail us at webmail@jhancock.com |
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You can call us directly at 1-800-387-2747 |
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You can fax us at (416) 926-5656
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You can mail us at:
Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350
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Variable Products
Our 24-hour interactive voice response system provides free, confidential access to current unit values, product information and portfolio descriptions at your convenience.
Customer Service is available for policy requests such as fund transfers between 8 a.m. and 6 p.m. Eastern Standard Time, Monday to Friday.
| You can e-mail us at webmail@jhancock.com |
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You can call us directly at 1-800-827-4546 |
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You can fax us at (416) 926-5339 |
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You can mail us at:
Variable Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350 |
Projection of Policy Values (In-force Illustrations)
Policy Value Projections are available between 8 a.m. and 6 p.m. Eastern Standard Time, Monday to Friday.
| You can e-mail us at usillust@jhancock.com
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You can call us directly at 1-800-387-2747 (press 1 at options menu)
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You can fax us at (416) 926-5924 |
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You can mail us at:
Customer Service Center R-02
John Hancock Life Insurance Company (U.S.A.)
1 John Hancock Way Suite 1350
Boston MA 02217-1350 |
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