Manulife Financial reports record quarterly earnings
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FOR IMMEDIATE RELEASE
October 28, 2003
TSX/NYSE/PSE: MFC; SEHK: 0945


Manulife Financial reports record quarterly earnings
Shareholders’ net income increases 21 per cent from the prior year

Toronto – Manulife Financial Corporation today reported record shareholders’ net income of $396 million for the third quarter of 2003. The 21 per cent year-over-year increase in earnings was attributable to the impact of business growth, an improved expense position and favourable equity markets. The continued rally in the equity markets in the third quarter had a positive influence on segregated fund guarantees, fee revenue and investment income.

Earnings per common share increased by 23 per cent to $0.85 from $0.69 reported in 2002. Return on common shareholders’ equity for the quarter was 17.9 per cent compared to 15.2 per cent for the same period last year.

Total premiums and deposits for the quarter were $7.4 billion, five per cent higher than the third quarter of 2002. Higher sales in the North American insurance businesses, growth in Asia and the turnaround in the equity markets contributed to the growth. Funds under management as at September 30, 2003 of $150.8 billion increased by $6.5 billion or five per cent from second quarter levels and by eight per cent compared to a year ago.

Currency exchange rates, particularly the depreciation of the U.S. dollar and Japanese yen, had a dampening impact on results in the quarter. The estimated impact of currency movements on the translation of shareholders’ net income, premiums and deposits, and funds under management were declines of $25 million, $650 million, and $14.5 billion, respectively, compared to a year ago.

“We are very proud that Manulife has once again produced record quarterly results. The strong organic growth in our core markets, which results from our ongoing focus on expanded distribution, new and innovative products and superior customer service is producing dividends for our shareholders,” said Dominic D’Alessandro, President and Chief Executive Officer of Manulife Financial. “Our recently announced intention to merge with John Hancock provides a tremendous opportunity to build on our already strong base.”

“Our higher earnings reflect the continued improvements in global equity markets, solid sales growth, market share gains in several businesses, and the positive impact of cost containment initiatives and productivity gains,” added Peter Rubenovitch, Executive Vice President and Chief Financial Officer. “These factors contributed to Manulife Financial delivering an above industry average return on common shareholders’ equity of 17.9 per cent for the quarter.”


FINANCIAL PERFORMANCE
Financial Highlights
(unaudited)

Quarterly Results
Nine Months Ended
3Q03
2Q03
3Q02
3Q03
3Q02
Shareholders’ Net Income (C$ millions)
396
386
327
1,118
1,006
Earnings per Common Share (C$)
0.85
0.83
0.69
2.41
2.10
Return on Common Shareholders’ Equity (%, annualized)
17.9
18.0
15.2
17.2
15.9
Premiums & Deposits (C$ millions)
7,411
7,322
7,086
22,614
22,144
Funds under Management (C$ billions)
150.8
144.3
139.2

Shareholders’ Net Income
Manulife Financial Corporation reported shareholders’ net income of $396 million for the third quarter ended September 30, 2003, up 21 per cent from $327 million in 2002 despite the negative impact of a strengthened Canadian dollar, which reduced earnings by approximately $25 million. This increase reflected a growing business base particularly in the Asian Division, improved equity markets and favourable claims experience in the Canadian Division, partially offset by less favourable mortality results in the Reinsurance and U.S. Divisions and increased costs related to new business.

For the nine months ended September 30, 2003, shareholders’ net income was $1,118 million, an increase of 11 per cent over 2002.

Earnings per Common Share and Return on Common Shareholders’ Equity
The third quarter earnings per common share were $0.85 compared to $0.69 in 2002, up 23 per cent. For the three months ended September 30, 2003, return on common shareholders’ equity was 17.9 per cent compared to 15.2 per cent for the same period in 2002.

Year-to-date return on common shareholders’ equity and earnings per common share were 17.2 per cent and $2.41, respectively.

OPERATING HIGHLIGHTS

Product & Service Developments
Manulife is committed to providing real value to its customers by providing the highest quality products, services, advice and sustainable value to meet their individual needs. Manulife’s success is reflected in significant market share gains in several businesses. During the third quarter, the Company delivered on its promise to customers with many new and enhanced products and services:
  • Manulife USA introduced Manulife UL-G, a new universal life insurance product. Designed with lifetime guarantees and significant premium reductions for clients at younger ages, this new product offers more funding choices and increased affordability to policyholders. Manulife USA is a leading player in the U.S. universal life insurance market, ranking 7th in market share with the largest average policy face amount according to the second quarter 2003 LIMRA survey.
  • Manulife’s Canadian Pension Operations launched an electronic enrolment service to complement its already strong Internet support services for its customers. The new service provides plan members with easy-to-use online tools to learn about and enroll in their group savings plans, while plan administrators have several self-service options to track new enrolments. Strong sales momentum in the Accumulation Products business has resulted in Canadian Pension Operations new business ranking improving to second place in Q2 year-to-date 2003 sales from sixth place in 2002 (Q2, 2003 LIMRA report).
  • In Japan, Manulife Life Insurance Company launched ManuVest, a new variable annuity insurance product with a minimum guarantee on annuity capital. Policyholders can invest among three types of balanced funds, each with different risk/return relationships, while having the peace of mind that comes from a guarantee. And, in only the 23rd month following its launch, Manulife Japan issued its 100,000th ManuFlex universal life policy, an innovative product in this market.
  • In the United States, the Group Pensions business introduced Manulife Retirement Select, a 401(k) product with mutual fund investment alternatives. The expanded product line capitalizes on Manulife’s success as the leading seller of small case 401(k) plans (Q2, 2003 LIMRA/Cerulli survey). Manulife is also recognized for its superior 401(k) participant communication tools, most recently receiving a Signature Award in the Targeted Interactive Communication Tool category from the Profit Sharing/401(k) Council of America in their annual competition.
  • Manulife Hong Kong has expanded its Mandatory Provident Fund product portfolio through the addition of two lifestyle funds, providing its plan members with a more comprehensive range of investment options. Manulife’s leading position in customer service among Mandatory Provident Fund providers was reinforced in two recent surveys, conducted by AC Neilson and Next Magazine, both of which ranked Manulife Hong Kong number one.

Corporate Developments
  • On September 28, 2003, Manulife Financial Corporation and John Hancock Financial Services, Inc. announced that their Boards of Directors each unanimously agreed to a merger of the companies, creating a leading global insurance franchise. The combined companies’ competitive strength will be marked by the diversity and depth of their products and distribution, a leading position in the marketplace across all of its core business lines and economies of scale. The merger is subject to customary closing conditions, including receipt of required regulatory approvals and approval by John Hancock stockholders. The merger is expected to close in the second quarter of 2004.
  • Manulife Indonesia announced two acquisitions during the third quarter, which together solidify the company’s position as one of the strongest life insurance companies in the country. With the purchase of the Indonesian life insurance business of Zurich Financial and the acquisition of PT ING-Aetna Life Indonesia, Manulife Indonesia will significantly increase its customer base. In addition, Manulife Indonesia’s 2,800-person agency force is expected to grow by over 50 per cent.
  • Manulife-Sinochem, Manulife’s joint venture in China, has been granted a branch license for Beijing and expects to commence operations in this city very soon. Manulife-Sinochem has been an industry pioneer since it began operations in Shanghai in 1996. Today, the Company is a major player in China’s insurance market with more than 3,300 agents serving more than 200,000 customers in Shanghai and Guangzhou.

Premiums and Deposits
Third quarter premiums and deposits were $7.4 billion in 2003, up five per cent compared to $7.1 billion in the third quarter of 2002. Premiums and deposits increased by approximately 15 per cent after excluding the impact of a strengthened Canadian dollar. This increase was driven by sales of variable annuity products in the U.S. and Japan and wealth management products in Canada, the U.S. and Asia, partially offset by reduced Reinsurance premiums.

Funds under Management
Funds under management increased by eight per cent to $150.8 billion as at September 30, 2003 compared to $139.2 billion as at September 30, 2002. General fund assets decreased by three per cent to $78.4 billion from a year ago as business growth was more than offset by a $6.6 billion decline due to a strengthened Canadian dollar. Segregated fund assets increased to $65.4 billion from $54.0 billion as at September 30, 2002. Strong net policyholder cash flows of 401(k) and annuity products in the U.S. and positive net segregated fund cash flows in Canada over the past 12 months were partially offset by the $7.7 billion reduction caused by a strengthened Canadian dollar.

Capital
Total capital increased to $12.3 billion as at September 30, 2003 compared to $11.8 billion as at September 30, 2002. This increase was primarily the result of net income in the past 12 months and the issuance of $350 million of preferred shares in the second quarter, partially offset by shareholder dividends, the repurchase of four million common shares for $130 million in the fourth quarter of 2002, and the negative impact of a strengthened Canadian dollar.

Normal Course Issuer Bid
Manulife Financial Corporation filed today with the Toronto Stock Exchange a notice of the Company’s intention to make a normal course issuer bid for the purchase of up to 46,000,000 common shares, representing approximately 9.9 per cent of Manulife’s outstanding common shares. The normal course issuer bid is subject to the approval of the Toronto Stock Exchange and receipt by Manulife of other regulatory approvals. Purchases under the bid will be made through the facilities of the Toronto Stock Exchange in the 12 months following commencement of the bid period at market prices prevailing at the time of purchase, subject to compliance with applicable law and regulations. Any common shares acquired by Manulife will be cancelled.

Under its previous normal course issuer bid, Manulife purchased a total of 1,865,000 common shares at an average price of $34.38 per share.

The Company continues to believe that from time to time, the market prices of its common shares may not fully reflect the value of its business and its future business prospects and accordingly, may represent an attractive investment and a desirable use of its available funds.

Quarterly Dividends
The Board of Directors approved a quarterly shareholders’ dividend of $0.21 per share on the common shares of the Company payable on or after December 19, 2003 to shareholders of record at the close of business on November 17, 2003. A dividend of $0.25625 per share was also declared on the Non-cumulative Class A Shares Series 1 of the Company, payable on or after December 19, 2003 to shareholders of record at the close of business on November 17, 2003.

PERFORMANCE BY DIVISION

U.S. Division

Quarterly Results
Nine Months Ended
3Q03
2Q03
3Q02
3Q03
3Q02
Shareholders’ Net Income (C$ millions)
120
111
116
338
345
Premiums & Deposits (C$ millions)
4,078
4,210
4,124
12,987
13,412
Funds under Management (C$ billions)
75.4
72.1
69.3
  • U.S. Division's 2003 third quarter net income was $120 million compared to $116 million reported in the third quarter of 2002. Year-to-date net income was $338 million compared to $345 million in 2002. Growth in earnings continued to be unfavourably impacted by the weakened U.S. dollar. On a U.S. dollar basis, third quarter earnings increased by 18 per cent over the third quarter of 2002 due to equity market improvements, sustained business growth and continued tight management of expenses. Earnings growth was partially offset by increased variable annuity new business strain and mortality experience which, while favourable, was less than the very good results experienced in the third quarter of 2002.
  • Premiums and deposits for the quarter of $4.1 billion were consistent with the amount reported in the third quarter of 2002. On a U.S. dollar basis, premiums and deposits increased by 12 per cent due to strong growth in all businesses. Variable annuity sales remained strong during the quarter as a result of the new Scudder distribution arrangement and improved investor confidence, while the 12 per cent growth of 401(k) pension participants over the past 12 months has resulted in a significant increase in recurring group pension contributions. A healthy 24 per cent growth in insurance premiums was also achieved due to excellent universal life sales.
  • As at September 30, 2003, funds under management of $75.4 billion were nine per cent or $6.1 billion higher than a year ago. On a U.S. dollar basis, funds under management increased by 28 per cent as a result of improved equity markets and continued strong net policyholder cash flows.


Canadian Division


Quarterly Results
Nine Months Ended
3Q03
2Q03
3Q02
3Q03
3Q02
Shareholders’ Net Income (C$ millions)
131
125
85
350
275
Premiums & Deposits (C$ millions)
1,641
1,641
1,435
5,068
4,482
Funds under Management (C$ billions)
38.0
36.9
33.8
  • Canadian Division shareholders’ net income increased by 55 per cent to $131 million in the third quarter from the $85 million reported in the third quarter of 2002. Year-to-date shareholders’ earnings of $350 million were up 27 per cent over the first three quarters of 2002. The increase in this quarter’s earnings was driven by favourable claims experience in Individual Life, improved margins in Group Benefits, business growth in the insurance businesses, and favourable investment performance in the quarter compared to the significant negative impact of the material decline in equity markets in the third quarter of 2002.
  • Premiums and deposits for the quarter were $1.6 billion, up 14 per cent over the $1.4 billion from the same quarter last year. All businesses contributed favourably, with Group Pensions and Individual Wealth Management showing very strong growth of 45 per cent and 22 per cent, respectively.
  • Funds under management as at September 30, 2003 were $38.0 billion, an increase of $4.2 billion over the same time last year. This increase reflects positive net segregated and mutual fund cash flows over the past 12 months, the organic growth of all lines of business, and the impact of improved equity markets.

Asian Division


Quarterly Results
Nine Months Ended
3Q03
2Q03
3Q02
3Q03
3Q02
Shareholders’ Net Income (C$ millions)
88
73
72
219
185
Premiums & Deposits (C$ millions)
1,007
781
787
2,535
2,273
Funds under Management (C$ billions)
12.6
11.2
9.8
  • Asian Division’s shareholders’ net income increased by 22 per cent to $88 million in the third quarter of 2003 from $72 million in 2002. Year-to-date shareholders’ net income was $219 million, an increase of 18 per cent over 2002. On a constant currency basis, this quarter’s shareholders’ net income increased by 37 per cent. The increase for the quarter reflected positive contributions across the Division particularly from growth in the Hong Kong Insurance and Pensions businesses, as well as the Indonesia and Philippines operations.
  • Total premiums and deposits were $1,007 million, an increase of $220 million or 28 per cent from $787 million in 2002. On a constant currency basis, premiums and deposits increased by approximately 45 per cent, primarily due to the excellent growth in the mutual funds businesses in Hong Kong and Indonesia.
  • Funds under management increased by 28 per cent to $12.6 billion as at September 30, 2003 from $9.8 billion in 2002. This increase was due to business growth across the Division, particularly in Mandatory Provident Fund deposits in Hong Kong; an increase in institutional funds managed by Hong Kong Manulife Assets Management; and mutual fund deposits in Hong Kong and Indonesia over the past 12 months, partially offset by the negative impact of a strengthened Canadian dollar.


Japan Division


Quarterly Results
Nine Months Ended
3Q03
2Q03
3Q02
3Q03
3Q02
Shareholders’ Net Income (C$ millions)
28
25
27
78
85
Premiums & Deposits (C$ millions)
500
513
409
1,479
1,186
Funds under Management (C$ billions)
11.8
11.1
13.6
  • Japan Division’s net income was $28 million in the third quarter of 2003, up from $27 million in the third quarter of 2002. Year-to-date earnings were $78 million compared to $85 million in 2002. The slight increase in the quarter’s net income reflected the favourable impact of improved equity markets and the benefit of cost reductions from a successful Voluntary Retirement Program earlier in the year, offset by lower earnings from a smaller in force block, higher costs to support a growing agent base and the impact of a strengthened Canadian dollar.
  • Premiums and deposits increased by 22 per cent in the third quarter to $500 million compared to the same quarter of 2002. This increase reflected higher sales of variable annuity products generated through the new bank distribution channel and Nikko Cordial Securities.
  • Funds under management decreased by $1.8 billion to $11.8 billion as at September 30, 2003 compared to $13.6 billion as at September 30, 2002. Over the past 12 months, increases from premiums and deposits were more than offset by the impact of a weakened Japanese yen and benefit payments to policyholders.

Reinsurance Division

Quarterly Results
Nine Months Ended
3Q03
2Q03
3Q02
3Q03
3Q02
Shareholders’ Net Income (C$ millions)
41
51
42
149
132
Premiums (C$ millions)
185
177
331
545
791
Funds under Management (C$ billions)
3.7
3.7
4.3
  • Reinsurance Division reported net income of $41 million in the third quarter of 2003, slightly lower than the $42 million reported in the third quarter of 2002. Year-to-date net income increased to $149 million from $132 million in 2002. On a U.S. dollar basis, net income for the quarter increased eight per cent over the prior year. This increase was primarily due to improved investment performance in the quarter when compared to the significant negative impact of the material market decline in the third quarter of 2002, partially offset by unfavourable claims in the Life Retrocession business.
  • Premiums of $185 million were $146 million or 44 per cent lower than in the third quarter of 2002. The reduction was driven by significant one-time premiums reported in the Property and Casualty Reinsurance line in 2002.
  • General fund assets decreased by 15 per cent to $3.7 billion as at September 30, 2003 from $4.3 billion as at September 30, 2002 as business growth was more than offset by the impact of a weakened U.S. dollar.


About Manulife Financial
Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were Cdn$150.8 billion as at September 30, 2003.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com.

– 30 –

Attachments:
Financial Highlights
Consolidated Statements of Operations
Consolidated Balance Sheets
Divisional Information

Notes:
Manulife Financial Corporation will host a Third Quarter Earnings Results Conference Call at 2:00 p.m. ET October 28, 2003. For local and international locations, please call (416) 695-6120 and toll free in North America please call (800) 446-4472. Please call in ten minutes before the call starts. You will be required to provide your name and organization to the operator. A playback of this call will be available at 6:00 p.m. ET today until midnight ET, November 7, 2003 by calling (416) 695-6050 (passcode #9593).

The conference call will also be Webcast through Manulife Financial’s Web site at 2:00 p.m. ET. You may access the Webcast at: www.manulife.com/corporate/corporate2.nsf/public/quarterlyreports.html
An archived version of the Webcast will be available later on the Web site at the same URL as above.

The Third Quarter 2003 Financial Statements and Statistical Information Package are also available on the Manulife Web site at: www.manulife.com/corporate/corporate2.nsf/public/quarterlyreports.html
Each of these documents may be downloaded before the Webcast begins.


Forward-Looking Statements
This news release includes Forward-Looking statements with respect to the Company, including its business operations and strategy as well as its financial performance and condition. These statements generally can be identified by the use of Forward-Looking words such as: “may,” “will,” “expect,” “intend,” “estimate,” “anticipate,” “believe,” or “continue” or the negative thereof or similar variations. Although management believes that the expectations reflected in such Forward-Looking statements are reasonable, such statements involve risks and uncertainties and actual results may differ materially from those expressed or implied by such Forward-Looking statements. Important factors that could cause actual results to differ materially from the Company’s expectations include among other things, general economic conditions worldwide, market factors, including global capital market activity, interest rate and currency value fluctuations, business competition, changes in government regulations or in tax laws, technological changes, changes in consumer demand for the Company's products and services, realizing increased revenue from the expansion and development of distribution channel capacity, our ability to complete strategic acquisitions and to integrate acquisitions, catastrophic events, political conditions and developments and international conflicts. The Company does not undertake to update any Forward-Looking statements.

Important Legal Information
In connection with the proposed merger of Manulife and John Hancock Financial Services, Inc., Manulife will be filing a registration statement on Form F-4 containing a proxy statement/prospectus for the stockholders of John Hancock and John Hancock will be filing a proxy statement for the stockholders of John Hancock, and each will be filing other documents regarding the proposed transaction, with the SEC. Before making any voting or investment decision, John Hancock’s stockholders and investors are urged to read the proxy statement/prospectus regarding the merger and any other relevant documents carefully in their entirety when they become available because they will contain important information about the proposed transaction. The registration statement containing the proxy statement/prospectus and other documents will be available free of charge at the SEC’s Web site, www.sec.gov. Stockholders and investors in John Hancock or Manulife will also be able to obtain the proxy statement/prospectus and other documents free of charge by directing their requests to John Hancock Shareholder Services, c/o EquiServe, L.P., P.O. Box 43015, Providence, RI 02940-3015, (800-333-9231) or to Manulife Investor Relations, 200 Bloor Street East, NT-7, Toronto, Ontario, M4W 1E5, Canada, (800-795-9767).

Media inquiries:
Donna Lindell
(416) 926-5226
donna_morrison@manulife.com
Investor Relations:
Edwina Stoate
1-800-795-9767 or (416) 926-3490
investor_relations@manulife.com



























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