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Manulife USA receives Dalbar Annuity Service Award for exceeding industry service norms Boston - In recognition of excellence in client services, Manulife USA’s Annuities division has been awarded the Annuity Service Award by DALBAR, Inc. The DALBAR Annuity Service Award symbolizes the achievement of the highest tier of service within the annuity industry. It is awarded only to those firms that exceed industry norms in key service areas. Of the companies rated by DALBAR in 2002, Manulife USA was ranked in the top 10. The selection of winners for this award is based on findings from the Annuity Service Evaluation Program, within which DALBAR evaluates end-client service at 40 annuity providers. This program examines core elements of contract holder service, such as the competence of telephone representatives. Manulife USA received particularly high marks in the areas of Knowledge, Accommodation, and Exceeding Expectations by the Service Representative, as well as in the Call Interrupts category, which is a measure of phone etiquette. “Industry recognition is always gratifying, but we are especially pleased to receive this acknowledgment of our efforts in the area of client services,” said James R. Boyle, President of Manulife USA’s Annuities division. “Understanding our clients and accommodating their needs are important goals for Manulife USA, and receiving the DALBAR Annuity Service Award is a testament to this commitment.” About Manulife The Manufacturers Life Insurance Company (U.S.A.) (Manulife USA) is committed to offering the highest quality annuity, life insurance, pension, tax-deferred college savings, and separately managed account products to its clients. Its family of products has been built around a powerful combination of investment options chosen with the goal of providing attractive risk-adjusted returns and broad diversification across asset classes, investment styles, and asset managers. With its extensive product lines, competitive underwriting, excellent ratings, and quality customer service, Manulife USA is dedicated to providing quality products designed to help create and preserve wealth for its clients. Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were US$87.8 billion (Cdn$139.2 billion) as at September 30, 2002. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. - 30 – Media Contact: Wendy W. Smith U.S. Communications 617-854-4348 wendy_smith@manulife.com |
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