  |    |
        |
 |
 | ||
| |||
 |  | |
| ||
|  | |
| ||
|  | |
| ||
| ||
|  | |
| ||
 |  | |
| · | News Releases |
| · | Multimedia Centre |
| · | Virtual Press Kits |
| · | Fact Sheets |
| · | FAQ |
| · | Contact the Newsroom |
| ||
|  | |
| ||
|  | |
| ||
Manulife Financial earns top service honors from main office operations managers --Annual Dalbar survey ranks firm #1 for Operational Relationship-- Boston – Manulife Financial has been ranked number one for Operational Relationship among annuity providers by operations managers from 30 leading broker/dealer firms, according to a recent survey conducted by Dalbar, Inc., an independent research organization. Dalbar describes ‘Operational Relationship’ as the ongoing relationship that annuity providers maintain with the main office operations managers at broker/dealer firms. Manulife also earned top quintile rankings in several other main office categories including: keeping the broker/dealer informed, problem resolution and response to inquiries. “We are very pleased with the results from the 2001 Dalbar study with respect to our broker/dealer customer service operations,” said Jim Boyle, Senior Vice President, U.S. Annuities for Manulife Financial.” These results are consistent with past Dalbar Service Key Honor Awards. “We strive to achieve excellence in all areas: thoughtful product design; well-informed, responsive wholesalers; and strong back-office support—as these are crucial to financial professionals’ ability to service their clients.” The annual Dalbar survey provides ratings for 48 different variable annuity companies. Manulife Financial was ranked within a subcategory for large companies, which included 10 firms. “Financial professionals who work with Manulife can be confident that when they require support beyond that which is provided by our highly regarded sales and marketing staff, they will receive the best customer service in the industry,” added Mr. Boyle. About Manulife Financial Manulife Financial is committed to offering the highest quality annuity, life insurance, pension and tax-deferred college savings products to its U.S. clients. Its family of products has been built around a powerful combination of investment options chosen with the goal of providing risk-adjusted returns and broad diversification across asset classes, investment styles, and asset managers. With its broad product lines, competitive underwriting, excellent ratings, and quality customer service, Manulife Financial is dedicated to providing quality products designed to help create and preserve wealth for its clients. Product features and availability may differ by state. In New York, products are issued by The Manufacturers Life Insurance Company of New York (Manulife New York.) Manulife Financial is a leading Canadian-based financial services company operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial (Manulife Financial Corporation and its affiliated companies) were US$85.3 billion (Cdn$134.6 billion) as at September 30, 2001. Manulife Financial Corporation trades as ‘MFC’ on the TSE, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. -30- Media Contact: Catharine Bufalino U.S. Communications 617-854-4342 catharine_bufalino@manulife.com |
|
