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Manulife USA launches enhanced online capabilities for its insurance producers and clients Boston – Providing 24-hour account access, up-to-the-minute information and rapid turnaround services and support for sales are only a click away. Today, The Manufacturers Life Insurance Company (U.S.A.)’s (Manulife USA) U.S. Insurance Division launched new website services at www.manulife.com/usinsurance. The enhanced SalesNet section of the site caters to producers. Policyowners can access the ServiceNet section for current information on account status and policy details. “By utilizing technology to better serve producers and their clients, Manulife USA is able to optimize its commitment to superior customer service,” said Robert A. Cook, President, U.S. Insurance for Manulife USA. “Providing online services that are as professional as our off-line services offers our producers and their clients the convenience of knowing that they can obtain current information and access account information any time of the day.” Real Time Case Status SalesNet offers producers on-line in force illustration requests, access to in force policy information, illustration software downloads, electronic forms, and updated marketing materials. New to the site is the New Business Case Status link, which provides the added functionality that allows producers to view policy information as it is posted. This information can be custom sorted and organized, and with a simple click of the mouse, the producer has the ability to immediately e-mail the policy’s case manager or underwriter. SalesNet also stays current with the latest estate and business planning strategies through the Advanced Markets News topic of the month, produced by Manulife USA’s Advanced Markets Group. 24 Hour Account Access ServiceNet, the policyowner and general public site for Manulife USA’s U.S. Insurance Division, offers a variety of general company and policy information as well as individual policy details – 24 hours a day. This site provides policyowners with policy details (including benefits and values), the option to request an “in force” illustration and/or policy services and forms, all in a secure environment. New to this site is the ability for policyowners to transfer funds online for variable life insurance policies, modify asset allocation and change future premium allocation. Enhancements will continue to be made on both the SalesNet and ServiceNet sites, including e-delivery of on-line prospectuses, which will be added to ServiceNet soon. “Both of these sites allow producers to more efficiently serve their clients needs and therefore, spend more time on helping their clients to make key decisions regarding their overall financial strategy,” said Mr. Cook. “SalesNet and ServiceNet are another way that we are making it easier for our producers and customers to do business with us.” About Manulife The Manufacturers Life Insurance Company (U.S.A.) (Manulife USA) is committed to offering the highest quality annuity, life insurance, pension and tax-deferred college savings products to its clients. Its family of products has been built around a powerful combination of investment options chosen with the goal of providing risk-adjusted returns and broad diversification across asset classes, investment styles, and asset managers. With its broad product lines, competitive underwriting, excellent ratings, and quality customer service, Manulife USA is dedicated to providing quality products designed to help create and preserve wealth for its clients. Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were US$92.1 billion (Cdn$146.7 billion) as at March 31, 2002. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com. -30- Media Contact: Wendy W. Smith U.S. Communications 617-854-4348 wendy_smith@manulife.com |
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