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Customer Service
Great customer service is anticipating a customer’s needs and always striving to exceed them. It’s treating every customer with courtesy, dignity and respect at all times. Great customer service means listening and interpreting the customer's needs clearly and offering possible solutions while educating the customer on products and services.
If helping people is your passion, we have a number of customer-centric roles that support and cultivate relationships with advisors, plan members, employers and customers.
At Manulife, the customer service role is often the first point of contact with our organization. Representatives set a positive and effective relationship with customers, producers and sponsors by responding to telephone and written correspondence in a timely, accurate and professional manner.
We are also looking for Health Service Professionals in customer-facing roles such as Disability Claims and Rehabilitation workers to Claims Underwriting and Benefit Fraud Investigation. We also have a variety of career opportunities at all levels of the organization for those with backgrounds in Health Sciences. If you are looking for a career change but want to use your background or education in health and science then we encourage you to consider a career opportunity with us.
Responsibilities:
- keep abreast of all industry and market trends, and new product development;
- answer and process inquiries and transactions;
- meet established service standards;
- contribute to the continuous improvement of business processes
- build strong relationships with internal cross-functional areas, and external clients/customers, and/or the Advisor/Broker channels
Current Opportunities
| Create a Profile Create a profile on our candidate application tracking system that will be used to identify you when you apply for jobs at Manulife. More info  |
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Recruitment Process Understand Manulife’s recruitment process from your application through to landing a career. More info  |