Honored for telephone customer service for full year 2006
Boston– John Hancock Signature Services, Inc. (JHSS), the transfer and shareholder services agent for John Hancock Funds, was awarded “Best-In-Class” honors and “5-Star” performer status for telephone customer service for all of 2006 by National Quality Review (NQR).
Keith F. Hartstein, President and Chief Executive Officer of John Hancock Funds, said: “Amid rapid sales growth for John Hancock Funds over the past 18 months, we remain deeply committed to excellence in customer service. We are proud of this recognition, and congratulate our colleagues at JHSS.”
NQR’s “Best-In-Class” service rating recognizes top-performing companies in a variety of areas including telephone service, transaction processing, shareholder correspondence and literature fulfillment. “Best-In-Class” is the highest quality rating in any service area. NQR’s “5-Star” performance measures are fixed for one year based upon four quarters of data from NQR’s top quartile companies. On a quarterly basis, companies whose four-quarter rolling averages for Overall Telephone Service fall within the “5-Star” performance ranges will be noted as “5-Star” performers, or top quartile performing companies.
About John Hancock Funds
The Boston-based mutual fund business unit of John Hancock Financial Services, John Hancock Funds manages more than $54.4 billion in open-end funds, closed-end funds, private accounts, retirement plans and related party assets for individual and institutional investors at December 31, 2006. For more information, please visit www.jhfunds.com.
John Hancock Financial Services is a unit of Manulife Financial Corporation, a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were Cdn$414 billion (US$355 billion) at December 31, 2006. Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial may be found on the Internet at www.manulife.com.
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