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Artificial Intelligence @ Manulife

Learn how Manulife’s bold AI vision is a key lever to digital transformation and exceptional customer experiences

Manulife has been actively investing in and scaling AI capabilities since 2016.  In the past three years, we've doubled our value by expanding our AI solutions portfolio and increasing efficiency through data and AI platform investments, all driven by our responsible AI framework and principles.

 

Today, we have: 

  • Approximately 200 data scientists and machine learning engineers.
  • Global access to GenAI tools for all colleagues.
  • A GenAI skills-building program for users, leaders and practitioners.
     

Manulife expects its digital capabilities, including AI improvements, to deliver a threefold return on investment over five years, with over $600 million in benefits from global digital initiatives expected in 2024.

AI is transformative, and it is creating efficiencies for how we work, create, and interact with one another. By equipping our teams with GenAI tools, we’re enabling them to work smarter, move faster, and make a bigger impact. We’ve doubled our AI-driven impact by diversifying and expanding solutions, strengthening data and AI platforms, and practicing responsible AI governance, proving that our teams see real value.
Jodie Wallis
Global Chief AI Officer

Manulife’s AI efforts are guided by ethical, safe and sustainability standards which shape how solutions

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