In her role as Head of Client Relations for Manulife’s group retirement business in Canada, Erica has overall accountability for client satisfaction in all market segments. This includes the development of education strategies, delivery of education campaigns, and relationship management with a focus on service excellence. Over the years she has managed relationships with some of Manulife’s biggest clients.

Erica joined Manulife in 2001 and has held leadership roles in presale, communications, product, operations, client relationship, and member education. Erica graduated from the University of Western Ontario and holds a degree in History and Mathematics. She also holds a Retirement Plans Associate (RPA) designation from the International Foundation of Employee Benefit Plans (IFEBP) and has completed the Canadian Securities course.

Erica’s active lifestyle includes running—she ran the Boston Marathon in 2015—weightlifting, cycling and team sports. She enjoys spending time with her family, including three adult children and one granddaughter, and looks for opportunities to volunteer.