Support topics
Speak to your Manulife representative to update your group benefits plan details. You can also contact one of our regional offices.
Find industry news and updates, including legislative notices, to help you manage your group benefits plan.
If you’re an employer looking for tools to assist your employees, you can find resources here that may help.
Find a form
Premium Pre-Authorized Debit (PAD) (opens in a new tab)
Request for Over-Age Dependent Coverage (opens in a new tab)
Request for Over-Age Disabled Dependant Coverage (opens in a new tab)
Request for Conversion Information (opens in a new tab)
Group Benefits Materials Re-order form
Plan Member Secure Site Services and Features (opens in a new tab)
Getting started as a new plan sponsor
Use the secure site to manage your group benefits plan and complete daily plan administration tasks.
After sign in, you can:
- Enroll members – Add new eligible members to your employee benefits plan
- Update member information – Centrally update key details including salary, class, coordination of benefits, or employee status (e.g., terminations or leaves)
- View billing and statements – Download your billing reports, monthly statements, and invoices at your convenience
- Access forms and materials – Reference administration forms, brochures, and marketing resources
- Set up pre‑authorized payments – Download or request a Pre‑Authorized Deposit (PAD) form
To view a member’s coverage details, date of birth, hire date, or other information, sign in to the secure site and search for the member by name.
Note: Your available view and permissions may depend on your access level.
For questions about late applicant coverage, or other administration tasks, contact the Plan Administrator Customer Service Centre.
Access requirements:
If you don’t yet have secure site access yet, contact your plan administrator manager to complete your registration.
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