Group benefits - Frequently asked questions for plan administrators

To register for the secure site, contact your plan administrator manager.

For tips on using the secure site, sign in to the secure site. Under “Online training library,” choose a video on the topic you're interested in.

To update the salaries of all members simultaneously, log in to the secure site, go to "Manage my members," and then select "Make bulk changes."

To order forms and brochures for your members:

1. Sign in to the secure site
2. Select “Plan documents”
3. Under “Forms and brochures”, click “Find forms or brochures”.
4. Under “Administrative forms” and “Miscellaneous Forms”, click “Group Benefits Material Re-order”.

To pay premiums directly from your organization’s bank account:

1. Sign in to the secure site
2. Select “Plan documents”
3. Under “Forms and brochures”, click “Find forms or brochures”.
4. Under “Administrative forms” and “Miscellaneous Forms”, click “Premium Pre-Authorized Debit Form”. 

You can also call us at 1-866-318-2727 (English) or 1-866-445-2727 (French) and ask us to mail you the Pre-Authorized Debit (PAD) form.

To locate your bills, log in to the secure site and click on "Billing & Statements" in the side menu.

To access or modify a member's personal information, such as their location, class, or plan, log in to the secure site and locate the member.

You may be able to add these options, but it will require amending your contract. For more information, email soumissions_quotes@manulife.ca and include your company name and the size of your group.

To access or modify a member's personal information, log in to the secure site and locate the member. Then, you can choose the information to view or update.

To access or modify a member's personal information, sign in to the secure site and locate the member. From there, you can choose the information to view or update.