Healthcare Online
24/7 access to virtual healthcare
Life doesn’t always slow down when you’re not feeling well. Whether it’s flu season, a quick lab requisition, or new symptoms you don’t want to ignore, Healthcare Online offers another way to look after your health (and your family’s) if it’s included as part of your benefits plan.
Get secure, convenient, on-demand access to virtual healthcare:
- 24/7 availability
- licensed clinicians through TELUS Health
- Canada-wide access
Get the support you need without extra trips to the doctor’s office.
Services available with Healthcare Online
Care for a range of health needs
You can connect with a health care professional for advice and guidance on many common symptoms and conditions, including:
- common ailments: cold, flu, sore throat, ear infections
- chronic conditions: diabetes, asthma, high blood pressure
- mental health support: anxiety, depression, stress, and more
- dermatology and ophthalmology: skin conditions, eye issues
- sexual health: contraceptives, STIs
- other health conditions: arthritis, migraines
Why members keep coming back to Healthcare Online
A trusted virtual healthcare option in Canada
95% of members give the program a 5-star rating – highest rating in the industry¹
- Care that fits your busy schedule: Get help 24/7, evenings, weekends, and holidays – on demand or book appointments in advance – right from your phone or computer.
- Quality support: Connect with licensed health care professionals for primary care, mental health support, and more through secure chat or video, in English or French.
- Your needs addressed virtually: 92% of consultations are resolved virtually, without needing an in-person visit,¹ helping you get back to feeling better sooner.
- Support for your whole family: Invite your family members to create their own accounts, so everyone gets care when they need it.
- No additional cost: If your benefits plan includes Healthcare Online (check your benefits), primary care services are available to you at no extra cost.
Frequently asked questions (FAQs)
To access Healthcare Online, begin by confirming it’s included in your benefits plan. If it is, you will be able to access the service right from the Manulife Mobile app or plan member site. Check your benefits:
- From Manulife Mobile app: Sign in and click on the ‘Get care’ tab. Under ‘Services available to you’, click on ‘Medical health’. If coverage exists, the ‘Virtual healthcare’ tile appears and indicates it’s “Covered”.
- From the plan member site: Click on the ‘Check benefits’ button at the top of this page. Once logged in, go to the ‘Get care’ tab and look for ‘Virtual healthcare’ (it may be under ‘Healthcare services’ – depending on your access).
Yes. Once you’re registered, you can use the TELUS Health platform to invite eligible family members. Children under 16 (14 in Quebec) are added under your profile; older dependants and spouses can be set up separately with help from live care support through the chat feature. Invitations are sent by email.
Healthcare Online is an employer-paid service, so there is no cost to you or your eligible dependants if it’s part of your benefits plan. Some non-medical services, such as a sick note, may have a fee associated as per standard practice in Canada.
Yes. Healthcare Online is available across Canada and can be accessed wherever you have an internet connection.
No. Healthcare Online is designed to complement your regular health care providers, not replace them. With your consent, notes from your virtual visits can be shared with your family doctor.
Yes. Your personal health information is protected. All text messages and video consults are end‑to‑end encrypted. Your information and reasons for using the service are never shared with your employer.
Only you and the approved clinicians or individuals you have consented to receive information will have access to your health information. If you choose to, you may share notes from your virtual consultations with your family doctor.
Healthcare Online is not intended for medical emergencies. If you’re experiencing an emergency, call 911 or visit your local hospital.
Get Started
Once you’ve logged in to your Manulife account and confirmed Healthcare Online is included in your benefits plan, click here to get started and get care when it works for you.
Get more health from your benefits.
1 Healthcare Online Manulife block report, 2025.
All personal health data will be stored securely in Canada to ensure privacy and security. Please note that: Healthcare Online is not a domestic or international travel medical service. Healthcare Online and TELUS Health Virtual Care are meant to be an addition to your regular health care team, not a replacement. TELUS Health Virtual Care is not meant for medical emergencies. In case of emergencies, please call 911. With your consent, medical notes from your virtual consults can be shared with your family doctor. Of course, your medical information will never be shared with your employer, but you can choose to share your data with Manulife by consent to further personalize your overall group benefits experience.