Find support

Phone
Canada: 888-727-7766 

International: 613-780-5392

Monday through Friday, 8:00 A.M. to 8:00 P.M. Eastern time 

Have your customer number ready. You can find it: 
- In the email or letter we sent to welcome you to your program
- On your statement
- On the account selection screen after you sign in
Email
To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents.
Fax
Outside Quebec: 866-945-5110
Quebec: 866-945-5109
Mail
Group Retirement
PO Box 396
Waterloo, ON N2J 4A9
Canada

or

Manulife
Group Retirement
2000 Mansfield, Suite 1410
Montréal, QC H3A 3A2
Canada
Resolve a complaint
If you have a concern about our products, services or representatives, please review our customer satisfaction and compliant resolution process.

Group Retirement with VIP Room account

Phone
Canada: 800-242-1704
International: 613-780-5385

Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time

Have your client number ready. It begins with RS. You can find it:
- In the email or letter we sent to welcome you to your program
- On your statement
- On the account selection screen after you sign in
Email
To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents.
Fax
Canada: 866-499-4480
International: 514-499-4480
Mail
Manulife
Group Retirement
PO Box 11464, Stn Centre Ville
Montreal, QC H3C 5M3
Canada
Courier
Manulife
Group Retirement
900 - 900 de Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada
Resolove a complaint
If you have a concern about our products, services or representatives, please review our customer satisfaction and compliant resolution process.