Affected by wildfires? We’re here to help.

Financial relief is available for our credit card customers. Call us at 1-877-942-4222 to discuss your support options.

We can either:

• Directly deposit the payment into your bank account. You can call us at 1-877-481-9169 to set this up; or

• Send a new cheque to your temporary address. Call us at 1-877-481-9169 and we’ll take care of this for you.

Yes, we can put a stop payment on the cheque and send you the money by either:

• Directly depositing the payment into your bank account. You can call us at 1-877-481-9169 to set this up; or

• Sending a new cheque to either your current address or a temporary address. Call us at 1-877-481-9169 and we’ll take care of this for you.

Yes, we’ll allow replacement medications and early refills to ensure your claims for eligible prescriptions are processed. Need more information? Please call us at 1-800-268-6195.

We’ll work with a pharmacy of your choice to ensure your claims for eligible prescriptions are processed. Need more information? Please call us at 1-800-268-6195.

If you’re submitting a claim form, we need a description of the medication and/or medical equipment and a note from you indicating that it was lost in the fire. We may also ask for proof of the original purchase. However, if you don't have a copy of your receipt, we'll work with you to assess your situation and support access to replacement medication(s) and/or medical equipment. 

Please call us at 1-800-268-6195. After we verify your identity, we’ll provide your plan and ID number.

We’ll work with your provider(s) to reconstruct lost claims, secure receipts, etc. If the provider has also been affected by the fires, call us at 1-800-268-6195 to find a solution.

Let us know by calling 1-800-268-6195. We’ll cancel your cheque and reissue a new one to either the address we have on file or a temporary address you provide. Or, if your plan allows you to register for direct deposit, we can deposit your reimbursement directly into your bank account. Call us at 1-800-268-6195 to set this up.

Call us at 1-800-268-6195 to provide your temporary address so we can send your cheques there. Or, if your plan allows you to register for direct deposit, we can deposit your reimbursement directly into your bank account. Call us at 1-800-268-6195 to set this up.

Call us at 1-800-268-6195 to find a solution that works for you.

Yes, we’ll replace your eligible medications and/or equipment that was lost in the fire even if you’ve reached your coverage maximum. Need more information? Please call us at 1-800-268-6195.

We can put a stop payment on the cheque and send the money to you by either:

• Directly depositing the payment into your bank account. 

• Sending a new cheque to either your current address or a temporary address. 

To set up either process, call us at 1-888-790-4387.

We can put a stop payment on the cheque and send the money to you by either:

• Directly depositing the payment into your bank account. 

• Sending a new cheque to either your current address or a temporary address. 

To set up either process, call us at 1-888-790-4387.

To find out if your plan allows withdrawals and to get help with the process, sign into your account at Manulife.com/ca/retire or call us:

• Manulife members: 1-888-727-7766

You can choose to receive the money by either:

• Direct deposit into your bank account. 

• A new cheque sent to your current address or a temporary address.

Give us a call:

• Manulife members: 1-888-727-7766

We’ll verify you as a group retirement savings plan member and provide the information you need.

Yes – you can defer your premium payments for up to 6 months. If your policy has lapsed as a result of the fires, we will reinstate within 6 months of the lapse without evidence of insurability. Deferred premiums or lapsed policies outside of the six-month period will be reviewed on a case-by-case basis. 

To request a premium deferral:

• If you purchased your policy through an advisor, call us at 1-888-626-8543.

• If you purchased your policy through CoverMe.com, call us at 1-800-268-3763.

• If you are a member of an alumni, professional, or retail association, call us at 1-800-668-0195.

Yes – you can defer your premium payments for up to 3 months. If your policy has lapsed as a result of the fires, we will reinstate within 3 months of the lapse without evidence of insurability– provided premiums are back-paid. Deferred premiums or lapsed policies outside of the three-month period will be reviewed on a case-by-case basis.

To request a premium deferral:

• If you purchased your policy through CoverMe.com, call us at 1-800-268-3763.

• If you are a member of an alumni, professional, or retail association, call us at 1-800-668-0195.

Yes, replacement of life-sustaining medication and medical equipment will be paid during the deferment period. When you’re completing the claim form, make sure you indicate that the medication and/or medical equipment was lost in the fire.

No, this wouldn’t be considered an early refill or replacement because we wouldn’t have any record of the previous purchase. If your items are eligible, you can submit for reimbursement as per your contract.

Prescription medications and medical equipment will be replaced if they’ve been lost as a result of the fires, up to current plan maximums. Other benefits requests will be considered on a case-by-case basis.

Financial relief is available for our Mortgage Creditor Insurance customers. Manulife is offering premium payment relief for up to three months. Call us at 1-866-677-4366 to initiate the request.

No problem – we can either:

• Directly deposit the payment into your bank account. You can call us at 1-888-272-4492 to set this up; or

• Send a new cheque to your temporary address. Call us at 1-888-272-4492 and we’ll take care of this for you.

Yes, we can put a stop payment on the cheque and send you the money by either:

• Directly depositing the payment into your bank account. You can call us at 1-888-272-4492 to set this up; or

• Sending a new cheque to either your current address or a temporary address. Call us at 1-888-272-4492 and we’ll take care of this for you.

If you purchased a policy that includes trip cancellation and interruption insurance before a state of emergency was declared in your region, and you have been forced to evacuate your home or are unable to operate your place of business, your policy may cover your trip cancellation up to the insured amount selected when you applied for coverage.

If you purchased your policy after a state of emergency was declared in your region, trip cancellation would not be covered, as the cause of the cancellation (i.e., the fires) would be considered a known risk at the time of purchase.

Please refer to your policy for contact information regarding claims inquiries.

If you purchased a policy that includes trip cancellation and interruption insurance before a state of emergency was declared in your region, your policy may cover your early return home if your principal residence is unable to be occupied or you are unable to operate your place of business due to the fires.

Please refer to your policy for contact information regarding claims inquiries.  

If you purchased a policy that includes trip cancellation and interruption insurance before a state of emergency was declared in your region, your policy may cover your trip cancellation up to the covered insured amount you selected when you applied for insurance, if the wildfires have made your insured pre-booked accommodations uninhabitable.
 
Please refer to your policy for contact information regarding claims inquiries.  

Your travel insurance policy may cover your early return home if: 

• the wildfires have made your pre-booked accommodations uninhabitable; AND
• you purchased your policy on or before a state of emergency was declared in your region; AND
• your policy includes trip cancellation and interruption insurance.
   

Please refer to your policy for contact information regarding claims inquiries.  

Your emergency medical coverage will apply as per the terms and conditions of your policy. 

Please refer to your policy for contact information regarding claims inquiries.