Support for affinity groups 

Many hospitals, pharmacies and dentists submit claims directly to us, so there’s no need for you to send in a claim. Your provider looks after the paperwork, and you just pay the amount your plan doesn’t cover, if applicable.

But if your provider hasn’t already submitted your claim, you can do so online, or via regular mail.

To submit your claim online:

• Go to our secure serve portal and sign in to start the online claim process 
• Start the claim within 12 months of the date you were charged
• Once you've paid your deductible you are reimbursed any outstanding balance
• If your claim is for services outside Canada, you'll need to specify the currency
• Keep receipts and any supporting documentation for 12 months

To submit your claim by mail

• Use the correct form
• Start the claim within 12 months of the date you were charged
• Once you've paid your deductible you're reimbursed any outstanding balance
• If your claim is for services outside Canada, you'll need to specify the currency
• Include receipts and applicable supporting documentation with your claim
• Make sure you sign your claim form

Extended health claim form (PDF) – For all covered expenses including prescription drugs, vision care, registered specialists and therapists, and medical equipment and rentals. For dental expenses, please use the Dental benefit claim form below.

Dental benefit claim form (PDF) – Must be completed by your dentist or dental specialist.

If your form is complete and accurate, you will generally receive payment within six business days.

Log in to SecureServe any time to:

• Check the status of your claim
• Review claim history (past 12 months)
• Read benefit details, including coverage

You can change your address, phone number, or email:

• Online through SecureServe Claims
• By phone: 1-800-668-0195 Monday to Friday, 8 a.m. to 8 p.m. ET.
• By mail: Fill out the Change of Information Form (PDF) and send it in to us

You can update your payment method:

• Online through SecureServe Claims
• By phone: 1-800-668-0195 Monday to Friday, 8 a.m. to 8 p.m. ET.
• By mail: Fill out the Change of Information Form (PDF) and send it in to us

Call 1-800-668-0195 Monday to Friday, 8 a.m. to 8 p.m. ET.

Mail any supporting documentation to: 

Manulife
Individual Insurance
P.O. Box 670, Stn. Waterloo
Waterloo, ON   N2J 4B8 

You can change your address, phone number, or email in one of these ways:

• By phone: 1-800-668-0195 Monday to Friday, 8 a.m. to 8 p.m. ET.
• By mail: Fill out the Change of Information Form (PDF) and send it in to us

You can change your payment method in one of these ways:

• By phone: 1-800-668-0195 Monday to Friday, 8 a.m. to 8 p.m. ET.
• By mail: Fill out the Change of Information Form (PDF) and send it in to us

If you haven’t used tobacco, tobacco cessation products, or marijuana for 12 months in a row, you may qualify for lower premiums. If approved, your lower premium rate would start on your next payment date.

To apply, fill out the Change smoking status form (PDF) and mail it in to us.

To change your beneficiary, download the Beneficiary Designation (Affinity Markets) form. Complete the form and submit it to us at the address included at the top of the form. If you have any questions or concerns, please give the customer service centre a call at 1-800-268-3763 Monday to Friday, 8 a.m. to 8 p.m. ET.

You can send in your travel claim four different ways:

1. Online
   

   For a fast and easy process, make sure your documents are saved on your computer. Then go to our travel claims portal to submit your claim. 
    

2. Call the assistance centre
   

   Each travel plan has a dedicated phone number. To find the correct one for your plan, choose from the travel plan categories below.
   
   Travelling Canadians plan

   • 1-888-881-8010 (within North America)
   • 1-519-945-8346 (collect—outside North America)
   
   

   Visitors to Canada plan

   • 1-877-878-0142 (within North America)
   • 1-519-251-5166 (collect—outside North America)
   
   

   Students plan

   • 1-877-331-3134 (within North America)
   • 1-519-251-7401 (collect—outside North America)
      
3. Use the TravelAidTM App
   You can start your claim or contact the Assistance Centre using the TravelAid mobile app.
   
   
4. By mail
   

   Mail your claim and documents to us at:

   Manulife Travel Insurance
   c/o Global Excel Management
   P.O. Box 1237, Stn. A
   Windsor, ON  N9A 6P8
   Canada

To check the status, call Claims Inquiry at 1-888-881-8013 or 1-519-945-9246.

Call us at 1-800-668-0195, Monday to Friday, 8 a.m. to 8 p.m. ET, to let us know about any changes to your trip.

You can update your address, phone number, or email by calling us at 1-800-668-0195 Monday to Friday, 8 a.m. to 8 p.m. ET.