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Manulife ID

Support centre

  1. Go to the Manulife ID website or open one of the Manulife Mobile apps (Bank, Group Benefits, Group Retirement).
  2. On the Set up a Manulife ID page, enter your personal information. Create a username and password.
  3. Check your email and activate your Manulife ID by clicking the link we sent you.
  4. Set up two-step verification to keep your account extra secure. 

To connect your accounts, sign in with your Manulife ID. Then, go to the section for linking accounts and follow the steps. You may need to enter your policy number or account details. For help linking to specific accounts or products, select the filter titled ‘Find support by account’ above.

No. Once you link your accounts to your Manulife ID, they stay connected. You won’t have to redo the steps each time.

You can link all your accounts to the same Manulife ID. Just enter the details for each account during the setup or linking process. 

Check your personal documents or contact Manulife support at the numbers listed below (open 8 a.m. to 8 p.m. ET, Monday to Friday) to confirm accounts. They can tell you if you have more than one. Once you know, you can link all your accounts to your Manulife ID.

Multi-factor authentication (MFA), also called two-step verification, helps keep your account safe. This is how it works: When you sign in, you have to prove it’s really you in more than one way. First, you enter your password. Then, you confirm your identity either by using a passcode sent to your phone (also called a 'one-time passcode' or OTP) or by using a passkey. This extra step makes it much harder for someone else to get into your account. 

To set up MFA, sign in to your Manulife ID, go to Profile → Manage your Manulife ID →  Security. There, you can choose how you prefer to get your verification codes—by text message on your mobile device, by email, or a passkey. Follow the steps to turn on the options you prefer. 

Passkeys are a secure way to access your accounts without needing a password. Instead, a passkey uses biometrics—your fingerprint, face scan, or your device’s built-in security—to confirm it’s really you. This makes passkeys safer than regular passwords because they’re much harder for someone else to copy or steal.

Add a passkey:

Sign in to your Manulife ID. Go to Profile → Manage your Manulife ID → Security → Passkey. Select Add passkey. Follow the steps on your screen to finish setting it up.

Use a passkey:

When you’re asked to complete Multi-Factor Authentication (MFA), you can choose to use your passkey. You can still use other options, like a passcode sent to your email or mobile device by SMS.

Delete a passkey:

After you sign in, go to Profile → Manage your Manulife ID → Security → Passkey. Select the Delete icon. Follow the instructions to remove it.

Some work devices block the use of personal biometric features (e.g., fingerprints, face unlock). This is usually set by your company’s IT team. If this happens, contact your IT administrator for help.

After you set up your Manulife ID, you can use your fingerprint or face to sign in to the Manulife Mobile app  or Manulife Bank app.

First time sign-in

  1. Open the app
  2. Sign in using your Manulife ID and password

Turn on biometrics in the Manulife Mobile app

  1. Go to Settings
  2. Turn on Unlock with biometrics

Turn on biometrics in the Manulife Bank app

  1. Go to More… in the bottom-right corner
  2. Select Profile and settings
  3. Choose Fingerprint ID for Banking
  4. Turn it on

If fingerprint or facial recognition don’t work on your phone, you can still sign in using your Manulife ID and password.

You can also try these steps:

  • Make sure your phone supports fingerprint or facial recognition
  • Check that biometrics are turned on in your phone’s settings
  • Make sure your phone’s software and the Manulife app are up to date
  • Turn biometrics off and then turn them back on in the app

If it still doesn’t work, you can keep using your password or contact Manulife support for help (open 8 a.m. to 8 p.m. ET, Monday to Friday). 

Sign in to the account that’s linked to your Manulife ID to update your information. If you have more than one, you’ll need to sign in to each, one at a time, to make the updates. That’ because the data doesn’t update automatically across all the accounts.

Yes. You can choose to cancel your Manulife ID if you no longer need online access, have duplicate accounts, or want your profile removed for privacy or security reasons.

To do this, call the Manulife Contact Centre (phone numbers below [open 8 a.m. to 8 p.m. ET, Monday to Friday]). An agent will confirm who you are and send in the request.

Once your Manulife ID has been closed, it’s permanent. Your profile remains stored based on Manulife’s data retention rules. If you ever need access again you’ll need to create a new Manulife ID.

Try these steps:

  • Check your spam or junk folder
  • Request a one-time passcode instead
  • If it still doesn’t work, wait 15 minutes and try creating your Manulife ID again

If you used a work email, your company’s filters may be blocking the email. Try activating with a one-time passcode.

After you set up your Manulife ID, sign in and follow the steps on the screen to connect your accounts. You may need some details—like your policy or account number—so have them ready.

If you forgot your password or username, follow these links to set up new ones:

If you forgot your sign-in details, you can reset your username or reset your password. You can also reset your username or password on the Manulife Mobile app by following the same steps from the app sign-in screen.

Sign in to your Manulife account and go to your account settings. From there, you can update your username or password. Go to Profile → Manage your Manulife ID.

Try these steps:

  • Make sure your email address or phone number are correct
  • Check your device settings (on a phone your SMS may be turned off)
  • Check your spam or junk folder if you’re waiting for a passcode by email.

Tip: If you requested multiple one-time passcodes, only the newest one will work. Remember that a one-time passcode expires 15 minutes after it’s sent.

If everything looks right—and you still don’t receive the passcode—contact us for help. Give us a call (8 a.m. to 8 p.m. ET, Monday to Friday):

Your account may be locked (as an interim measure) if you tried too many times to sign in with the wrong password.

To unlock it, reset your password. We’ll send you a one-time passcode by email or text, based on your settings. If you still can’t get in, contact us for help (8 a.m. to 8 p.m. ET, Monday to Friday):

If you receive a passcode you didn’t ask for, it could mean:

  • Someone with a similar username made a mistake (this is usually the case)
  • Someone may be trying to sign in to your account

Two-step verification helps protect your account—receiving a passcode means the security is working.

Here’s what you can do:

If anything seems off—or you’re worried—contact us for help (8 a.m. to 8 p.m. ET, Monday to Friday):

How do I connect my Group Retirement account?

Once you sign in to your Manulife ID, on the Product Selection page select the Group Retirement tile. Download our PDF titled Help with your Manulife ID and follow the step-by-step instructions.
 

Where can I find my customer number or registration ID (user ID)? 

Your welcome letter or a recent statement has your customer number on it. Your registration ID (also called ‘user ID’) would have been sent to you in your welcome letter or emailed to you when you joined your program.

Note: The customer number and registration ID are not the same as your Manulife ID. We may use different names for these numbers. If you’re not sure what to enter, click the question mark icon on the web page for more information.

If you can’t find your customer number or registration ID, please give us a call at 1-888-727-7766 for support.
 

I need to reset my password for Group Retirement, but I can’t access the email on my old account. What should I do?

If you no longer have access to the email address on your account, you won’t be able to receive the password reset email.

Please give us a call at 1-888-727-7766. We can help update your email and reset your password so you can sign in again.

Setting up your Manulife ID : Access our video to learn how to set up your Manulife ID and connect your Group Benefits account to it, step-by-step.

Setting up your Manulife ID: Access our video to learn how to set up your Manulife ID and connect it to SecureServe for health and dental insurance, step-by-step. 

Learn how to set up your Manulife ID and connect your individual insurance policy(ies) to the customer secure site for secure, easy access to your policy(ies) details and documents by following this step-by-step walkthrough. 

Watch the video tutorial

To connect your insurance policy(ies) to your Manulife ID, you’ll need:

  • Your policy numbers
  • Your postal code or ZIP code
  • The date of birth of the person insured
  • The name of the policy(ies) owner, exactly as it appears on the policy(ies) documents

You only need to connect your policy(ies) to your Manulife ID once.
If you own more than one policy, you only need to connect one policy—any additional policies will automatically appear once the first is connected.

Download our individual insurance guide (PDF) for further information. 

If you can’t find the information you need, don’t worry—we’re here to help. Call us at 1-800-268-3763 (8 a.m. to 8 p.m. ET, Monday to Friday)

To connect your segregated funds or GIA contracts, you’ll need:

  • Your postal code or ZIP code
  • Your contract number
  • Last four digits of your Social Insurance Number or a verification code

Call us at 1-833-363-0699 for more information and support to sign in to segregated funds or GIAs.

To connect your Manulife Vitality program to your Manulife ID, you’ll need:

  • Your postal code or ZIP code
  • Your email address
  • Your life insurance policy number, or your health and dental plan number and ID number

Manulife Bank customers will find Manulife ID information that’s bank-specific on the Manulife Bank website, including a video, FAQ and more.

Manulife Private Wealth customers will find Manulife ID information that’s specific to that experience on the Manulife Private Wealth website, including videos, FAQ and more.
Go to all FAQs page