Our story

Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.

Own it

We feel empowered to make decisions and take action to deliver our mission.

Think big

Anything is possible. We can always find a better way.

Share your humanity

We build a supportive, diverse and thriving workplace.

Get it done together

We’re surrounded by an amazing team. Do it better by working together.

Obsess about customers

We predict their needs and do everything in our power to satisfy them.

Do the right thing

We act with integrity and do what we say.

We are proud of the accomplishments and recognitions received by our business segments, our employees and our company overall. Read on to see some of our recent achievements and honours. 

Manulife was recognized as one of Canada’s Best Employers 2021 by Forbes in its annual online survey of Canadian employees. Over 8,000 employees at companies with at least 500 employees in Canada were surveyed for the list. 

_{January 26, 2021}

For the second year in a row, Manulife Singapore won 2020’s coveted Overall Marketer of the Year Award with 4 Golds, 6 Silvers and 5 Bronzes. Manulife additionally won the 2020 Event Marketer of the Year Award with 6 Golds in various categories, including one additional Silver in Best Virtual Event.

_{December 31, 2020}

Manulife Malaysia won the HR Asia Best Company to Work for in Asia Award, which celebrates companies who create workplace excellence and promote greater employee engagement.

_{December 23, 2020}

CEO of Manulife-Sinochem, Kai Zhang, was honoured as the “Outstanding Woman Leader” at the 30th anniversary awards of China Capital Markets, announced by the Investment Times in recognition of Kai as an influential woman business leader in China’s insurance industry.

_{December 22, 2020}

Manulife Vietnam’s eCommerce product “Manulife-Khởi Đầu Bảo Vệ” emerged as the Bronze winner for Best Brand in eCommerce in Banking or Financial Services at the 2020 Asia eCommerce Awards ceremony. Organised by Marketing magazine and judged by an independent panel of experienced marketers and industry experts, the Asia eCommerce Awards are designed to recognize excellence in eCommerce across South Asia, Southeast Asia, and ANZ regions.

_{December 15, 2020}

For the fourth consecutive year, Manulife Japan was recognized for continuously promoting walking to improve health using its original free smartphone application "Manulife WALK". Additionally, Manulife was recognized for sponsoring professional runner Suguru Osako and holding an online running event for children.

_{December 13, 2020}

John Hancock took home Silver at the 10th annual Best in Biz Awards for "Company of the Year - Large." The Best in Biz Awards are the only independent business awards program judged by prominent members of top-tier press, including AP, NYT, Forbes, WSJ and more.

_{December 9, 2020}

The Greater Boston Chamber of Commerce awarded Marianne Harrison with a 2021 Pinnacle Award for "Achievement in the Professions." This global competition provides a platform for companies to demonstrate the value they’re delivering to their organizations and clients.

_{December 7, 2020}

Manulife was named as one of Toronto’s top employers on the Greater Toronto (GTA) Top Employers List. In its 15th edition, Greater Toronto’s Top Employers has become the benchmark in the GTA for workplace best-practices. The minimum scores to secure a place on the GTA list routinely rank among the highest in the nation.

_{December 7, 2020}

The John Hancock Aspire launch campaign took home the 2020 Creative Connections Award at the LIMRA Creative Connections Awards 2020. Established in 2017, the award recognizes and rewards marketing and creative excellence, innovation and achievement. This award highlights best practices in financial services marketing.

_{December 2, 2020}

Manulife Singapore won two Silvers in Best Use of Mobile: Insurance Services and Best Use of Social media, for the 2020 Feast of Huat AR Gamification campaign. Back for its eighth year, the region’s top mobile marketing awards Mob-Ex reward mobile excellence – the most innovative and forward-thinking mobile marketers in the marketing industry today across South Asia, Southeast Asia and ANZ regions. 

_{November 30, 2020}

Manulife Singapore’s 2020 Feast of Huat AR gamification campaign won Gold in the Best Use of Advocates category, and Silver in the Best Engagement Strategy category. For the eighth year, the Loyalty & Engagement Awards reward excellence in consumer-centric marketing activities that have helped to grow and retain customers. 

_{November 30, 2020}

Manulife Singapore won “Overall #3 in Show” with “Winner of South-East Asia”, “Winner of Public Education” and “Winner of Consumer Marketing (Existing Product)” at the Asia Pacific SABRE Awards. The prestigious SABRE Awards attract more entries from around the world than any other PR awards program.

_{November 30, 2020}

Life Annuity Specialist ranked Marianne Harrison #2 on their list of "Most Loved CEOs of Large Life Insurers." Marianne Harrison received a 96% approval rating.  Life Annuity Specialist is focused on providing actionable business intelligence to executives at life insurance carriers and annuity providers.

_{November 30, 2020}

Manulife Malaysia was named Company of the Year at the annual Sustainability and Corporate Social Responsibility (CSR) Malaysia Awards for Orang Asli Children Education Support. Manulife Indonesia additionally received the Economics CSR Award from RRI (Radio of the Republic of Indonesia) and Economics Research and Consulting, in the “Covid-19 Emergency Response Initiative” category. 

_{November 23, 2020}

Manulife Philippines was named by the United Nations Women 2020 Asia-Pacific Women's Empowerment Principles Awards as one of the Philippines' most gender-inclusive workplaces. The Asia-Pacific WEPs Awards is the first regional awards initiative that aims to encourage, value, and recognize the efforts of individuals and businesses that promote gender-inclusivity and the achievement of gender equality.

_{November 23, 2020}

Manulife Japan received the highest University & College Designers Association (UCDA) Award in the "Foreign Currency-Denominated Insurance/Variable Insurance Product Pamphlet" category. Manulife Japan has won UCDA awards for six consecutive years, including the highest award given by the UCDA, the "UCDA Award", for two consecutive years. The UCDA Award is presented by the UCDA board of directors in recognition of those who have donated their valuable time, service and support to further UCDA’s goals. 

_{November 20, 2020}

China Business News Value Ranking awarded Manulife-Sinochem as the Best Insurance Brand in recognition of the effort put in to building a positive and impactful brand in the insurance industry through integrated communication strategy and excellent implementations.

_{November 20, 2020}

Manulife was honoured with the inaugural Zhong Lun Award for Compliance and Risk Management In-House Team of the Year at Asia Legal Business’s Hong Kong Law Awards 2020. Running for the 19th year, this is ALB's pre-eminent and largest long-running awards in Asia, aiming to recognize the outstanding performance of private practitioners and in-house teams in the region. 

_{November 27, 2020}

John Hancock Retirement was placed in the top 100 with three platinum and one gold award in the League of Communication Professionals (LACP) 2020 Spotlight Awards. The 2020 Spotlight Awards Global Communications Competition, together with the 2020 Inspire Awards, brought more than 500 entries in, representing nearly a dozen countries.

_{November 18, 2020}

Manulife Hong Kong took home two awards at The Asset Triple A Private Capital Awards 2020, namely Insurance Company of the Year – MPF Provider, Hong Kong and Employee Benefits, Hong Kong. Organised by The Asset, the awards honour financial organisations and wealth managers who have kept high quality service to their clients amid turbulent markets this year.

_{November 17, 2020}

Manulife Malaysia was recognized on Makchic’s list of family-friendly companies to work for based on their What Working Parents Want 2020 survey, which detailed the struggles and needs of working parents. Makchic is a Malaysian-based online parenting site for urban mothers and fathers.

_{November 16, 2020}

Manulife Cambodia received two awards from the International Customer Relationship Excellence (CRE) Awards 2020 in the Best Corporate Brand of the Year 2020 and Corporate Social Responsibility Leadership of the Year 2020 categories. The CRE Awards promote service quality and customer relationship excellence in international cities across regions and recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

_{November 13, 2020}

Manulife Hong Kong received the Mystery Caller Gold Assessment Award on Insurance Line and MPF Line from Hong Kong Customer Contact Association. Manulife’s Customer Contact Centre Team has received the Gold award for three consecutive years, in the former and the fifth consecutive year in the latter. Launched in 1999, the Award is well-established in the market for recognizing excellent performance in customer call centres. 

_{November 6, 2020}

John Hancock was named to the Commonwealth Institute and Boston Globe Magazine's 2020 Top 100 Women-Led Businesses in Massachusetts list. The list factors in revenue, diversity, innovation, and customer benefits. Both non-profit and for-profit organizations are eligible.

_{November 6, 2020}

Manulife Bank won two gold MarCom awards for the Manulife One (M1) Customer Referral Program, and the All-In Banking (AIB) Onboarding Journey. The MarCom Awards honour excellence in marketing and communication while recognizing the creativity, hard work and generosity of industry professionals.

_{November 2, 2020}

At the APAC Effies 2020 that saw 122 finalists from 12 countries, Manulife won Silver in the category of “Financial Products & Services” for our campaign on #adulting. Introduced by the New York American Marketing Association in 1968, the Effie Awards have since been recognised by advertisers and agencies as the global gold standard of marketing effectiveness excellence.

_{October 31, 2020}

Manulife collected six prizes at the Insurance Excellence Awards, namely Best MPF Scheme Provider, Best Critical Illness Protection, Best QDAP, Best Health Protection, Best Innovative Product and Best Investment-linked Life Insurance Product. These awards serve to recognize the commendable efforts of various dedicated teams across Manulife Hong Kong, and bear testimony to our quality products and innovative services.

_{October 31, 2020}

Manulife Hong Kong won two accolades at the Hong Kong Insurance Awards 2020, taking the top honour in “Outstanding Integrated Marketing Strategies” with the tax-deductible retirement solutions campaign and ranking among the top three for “Outstanding MPF/Employees’ Benefit Product/Service”. Running for the seventh year, the Awards are a reputable event in the Hong Kong insurance industry, highlighting outstanding performances and innovations among industry players.

_{October 29, 2020}

Manulife took home six awards at the annual Headline No. 1 Awards 2020, winning for two consecutive years No.1 Voluntary Health Insurance Scheme, No.1 Critical Illness Protection, No.1 Savings Insurance, No.1 MPF Service, and No. 1 QDAP, and the new No. 1 Investment-Linked Product. The awards are a strong testament to the innovation and excellence in our product and service delivery. 

_{October 28, 2020}

Marianne Harrison won CEO of the Year in PR News’ Platinum PR Awards. John Hancock was named a finalist in three additional categories including: Diversity & Inclusion Initiatives: Signature Series, Event Initiatives: Signature Series, and Media Relations, Corporation: John Hancock Aspire. The awards celebrate the best communications programs and teams of the year.

_{October 27, 2020}

Manulife was presented with the “Very Good” title for the Sharia Unit Life Insurance Company with Gross Contribution of IDR 100 billion and above. The title is a form of appreciation to Sharia-based financial institutions for their outstanding financial performance throughout 2019 based on the research results of the Infobank Research Bureau in 2020.

_{October 27, 2020}

Manulife Indonesia was honoured with both Indonesia’s Best Insurance Award 2020 and the Innovation Award. The Indonesia Insurance Innovation Award is a form of appreciation to insurance companies that have the best performance year, and have new innovations both in products and services for their customers and the business world.

_{October 13, 2020}

For the third consecutive year, Manulife Vietnam was named the best place to work in the insurance industry, ranking 16th overall across all industries. The “Vietnam Best Places to Work” survey is a restricted process including in-depth, qualitative and quantitative interviews. The annual survey has attracted the participation of 71,500 experienced employees from 559 leading enterprises in 20 industries nationwide.

_{October 10, 2020}

Manulife Philippines was recognized as one of the Philippines’ Best Employer Brands for 2020 by the Employer Branding Institute, World HRD Congress, and Stars of the Industry Group. The award highlighted Manulife Philippines' strategy and innovation for talent management and its organizational culture, allowing employees to thrive, celebrate, and care for each other.

_{October 10, 2020}

John Hancock’s MLK Scholars program won MMI and Barron's 2020 "Doing Good" Award, which recognizes the most impactful efforts being made across the investment advisory industry by asset managers, sponsor firms, and solutions providers.

_{October 05, 2020}

John Hancock Signature Series took home Gold and Silver at the 2020 Stevie Awards in several categories including: Corporate Communications, Community Engagement and Most Valuable Corporate Response. Additionally, Marianne Harrison won the Woman of the Year award. The Stevie Awards are the world's premier business awards and were created to honour and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide.

_{October 01, 2020}