Our story

Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.

Own it

We feel empowered to make decisions and take action to deliver our mission.

Think big

Anything is possible. We can always find a better way.

Share your humanity

We build a supportive, diverse and thriving workplace.

Get it done together

We’re surrounded by an amazing team. Do it better by working together.

Obsess about customers

We predict their needs and do everything in our power to satisfy them.

Do the right thing

We act with integrity and do what we say.

We are proud of the accomplishments and recognitions received by our business segments, our employees and our company overall. Read on to see some of our recent achievements and honours. 

Manulife won the Cloudera Data Impact Award in the Data from Edge to AI (Artificial Intelligence) category. This award recognizes Manulife’s commitment towards becoming a customer centric industry leader, this award acknowledges the work completed on building an Enterprise Data Lake, managing customer data and collaborating with Advanced Analytics to build and improve the understanding of Manulife’s customers through an internal tool called the Customer Contacts Insight Centre.  

September 24, 2019

Manulife won a CandE (Candidate Experience) Award from Talent Board. Manulife’s exceptional candidate experience throughout the lifecycle of the recruitment process.  Winners were assessed on the surveyed results of over 5,000 applicants. Talent Board is a non-profit organization focused on the elevation and promotion of a quality candidate experience. 

September 12, 2019

Manulife was recognized as one of the Best Places to Work in Vietnam. The company was voted number one in the insurance category and number 22 across industries. The award is based on employee satisfaction survey results from more than 600 companies in Vietnam, conducted by Anphabe and Intage Vietnam. 

At Manulife, people make the difference. Learn more about what we have to offer, if you want to join a global, forward-thinking company and you want to make decisions easier and lives better for our customers. 

_{March 27, 2019}

Manulife was recognized as one of Canada’s Best Diversity Employers 2019 by Mediacorp Canada Inc. in its annual survey of Canadian businesses. Manulife is being recognized for its exceptional initiatives to attract, develop and retain a diversity of employees. Diversity and Inclusion is a cornerstone of what Manulife stands for which includes providing a supportive, diverse and thriving workplace where you can bring their authentic and whole self to work.

_{February 28, 2019}

John Hancock won eight Stevie awards for Sales and Customer Service, including Gold for the Front-Line Customer Service Team of the Year. The Stevie Awards for Sales and Customer Service are open to all organizations worldwide, and recognize the achievements of sales, customer service, and call center professionals. 

_{February 22, 2019}

Manulife was selected as one of Canada’s Best Employers by Forbes in its annual online survey of Canadian employees. Forbes partners with market research company Statista to identify the companies liked best by employees. The list, compiled by surveying 8,000 Canadians working for businesses with at least 500 employees, ranks the 300 employers that received the most recommendations.

At Manulife, people make the difference. Learn more about what we have to offer, if you want to join a global, forward-thinking company and you want to make decisions easier and lives better for our customers.

_{January 29, 2019}

Manulife was listed as one of 230 global companies by Bloomberg that have demonstrated a significant commitment to transparency and workplace equality. Companies were assessed on how they promote gender equality across four distinct areas: company statistics, policies, community engagement and products and services. Read more.

_{January 16, 2019}

The Toronto Region Immigrant Employment Council (TRIEC) presented Manulife with the Immigrant Inclusion Award in recognition of the company’s commitment to championing immigrants and creating conditions for immigrants to succeed in the workplace. With Manulife’s support, TRIEC consulted with refugee mentees and front-line sector employees to create enhanced resources for those mentoring someone from this population. Volunteers and mentors were educated on the unique barriers refugees faced to secure employment.

_{November 26, 2018}

Manulife was recognized at the Insurance Excellence Awards organized by iMoney magazine. Manulife was awarded the Best MPF Service Provider of the Year as well as the Best Insurance Technology Innovation (Customers), Best Claims Service and Best Critical Illness Protection.

_{November 8, 2018}

Manulife won the Mercer Award for Excellence in Diversity and Inclusion at the Canadian HR Awards. This award recognizes Manulife for having diversity and inclusion at the heart of its business, and for providing programs for employees from five groups including women, members of visible minorities, persons with disabilities, Aboriginal peoples and LGBTI community. 

_{September 20, 2018}

Manulife won the Brand of the Year award at the 2018 World Branding Awards. Winners are assessed and evaluated on brand valuation, consumer market research and public online voting. Manulife was the only winner in the Insurance – Life category from the Americas. The World Branding Forum is a registered global non-profit organization, which aims to advance the standards, skills and education of the branding community for the good of the industry and consumers.

_{July 19, 2018}