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Our story

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. Manulife trades as MFC on the TSX, NYSE and PSE, and under '945' on the SEHK.

Assets under management and administration over $1.1 trillion (US $794 billion) as of December 31, 2018.

More than 34,000 employees serving ~28 million customers worldwide.

Over $29 billion paid to customers in benefits and claims in 12 months.

 

Our Mission and strategic priorities

We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. Our five Strategic Priorities define our focus, and our strong track record as a trusted financial services provider has set us up for a successful future.

 

To achieve our Mission, we set out our five key areas of focus, narrowing our priorities to those that will strongly position us to transform Manulife into a digital, customer-centric market leader, creating significant value for our customers, employees, and shareholders:

We are optimizing our portfolio to ensure we're putting our capital to best use.

We are aggressively managing costs to be competitive and create value.

We are accelerating growth in our highest-potential businesses.

We are putting our customers first and leveraging technology to deliver on this promise.

We are building a high-performing team and culture.

 

Values

Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.

Obsess about customers

We predict their needs and do everything in our power to satisfy them.

 

Think big

Anything is possible. We can always find a better way.

 

Share your humanity

We build a supportive, diverse and thriving workplace.

Do the right thing

We act with integrity and do what we say.

 

Get it done together

We're surrounded by an amazing team. We can do it better by working together.

 

Own it

We feel empowered to make decisions and take action to deliver our Mission.

Meet Nay Naing, the initiative taker...

History of firsts

 

2018

Brand transformation

Manulife and John Hancock launch global rebrand.

2017

Hitting $1T

Global Assets Under Management and Administration are over $1 trillion for the first time. 

2017

Setting a world record

Manulife insurance agent Joe Sun makes the record books for an astounding 63-year career! 

2017

Alexa skills

Manulife launches two new skills for Amazon Alexa.

2017

Twine app

John Hancock launches an app that helps couples plan their finances.