Our story

Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.

Own it

We feel empowered to make decisions and take action to deliver our mission.

Think big

Anything is possible. We can always find a better way.

Share your humanity

We build a supportive, diverse and thriving workplace.

Get it done together

We’re surrounded by an amazing team. Do it better by working together.

Obsess about customers

We predict their needs and do everything in our power to satisfy them.

Do the right thing

We act with integrity and do what we say.

We are proud of the accomplishments and recognitions received by our business segments, our employees and our company overall. Read on to see some of our recent achievements and honours. 

Manulife was recognized as one of the World’s Best Employers 2020 by Forbes in its annual list of 750 companies. The list is based on a survey of 160,000 full-time and part-time workers from 58 countries working for businesses with operations in multiple nations or regions. Respondents were asked to rate their willingness to recommend their own employers to friends and family.

_{October 15, 2020}

Manulife won Gold in the insurance company category at the Reader’s Digest Trusted Brand Awards Hong Kong for the 17th consecutive year and the ninth straight Gold in the provident fund category. Being named a trusted brand repeatedly is a great compliment to the Company’s dedication and tireless effort to understand customers’ needs and to provide them with tailor-made solutions.

_{June 30, 2020}

Manulife Hong Kong earned five top accolades of “Excellence” at this year’s Bloomberg Businessweek Financial Institution Awards for Saving Plan, Medical Care, High Net Worth (Product), Integrated Marketing (Product) and MPF/Employee’s Benefit Service. The recognitions reflect the Company’s strong commitment to product and service innovation and providing the best-in-class retirement and healthcare solutions to meet customers’ needs. 

June 30, 2020

Manulife Indonesia was awarded the “Indonesia Digital Popular Brand Award 2020” in the life insurance and health insurance categories. The award was determined based on survey data and research by the Indonesia Digital Popular Brand Index 2020, INFOBRAND.ID, TRAS n CO Indonesia, and IMFocus Google partner. 

June 25, 2020

The company proudly received four awards at Metro Finance’s Greater Bay Area Insurance Awards 2020, namely Outstanding MPF/Employees' Benefit Products/Service Award, Most Innovative Service Award, Outstanding Deferred Annuity Product Award and Outstanding Marketing Strategies Award.  

June 22, 2020

Manulife-Sinochem stood out among many insurance companies and won the "Best Online Marketing Channel Innovation Award of the Year". This honour represents our recognition in digital insurance, omni-channel digital experience, product innovation, and intelligent marketing.

_{June 18, 2020}

Manulife Hong Kong won in the categories of MPF, Insurance Companies (Critical Illness Protection/Medical) and Insurance Critical Protection at the Next Magazine’s Top Service Awards 2020. The awards recognize companies that are committed in presenting excellent service to consumers in Hong Kong.

_{June 18, 2020}

John Hancock Investment Management was named as a finalist in two categories of Asset Managers-SRI/Impact Investing and Asset Managers-Thought Leadership Advisor Education. The WealthManagement.com Industry Awards celebrates the companies, individuals and organizations that demonstrate outstanding achievement in support of financial advisor success.  

_{June 16, 2020}

The 11^th annual PR Awards, organized by PRWeek and Campaign, celebrate the most outstanding, inspired and successful campaigns, individuals and companies in Asia-Pacific’s communications industry. Manulife Singapore received a total of six trophies (3 Gold, 3 Silver) for the following campaigns of Museum of Claims, Mrs. Fortune Teller, Stop the Drama, and Power Up.

_{June 11, 2020}

The Signature Series program won an award of commendation in the Executive Communications category of the PRSA Bronze Anvil Awards. For more than 45 years, these awards have recognized the best of the best in public relations tactics that contribute to the success of overall programs or campaigns.

_{May 28, 2020}

Manulife was ranked #123 on Forbes’ 2020 Global 2000 list of the world’s largest public companies. The awards program is an annual ranking of the top 2000 public companies in the world by Forbes magazine. The ranking is based on a mix of four metrics; sales, profit, assets and market value.  

_{May 25, 2020}

PRNEWS presented John Hancock’s Aspire with an honorable mention in the Product Launch category of their 2020 Digital Awards. PRNEWS Awards spotlight the people, organizations and brands challenging assumptions, pushing boundaries and embracing the seemingly impossible to create winning campaigns. 

_{May 18, 2020}

John Hancock was honoured with 11 Stevie® Awards in the 18th American Business Awards®, including five Gold, four Silver and two Bronze. The company was also awarded a Grand Stevie® Award, presented to the most honored organizations in the entire competition. Manulife Retirement was recognized in the “Marketing Campaign of the Year: Financial Products & Services” category with a Gold Award for our client Farm Credit Foundations’ building a strong financial future campaign and a Bronze Award for Steel Dynamics, Inc.’s beneficiary campaign.  

_{May 18, 2020}

Manulife Investment Management (M) Berhad (formerly known as Manulife Asset Management Services Berhad) won an individual fund award from Refinitiv Lipper Fund Awards 2020. Manulife Investment-CM Shariah Flexi Fund has been ranked by Refinitiv as the best performing fund in the category of Mixed Asset MYR Flexible – Malaysia Islamic, 3 years.

_{April 20, 2020}

Manulife Indonesia was acknowledged in the Top 5 Most Admired Companies, Life Insurance Category and received the “Indonesia Most Admired Companies Award 2020” from Warta Ekonomi.

_{April 15, 2020}

The Manulife Japan call center was awarded “3 stars” – the highest score available – for the fourth straight year in 2019 HDI Benchmarking. Manulife Japan was recognized in two areas, Call Center and MGA Support Desk (After-sales through insurance agencies). 

_{April 9, 2020}

The Fund Compare tool on JHInvestments.com was awarded “Best Financial Services Interactive Application” by the Internet Advertising Competition (IAC), run by the Web Marketing Association. Since John Hancock Investment Management launched the tool in 2018, advisors have run over 25,000 fund comparisons.

_{April 7, 2020}

Manulife Bank won Platinum for the All-In-Banking Mobile App idea and design in the category of Electronic Media, Mobile App. John Hancock’s Signature Series as well won Platinum, and John Hancock Aspire won Gold under the Strategic Programs category, with Signature Series winning for Special Event and Aspire for Product Launch. Manulife’s Marketing Affinity team won two Gold awards in the categories of Integrated Marketing Campaign and Association for the campaigns Look Out (Costco) and Block the Domino Effect (Alumni Term Life Insurance.) The Hermes Creative Awards is an international competition that honours the messengers and creators of the information revolution. 

_{April 2, 2020}