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Share your humanity is one of Manulife’s corporate Values. It’s includes building a supportive, diverse and thriving workplace, where people can bring their authentic and whole self to work, and opportunities for career advancement and fulfillment are readily available to everyone.

As part of the rollout of our refreshed corporate Values, we created tips for employees on how to bring our Share your humanity value to life with each other and with our customers. Many of the tips related to acknowledging our biases and avoiding assumptions that get in the way of building great relationships. To help us with this, more than 30,000 of our people have participated in unconscious bias training.

Unconscious bias training

The training started in 2017 with senior executives completing the 'Inclusion Drives Innovation: Beyond Unconscious Bias' training program. “This highly dynamic and interactive program reinforced the why and how of diversity and inclusion by giving our leaders an opportunity to discuss how creating a diverse and inclusive environment can drive business success, how bias can hinder inclusion and what they can do to mitigate it,” says Sandeep Tatla, Assistant Vice President, Global Head of Diversity & Inclusion.

In 2018, we rolled out new unconscious bias training programs for people leaders and other employees, reaching more than 4,000 people leaders and 26,000 individual contributors. Of the employees who took the online training:

  • 92% agreed that the training helped them learn how to manage their biases and be more inclusive at work
  • 88% agreed that the training helped them to identify their own biases
  • 87% would recommend the training to their colleagues

“You can hire as many women as you want, and as many people of colour, but if your culture isn’t going to sustain them, you’ve got a big challenge,” explains Sandeep. “There needs to be a focus on inclusion. Unconscious bias training is one way that we’re working to shift our culture.”

Manulife was named to Bloomberg's Gender-Equality Index in 2019