Manulife App Missions Promo

1. The 2026 Manulife App Missions Promo ("Promo") is open to select individual Policyholders with policies issued by The Manufacturers Life Insurance Co. (Phils.), Inc. ("Manulife Customers"), and who have an active Manulife App account within the Promo Period.

2. The Promo will run from August 15, 2026 to October 31, 2026 (the “Promo Period”), subject to prior approval or permit from the appropriate regulatory authority, where required. Manulife shall not shorten, extend, suspend, cancel, or otherwise materially modify the Promo Period, draw date, eligibility criteria, prizes, or mechanics without any required regulatory approval. Any approved change will be announced through the same official channels used for the Promo, with reasonable prior notice to participants, and will not prejudice rights already earned.

3. Qualified participants may earn Giftaway Wellness electronic gift vouchers (“eGifts”) in accordance with these Terms and Conditions. Each eGift will be valid for the period stated in the voucher or fulfillment email, which shall not be shorter than the period approved by the appropriate regulatory authority. Manulife will not reduce the value, quality, quantity, or validity of any reward already earned, except where required by law or approved by the appropriate regulator and without prejudice to accrued participant rights. 

How to join

4. To join the Promo, the Manulife Customer/s should have an active Manulife app account within the Promo Period. The Promo is not open to corporate customers and joint policyowners.  

5. The Manulife Customers must follow the steps below to join the Promo:

• Step 1: Register for a Manulife account and/or log in to the Manulife App (via mobile app or web app) during the Promo Period. 
• Step 2: Log in the app and scroll down to the “My Missions” section from the dashboard. Then, tap “See all missions” to view the available missions.
• Step 3: Select an available mission and tap “Start Mission” to start a mission. Then, complete the required task/s under the selected mission. A task shall be considered completed once it has been successfully accomplished and reflected in the Manulife App with the status “Task completed.” 

Upon successful completion of all required task/s in a mission, a confirmation pop-up notification shall appear stating: “Awesome job! You’ve successfully completed a mission!” They may then tap “See your prize” to view the applicable mission reward. 

Manulife Customers can earn up to ₱400 worth of eGifts by completing eligible in-app missions in the Manulife App, subject to validation. In addition, those who complete the three (3) qualifying missions below within the Promo Period can earn one (1) raffle entry for a chance to be one of three (3) grand raffle winners of ₱15,000 worth of eGifts. 

Note: Other in-app missions are also available on the Mission page , but only the three (3) missions listed above will count toward the grand raffle draw. 

 
6. For Manulife Customer/s who still has not registered for a Manulife App account, they can register for an account by following the steps below: 

• Step 1: Search for “Manulife Philippines” in Apple Store or Google Play Store and click “Download”. Open the Manulife App and tap “Register” from the login page. Alternatively, customers may also visit the web app to register. Go to Manulife Online and tap “Register” from the login page.
• Step 2: Register using their Manulife-registered email address, mobile number, and date of birth. Once successfully registered, the Manulife Customer/s must log in to their Manulife App account.

Note: If the Manulife Customer/s does not have their updated contact information on record, they must first update their contact information to register for a Manulife App account and qualify for the Promo. To do this, they must complete the Customer Information Update form and email the duly accomplished form, along with a copy of a valid ID, to Customer Care at phcustomercare@manulife.com. They’ll receive a confirmation email from Manulife within one (1) to two (2) business days upon successful contact information update. Once they have received this, they can proceed with registering for a Manulife App account. For concerns or assistance with Manulife App registration, login, or updating contact information, customers may contact Customer Care at +632 8884 7000 from Monday to Friday, 9:00 AM to 5:00 PM, or email phcustomercare@manulife.com.

7. Manulife Customer/s can only earn 1 raffle entry when they complete the three (3) required in-app missions during the Promo Period regardless of the number of active policies they have.

8. Participation in the Promo and completion of any mission is optional and voluntary. A Manulife Customer may choose not to join the Promo or may stop completing any mission at any time. However, only Manulife Customers who successfully complete the applicable mission/s within the Promo Period and meet the eligibility requirements under these Promo Terms and Conditions shall be entitled to receive the corresponding mission reward and/or raffle entry, as applicable. 

9. The Manulife Customer/s shall be disqualified from the Promo and/or deemed ineligible to receive any prize or reward if their policy is found to be lapsed, suspended, cancelled, or terminated within the Promo Period or at the time of awarding of prizes. Manulife Customer/s who, upon internal verification, are found by Manulife to be using different names, providing false information, engaging in fraud, unauthorized activity, or abuse of the Promo Terms and Conditions, or are otherwise ineligible to join the Promo for whatever reason, shall likewise be disqualified. Manulife Customer/s who opt out of receiving marketing messages from Manulife during the Promo Period shall also be deemed ineligible to receive any prize or reward under this Promo.

10. Any question or dispute concerning eligibility will be resolved by Manulife through a fair, documented, and reasonable verification process, based on these Terms and Conditions and applicable law and regulations. Manulife will provide the participant with the basis of any adverse determination and an opportunity to submit supporting information or seek reconsideration through the complaint channels stated below.

Awarding of Prizes

11. Mission-specific reward validation and fulfillment: 

1. The Manulife Customer/s who completed eligible in-app missions that award P200 eGifts will be subject to verification by Manulife to ensure that he/she fulfills all the eligibility requirements below:  
    

• has completed the qualifying in-app mission/s (Stay Connected Anytime, Anywhere, and Share Your Two Cents) during the Promo Period, 
• has at least one (1) policy that is active at the time of the awarding of prizes, and  
• has opted in to receive marketing or commercial messages from Manulife during the Promo Period. 

Note: An active policy refers to a policy that is in-force and not lapsed, suspended, cancelled, or terminated. 

1. Validation of participants will be conducted within seven (7) business days after the end of the Promo Period. Participants who are confirmed eligible after validation will receive their P200 eGift voucher through their Manulife-registered email address on or before November 24, 2026.  
2. Certificates, badges, and in-app acknowledgments are provided solely to recognize mission completion and are not redeemable as eGift vouchers, transferable, or convertible to cash. 
   
   

12. Drawing of grand raffle winners:

a. Manulife Customer/s who complete all three (3) qualifying missions within the Promo Period and meet the eligibility requirements under Section 11a will earn one (1) raffle entry to the grand raffle draw. Manulife will draw three (3) raffle winners via an electronic raffle draw, which will be held on November 9, 2026 (the “Draw Date”):

b. The Manulife Customer grand raffle winners whose names are drawn will be subject to verification by Manulife to ensure that he/she fulfills the eligibility requirements stated in Section 11a of these Promo Terms and Conditions.

Claiming of eGift prizes

13. The three (3) grand raffle winners will receive an email from Manulife and will be contacted by a Manulife representative through their Manulife-registered mobile number after the draw date to verify their details and discuss their prize.

14. Winners must confirm their identity and eligibility through the reasonable verification process communicated by Manulife. Manulife will make at least two (2) additional contact attempts through the winner’s registered email address and mobile number. The winner must complete verification on or before November 16, 2026. Failure to complete verification by this date may result in forfeiture, redraw, or selection of an alternate winner, subject to applicable law, the approved Promo mechanics, and any required notice to or approval from the appropriate regulatory authority, if any.  

15. Once the winners have been successfully contacted, they will receive the P15,000 worth of eGift vouchers via their Manulife-registered email address within seven (7) business days from the callout.

eGift voucher redemption

16. Participants are responsible for ensuring that their Manulife-registered email address is active, accurate, and accessible. Manulife shall not be liable for failure of voucher delivery due to incorrect, outdated, inactive, or inaccessible email information provided by the participant 

17. The eGift voucher/s will be valid for redemption for one (1) year from the date of receipt of the eGift via email (the “Redemption Period”). After the Redemption Period, all unclaimed eGift vouchers will be forfeited in favor of Manulife.

18. The winners can use the eGift voucher/s in participating Giftaway health, wellness and shopping merchant partners nationwide that honor the corresponding eGift denomination by presenting their eGift code. The list of the participating merchant partners is available by accessing this link: The Giftaway Wellness eGift Voucher Merchant Partners (opens in a new tab)

19. The eGifts are non-transferable and non-convertible to cash or any other form of compensation.

20. All redemptions are final. The winners will be responsible for safekeeping his/her eGift vouchers. Manulife, Giftaway, and the participating Giftaway outlets/merchants shall not be obliged and liable for whatever reason to refund or replace the eGift vouchers once they are redeemed, lost, and/or used.

21. For any problems or concerns regarding the use or redemption of Gifaway eGifts, the winner shall address the same to Giftaway by contacting Giftaway at support@giftaway.ph.

Privacy, Data processing, Consent

22. By joining this Promo, the Participant also agrees that any survey responses submitted under the Promo may be collected, processed, analyzed, and used by Manulife for customer insights, product, service, and communications improvement, and advisor engagement planning. For this purpose, advisor engagement planning may include understanding participants’ health and financial goals, policy coverage awareness, advisor communication preferences, preferred discussion topics, and digital support preferences.

Manulife may use aggregated, anonymized, or de-identified survey results for analytics and reporting. Identifiable survey responses will be accessed only by personnel and service providers with a legitimate need to know and will be retained only for as long as necessary for the disclosed purpose or as required by law.

23. By joining this Promo, the Participant consents that, if chosen as a raffle winner, his/her name may be shared, announced, or published by Manulife no longer than 30 days after the awarding of prizes through official Manulife channels for winner announcement purposes. Any sharing, announcement, or publication will be limited to the information necessary and will be handled in accordance with Manulife’s Privacy Policy and Notice. 

24. Employees, contractors, agents, and representatives of Manulife and the Manulife Financial Group of Companies, its affiliates and agencies, and their relatives within the third degree of consanguinity or affinity, shall not be eligible to join the grand raffle draw or win the grand raffle prize under this Promo. However, they may participate in eligible in-app missions and receive applicable mission-specific rewards, subject to validation and these Promo Terms and Conditions.

25. By participating in the Promo, participants agree to the terms and conditions and to hold Manulife free and harmless from any loss, claim, injury or damage, or any cause of action caused by or arising from joining the Promo or caused by or that may arise from their acceptance, use of, and/or failure to use the eGift or prize, unless the same is due to Manulife’s gross negligence.

26. The Promo cannot be used in conjunction with other promotional offers, privileges, or cards. Discounts and privileges are not exchangeable for or convertible to cash, credit or other goods and services unless otherwise explicitly provided.

27. Giftaway and participating merchants are independent service providers. Nothing in these Terms and Conditions excludes or limits any right or remedy that a participant may have under applicable consumer-protection law. Manulife will remain responsible only for matters within its control, such as Promo administration, eligibility validation, drawing, and authorized prize instruction, while concerns relating solely to merchant goods or services may be referred to the relevant merchant or Giftaway without prejudice to the participant’s right to seek assistance from Manulife.

28. Questions and complaints regarding the Promo may be submitted to Manulife Customer Care through the official contact channels published by Manulife. Manulife will acknowledge, investigate, and resolve complaints fairly and within the timelines and process in accordance with the requirements of applicable law and regulation.

This Mission is open to individual Manulife Philippines policy owners (“Manulife Customers”) with an active Manulife App account within the Promo Period. This Promo is not open to corporate customers and joint policy owners.

The promo will run from August 15 to October 31, 2026.

Customers can join the promo by following these steps:

1. Log in to the Manulife App
2. Scroll down to My Missions and tap "See all missions"
3. Choose a mission and tap "Start Mission"
4. Complete the required task/s for the mission. 

You will first receive an in-app badge after completing a mission. Actual rewards, such as ₱200 eGifts and the Haribon Foundation Tree Certificate, will be sent separately, subject to validation and the applicable fulfillment schedule.

To qualify for P200 eGift vouchers under this promo, you must complete the two (2) missions in the Manulife App that awards the P200 eGift. You may also earn one (1) raffle entry to be one of three (3) winners of P15,000 worth of eGift vouchers when you complete all the three (3) qualifying missions below within the Promo Period and meet the eligibility requirements:

Only customers who completed the applicable missions, have at least one (1) active Manulife policy, and are opted-in to receive marketing or commercial communications from Manulife will be eligible to receive prizes, subject to validation and the Promo Terms and Conditions.  

Don’t have a Manulife App account yet? Download the Manulife App from the Apple Store or Google Play Store or visit the web app via https://onelink.to/_mol to register. 

A mission is completed once all required tasks are reflected as “Task completed” in the Manulife App. You will see a pop-up message saying: “Awesome job! You’ve successfully completed a mission!” and receive an in-app badge after completing a mission. 

No. Completion of the mission with eGift voucher rewards does not automatically guarantee receipt of the voucher. You will receive the ₱200 eGift voucher only if you are confirmed eligible after validation at the end of the promo period, subject to the Promo Terms and Conditions. 
 
To be eligible to receive the reward, you should have:

• completed the eligible mission within the Promo Period;

• at least one (1) active Manulife policy at the time of awarding of prizes; and

• remained opted in to receive marketing or commercial communications from Manulife during the Promo Period. 

No, completing the three (3) qualifying missions stated in the Promo mechanics will earn you one (1) raffle entry for the grand raffle draw. 

Other missions may be available in the Manulife App during the promo period. These may let you earn badges or certificates, but they will not earn additional raffle entries.

After completing the missions, you will receive in-app badges. Actual mission rewards will be sent separately based on the reward type:

• Haribon Foundation Tree Certificate will be sent to your Manulife-registered email address within one (1) week after the end of the month when you completed the ManulifeMOVE mission.

• ₱200 eGift vouchers will be sent to your Manulife-registered email address on or before November 24, 2026, if you meet the eligibility requirements after validation.

If you are confirmed as a winner, you will receive an email from Manulife or Giftaway through your Manulife-registered email address on or before November 24, 2026. Please follow these steps to redeem your eGift voucher. 

1. Open the email and click the Giftaway link provided. This will redirect you to the Giftaway redemption page.
2. Select your preferred brand or merchant from the available list of merchant partners.
3. Choose the amount you want to redeem from the available redemption range, then click “Proceed.”
4. Your eGift code will be shown on the page. Present the eGift code at your selected merchant and enjoy your reward.

Note: The eGift is consumable and can be used at your preferred merchant that honors the corresponding eGift denomination. Customers should keep and use the same Giftaway eGift link to check their remaining balance and redeem any unused amount within the voucher validity period. 

The eGift vouchers are valid for redemption for one (1) year from the date you receive the eGift via email. Please redeem your voucher within the validity period.

If you’ve been drawn as one (1) of the three (3) grand raffle winners of the Promo, you’ll receive an email from Manulife via your Manulife-registered email address on or before November 24, 2026.

Please ensure that your Manulife policy/ies are active at the time of awarding prizes to remain eligible for the raffle prize under this Promo. If you terminate your Manulife policy/ies before the awarding of prizes, you will be disqualified from receiving the raffle prize under this Promo.

No, the eGift vouchers are non-convertible to cash or any other form of compensation. 

Yes. You may still join the promo, but you need to opt in again to receive marketing or commercial communications from Manulife before the promo ends to be eligible for prizes.

To opt in, you may open a previous Manulife marketing email and click the “Unsubscribe” link at the bottom of the email. This will redirect you to the preferences page, where you can select the option to receive marketing or promotional messages, then tap “Update my preferences.”

You may also call or email Manulife Customer Care at +632 8884 7000 from Monday to Friday, 8:00 AM to 5:00 PM, or email phcustomercare@manulife.com to request to opt in again. Please provide your full name and Manulife-registered email address.

You must have at least one (1) active Manulife policy and must have valid contact information on record to register for a Manulife App account. To register, simply follow the steps below:

• Step 1: Download the Manulife App and tap on “Register” from the log-in page. You may also visit Manulife Online to register.  
• Step 2: Enter your Manulife-registered email address and mobile number, and your date of birth. 
• Step 3: Enter the one-time password (OTP) that will be sent to your mobile number or email address.
• Step 4: Nominate a password.
  
• Step 5: Log in to your newly registered Manulife App account

Yes, you can still join the Promo. But before registering for a Manulife App account, you must first update your contact information by completing the Customer Information Update form. Please email the completed form to phcustomercare@manulife.com.

You will receive a confirmation email from Manulife within one (1) to two (2) business days once your contact information has successfully been updated on our records. Once you receive the email, you may proceed with your Manulife App registration.

Please double-check for any typos or errors in the submitted form and ensure you are entering your Manulife-registered contact information. Your personal details should match the information Manulife has on record.

However, if you think you are getting an error because your contact information is not updated in our records, you must update your contact information first by following the steps in FAQ#12. For further assistance, you may also call Manulife Customer Care at +632 8884 7000.

Check if you are entering the correct email address and password. If you are certain about the information you entered but still unable to log in, you can click the “Reset Password” link to reset your password.

To reset your password, you need to:

1. Go to the login page by opening the Manulife App or by visiting online.manulife.com.ph and tap on “Reset Password”.
2. Enter your name, date of birth, and the email address registered to your Manulife App account, then tap “Continue”. 
3. Choose if you prefer to send your OTP to your email or mobile, then tap on “Send OTP”.
4. Enter the OTP you will receive, then tap on “Proceed”.
5. If you entered the correct OTP, you will be redirected to a new page where you need to tap “Set Password”.
6. Enter your new password.

To maximize your account’s security, you will need to nominate a password with the following requirements:

• Must be eight (8) characters or more,
• Must have at least one (1) uppercase letter and one (1) lowercase letter,
• Must have at least one (1) number, and

You are also not allowed to:

• Reuse your previous password,
• Use sign in ID or email address as password,
• Use 4 sequential numbers or letters (eg. 1234 or abcd), and
• Use 4 repetitive numbers or letters (1111 or aaaa).