Everything you need, in one place.
Whether you’re managing your insurance cover or your investments, everything you need is right here - from making a claim to funding your account.
Customer Support Frequently Asked Questions (FAQs)
You may call Customer Care at (02) 8884 7000 or Domestic Toll-Free (1800) 1 888 6268, Monday to Friday, from 8AM to 5PM (except on holidays), or email phcustomercare@manulife.com. You can also file a complaint through Manulife Branches, or via the Manulife Philippines Facebook, Instagram, and X accounts.
We take customer concerns very seriously and aim to resolve them quickly. Concerns are categorised as either Simple or Complex. A simple concern may progress to complex during handling, and turnaround times may change accordingly.
| Stages | Category | Turnaround Time (TAT) |
| Acknowledgement | Simple | Within 2 business days of receipt |
| Complex | Within 2 business days of receipt | |
| Processing and resolution | Simple | Within 7 business days of receipt |
| Complex | Within 45 business days of receipt of complete requirements | |
| Communication of resolution | Simple | Within 7 business days of receipt |
| Complex | Within 45 business days of receipt of complete requirements |
Services
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File a claim Submit a claim request here
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Manulife App Check your policy, track your coverage, and manage your account - anytime, from your phone.
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ManulifeMOVE Take charge of your health and get rewarded for it. Move more, live better.
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Frequently Asked Questions Got questions? Read through our FAQs
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Manulife Card Payment Facility Want to make a card payment or enroll in autopay?
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Payment Channels View available payment channels for your Manulife policy premiums
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Looking for a form?
Go to our forms library for your policy needs
Don't have a Manulife account yet?
Create an account in 3 easy steps.
1. Download the Manulife App.
2. Input your Manulife-registered email address, mobile number, and date of birth.
3. Nominate your password.
Want to learn more about how to plan for a better, longer life?
Talk to a financial advisor today!
Looking for support?
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Call us Mon - Fri, 8:00 AM - 5:00 PM excluding public holidays
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Email us Manulife Insurance:
Manulife Investment:
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Visit us 10th Floor NEX Tower, 6786 Ayala Avenue, Makati City, 1229