Manulife claims

Filing claims made simpler. Whether you need to file a life, accident, or disability claim, Manulife makes the process easier. File your claim by following the guided steps based on your policy and claim type. Eligible customers may submit a claim online or choose from other available options on this page.

Select the type of claim

Choose the claim type that matches your policy. Selecting the correct option helps ensure you follow the right steps and submit the appropriate documents.

Individual claim

This claim type is for policyholders with individual life or health insurance policies. It covers benefits such as life, accident, and disability claims, subject to policy terms. Review the requirements and follow the steps provided to file your claim.

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Medical secure claim

This claim type applies specifically to Manulife Medical Secure health insurance plans. It is used to submit claims for covered hospitalization and medical expenses. Refer to the listed requirements to ensure all necessary documents are prepared before submission.

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Other services

Manulife App

View your policy details via the Manulife App.

Download forms

Go to our forms library for your policy needs.

Payment Channels

View available payment channels for your Manulife policy premiums.

Frequently Asked Questions

Got questions? Read through our FAQs.

Frequently asked questions

Required documents vary based on the type of claim and policy coverage. These may include completed claim forms and supporting documents such as medical reports or incident records. Refer to the selected claim type for the complete list before you submit a claim.

Claim processing time depends on the type of claim and the completeness of the documents submitted. Additional information may be requested if required during assessment.

Yes, an authorized representative may submit a claim for you, subject to Manulife’s requirements and the submission of the necessary authorization documents.