File Manulife individual claim

Filing claims made simpler. File your individual claim with clear steps and guidance from Manulife. File your individual claim by following 3 simple steps. Prepare the necessary documents and submit your claim through the available channels. Review the sections below to get started.

How does eClaims make filing easier?

File a claim anytime, anywhere
Enjoy easier requests through our step-by-step guide
Receive a confirmation with your reference number via SMS or e-mail within 24 hours

3 Simple steps to file an individual claim

With eClaims, claiming your benefits is easy and hassle-free! Here's how:

1. File a request

Enter your Policy Number in eClaims, select a claim category, and upload supporting documents relevant to your claim request.

2. Receive updates via Email

Once you've submitted your request, you will receive an email notification if you need to submit additional documents or if your request has been approved or denied, within 5-7 business days.

3. Receive your benefit

Once your request has been approved, you will receive your insurance benefit through your preferred disbursement facility within 2 business days.

File a claim

Frequently asked questions

It’s an online portal that our customers can use to conveniently file for a claim and submit supporting requirements and documents.

You can access eClaims at https://eclaim.manulife.com.ph/

You can use eClaims to file a claim online for the following benefits:

Outpatient

Hospitalization

Major Disease/Critical Illness

Disability

Death

Policyowner
Policy beneficiary
Financial Advisor
A person with Special Power of Attorney (SPA)* to confirm rights to file for a claim on behalf of the policy owner or policy beneficiary.

*Please upload a copy of the Special Power of Attorney (SPA)*  upon filing

Input the policy Number of the policy you want to make a claim for.
Select the claim type:
- Outpatient
- Hospitalization
- Major Disease / Critical Illness
- Disability
- Death
Upload the specified documents required for your claim and provide a mobile number so we can keep you updated about your submission.

No, you need to submit all required documents to go through with the claim filing.

Yes. 8MB per file and a total of 60MB collectively.

Please upload a smaller file. If you're using your phone to take photos of the documents, you may reduce the image resolution in your phone settings.

You may follow up on your claim by emailing phclaims@manulife.com. Please indicate your reference number in the subject line.

You and your Financial Advisor will receive an email notification from phclaims@manulife.com if your claim is approved or denied.

Your claim benefit will be deposited into the bank account you provided in the payment details option in eClaims.

Here's how to troubleshoot the following errors in the eClaims portal.

• "Sorry! Your session has expired. Please try again."

You will see this error when your screen has been idle for more than 30 minutes. Simply refresh the page and restart your submission.

• "You entered an invalid phone number. Please try again."

Enter your mobile number without the country code. It should start with 9 and should be 10 digits in total. (e.g. 9171111111).

• "Invalid format"

This error is specific to customers/financial advisors using an iPad iOS version 15.7 to access the eClaims portal and will appear when the user enters the policy number and taps on ‘Enter’ on the keypad.

To fix this, simply re-enter your policy number, tap anywhere on the screen, and then tap on ‘Continue’.

Did you not find the information you needed? Please email phclaims@manulife.com for further assistance.