Medical secure claim
Filing claims made simpler, lives made better.
Requesting for your benefits is as simple as 1-2-3!
List of requirements
- Physician’s Order
- If policy insured is of legal age, photo-bearing valid IDs with signatures of the Policyowner and Insured.
Note: Letters of Authorization are valid for 3 days upon issue.
- Original sales invoice or official receipt/s from the medical facility(ies) and/or Physician(s)
- Final Statement of Account with itemized billing
- Discharge summary/discharge Instruction
- Incident / Police Report (for accident-related treatments and confinements)
- If policy insured is of legal age, photo-bearing valid IDs with signatures of the Policyowner and Insured.
- Proof of bank account ownership stated in the Credit to Account Details above (e.g., deposit slip or screenshot of the bank account number with the name of the bank and Policyowner)
- Attending Physician's Statement
- Original official receipts from the medical facility(ies) and/or Physician(s)
- Incident / Police Report (for accident-related treatments and confinements)
- Emergency Room Report
- If policy insured is of legal age, photo-bearing valid IDs with signatures of the Policyowner and Insured.
- Proof of bank account ownership stated in the Credit to Account Details above (e.g., deposit slip or screenshot of the bank account number with the name of the bank and Policyowner)
Tips for a smooth claim process
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Double-check Information Ensure all information entered is accurate and complete to avoid delays.
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Understand Coverage Be familiar with what your policy covers to set the right expectations.
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Keep your Original Receipts Keep all original receipts for your medical transactions for 6 months from the date incurred.
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Keep Copies Keep copies of all documents submitted for your records.
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Follow Up If you don't receive an update within the expected timeline, follow up with Manulife customer service - either via the Manulife hotline (+63 2 8884 7000) or via email (phcustomercare@manulife.com). You may also submit the contact form in the Contact Us page of the website.
Frequently Asked Questions
Coverage for the Policy Insured starts 30 days from the Policy’s effective date or 10 days from the reinstatement date. Coverage starts immediately for illnesses or injuries sustained from Dengue Fever, Rabies, and accidents. There are specific illnesses and pre-existing conditions that have a 12-month waiting period. Kindly refer to the Policy Contract for the specified illnesses.
Please always ensure that your premium payments are up to date to avail your benefits.
Your Medical Secure plan is valid for one year and is renewable every contract year up to 75 years old.
Please log-in to your Manulife App account to check your Medical Secure policy details and access your Medical Secure Card.
Yes, in the unfortunate event of death, your family will receive cash assistance equivalent to 10% of your annual benefit limit.
No, Medical Secure only covers Inpatient and Emergency leading to confinement and special procedures.
- Via Accredited Network: Cashless availment or reimbursement based on the Relative Value Scale (RVS) or the equivalent benefit provided for Accredited Network, whichever is lower.
- Via Non-Accredited Network: Reimbursement based on the Relative Value Scale (RVS) or the equivalent benefit provided for Accredited Network, whichever is lower.
If there is no accredited hospital near your location, you may still seek medical treatment and subsequently file for reimbursement through your Medical Secure policy. To do this, please ensure you gather all necessary documents required for the reimbursement process. These documents are listed in detail in the Requirements section above.