iFUNDS Passkey FAQs

A passkey is a new, safer way to log in to websites and apps. Instead of typing a password, you use something like your fingerprint, face, or device PIN to sign in quickly and securely.

Passkeys are stored safely on your device or in trusted apps like iCloud Keychain or Google Password Manager. They are protected with encryption and can’t be stolen or guessed like traditional passwords. Even if your device is lost, no one can use your passkey without your fingerprint, face, or screen unlock code.

Passkeys help keep your account secure but at the same time, make logging in easier without the need to remember or type passwords.

Yes, you can still log in with your password even after creating a passkey. The passkey is just another way to log in - it's faster and more secure.

Passkeys are a safer and more convenient way for login. They offer stronger protection than using a password together with a one-time passcode.

Traditional passwords can be stolen or guessed, especially if reused across different websites. Even extra steps like one-time codes can be tricked by fake websites and are often slow or frustrating. Passkeys help to avoid these risks and enable secure login faster and easier.

No. Your biometric data—like your fingerprint or face—is never stored by Manulife. It stays safely on your device and is only used as your authentication for login purposes.

Passkeys are supported on most modern devices and operating systems. To check if your device supports passkeys:

Mobile Devices

• iPhone/iPad: Supported on iOS 16 and above. Go to Settings > Passwords > Password Options and ensure AutoFill Passwords and Passkeys is turned on.
• Android Phones: Supported on Android 9 and above. For full passkey features and third-party password manager support, Android 14 or later is recommended.

Computers

• Mac: Supported on macOS 13 and above. Use Safari or Chrome for passkey login.
• Windows: Supported on Windows 10/11 (version 23H2 and above). Use browsers like Chrome, Edge, or Firefox with Windows Hello enabled.
• Chromebooks: Supported on ChromeOS 108 and above.

Browsers

• Safari: Version 16.1+
• Chrome: Version 108+
• Firefox: Version 122+
• Edge: Version 122+

If you're unsure about your device or browser version, check your system settings or browser's "About" section. Using the latest software updates ensures the best passkey experience.

Note: If your device (e.g. certain models of Huawei, OPPO, Xiaomi) does not support Passkeys, an error during the setup or a login problem will occur.  In that case, please simply use your email address and password to log in.

Yes, you can still use passkeys even if your device doesn’t have biometric features:

• Use your device’s screen lock (PIN, password, or pattern) to provide your passkey.
• Use passkeys stored in trusted application (iCloud KeyChain, Google Password Manager) or physical security keys (like YubiKey).
• Use QR code login from a mobile phone or tablet computer that supports passkeys. Note: This method requires Bluetooth to connect the devices securely.

Many devices now offer a feature to sync passkeys through a cloud account. Passkey syncing is end-to-end encrypted. When you create a passkey, you can then use the passkey on all devices through your cloud account. Even if you get a new device, your passkeys will sync once you have signed in to your cloud account.

Passkey syncing is end-to-end encrypted and sync providers have strong account security protections. Phishing-resistance is achieved by signing in to a cloud account, whether cryptographic passkeys are bound to the device or not. 

If you’ve set up a passkey, you can log in on your new device as follows:

1. Use a synced password manager like iCloud Keychain or Google Password Manager. When you log in to your cloud account and syncing is turned on, your passkey will appear automatically.
2. Create a new passkey on your new device. First, log in your new device with your password, then go to Passkey settings to set up a new passkey.

If you still hold your old device, you can save your passkey to your cloud account, making it easier to access your cloud account via your new device.

If you no longer use an old device and want to remove your passkey from it, go to your passkey settings and look for the list of saved passkeys. From there, you can delete the passkey linked to that device. If you're using a password manager or cloud account (like iCloud or Google), you may also need to remove the passkey from the application.

Yes. You can create passkeys on multiple devices, such as your mobile phone and tablet computer. This helps you log in using different devices without the need to transfer a passkey each time.

No, it’s not safe to create a passkey on public or shared devices. Someone else could access and compromise your passkey. Always set up passkeys only on your device and trusted application.

You can reset your password by clicking on the "Forgot Password" link on the login page.

To make future logins easier and to avoid the need to type your password each time, we recommend setting up a passkey for a faster and more secure login experience.

If you’ve forgotten your username or registered email address, please email us at PHTrust@manulife.com.

To avoid the need to remember your username or email address in the future, we recommend setting up a passkey for a faster and more secure login experience.

If your account access is locked, please email us at PHTrust@manulife.com.

For a more secure and seamless login experience in the future, we recommend setting up a passkey.

Please email us at PHTrust@manulife.com.

Please email us at PHTrust@manulife.com.

For security reasons, we use one-time passcodes (OTP) for verification. If you did not receive our OTP while your phone number or email address is correct and functional, please email us at PHTrust@manulife.com.

To enjoy a faster and more  secure login experience, with no need to wait for OTPs—we recommend setting up a passkey.