iFUNDS Passkey FAQs
Yes, you can still use passkeys even if your device doesn’t have biometric features:
- Use your device’s screen lock (PIN, password, or pattern) to provide your passkey.
- Use passkeys stored in trusted application (iCloud KeyChain, Google Password Manager) or physical security keys (like YubiKey).
- Use QR code login from a mobile phone or tablet computer that supports passkeys. Note: This method requires Bluetooth to connect the devices securely.
If you no longer use an old device and want to remove your passkey from it, go to your passkey settings and look for the list of saved passkeys. From there, you can delete the passkey linked to that device. If you're using a password manager or cloud account (like iCloud or Google), you may also need to remove the passkey from the application.
You can reset your password by clicking on the "Forgot Password" link on the login page.
To make future logins easier and to avoid the need to type your password each time, we recommend setting up a passkey for a faster and more secure login experience.
If you’ve forgotten your username or registered email address, please email us at PHTrust@manulife.com.
To avoid the need to remember your username or email address in the future, we recommend setting up a passkey for a faster and more secure login experience.
If your account access is locked, please email us at PHTrust@manulife.com.
For a more secure and seamless login experience in the future, we recommend setting up a passkey.
Please email us at PHTrust@manulife.com.
Please email us at PHTrust@manulife.com.
For security reasons, we use one-time passcodes (OTP) for verification. If you did not receive our OTP while your phone number or email address is correct and functional, please email us at PHTrust@manulife.com.
To enjoy a faster and more secure login experience, with no need to wait for OTPs—we recommend setting up a passkey.
No. For security reasons, your Manulife iFUNDS account can only be accessed via one device or browser at a time. Once you try to log in from another device or browser, your current Manulife iFUNDS account access will automatically end.
To help keep your Manulife iFUNDS account safe, you’ll be logged out automatically if you have no action or incomplete action for a while. This helps prevent any improper access to your Manulife iFUNDS account.
How to create a passkey?
Use this option when the passkey is stored on the device you're currently using to sign in (for example, your phone, tablet, or computer).
Step 1: Log in to iFUNDS
Enter your username and password to log in to iFUNDS.
Step 2: Create a passkey
When prompted on the dashboard, select "Create a passkey." Alternatively, you may create a passkey anytime by going to Settings > Passkey Settings.
Step 3: Verify your identity
Enter OTP to verify your identity.
Step 4: Choose where you want to save your passkey
Select where you'd like to store your passkey. You may save it on your device., password manager (such as iCloud Keychain or Google Password Manager).
Step 5: Finish passkey set-up
Confirm the setup using your device's authentication method such as face recognition, fingerprint, or device PIN. Once complete, your passkey will be ready to use for future logins and authentication.
How to log in with a passkey on the same device?
Use this option if the passkey is stored on the device you're currently using to sign in. For example, if your passkey is saved on your phone and you're logging in from the same phone.
Step 1: Log in to iFUNDS
On the login page, select "Login with passkey".
Step 2: Choose your passkey
When prompted, select "Use a phone, tablet, or security key" under "On other devices" if your passkey is stored on another device.
Step 3: Verify your identity
Complete verification using your device's authentication method such as face recognition, fingerprint, or device PIN.
Step 4: Access your account
Once verification is successful, you'll have access to your iFUNDS account.
How to log in with a passkey on a different device?
Use this option if your passkey is stored on another device. For example, if your passkey is saved on your phone and you're logging in from a laptop or desktop computer.
Step 1: Log in to iFUNDS
On the login page, select "Login with with passkey".
Step 2: Choose your passkey
When prompted on the dashboard, select "Create a passkey." Alternatively, you may create a passkey anytime by going to Settings > Passkey Settings.
Step 3: Scan QR code
When prompted, select the option to use a passkey from another device, then proceed to scan QR code.
Step 4: Access your account
Once verification is successful, you'll have access to your iFUNDS account.