Manulife Philippines puts in place preventive measures and reopens customer service centers nationwide
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Manulife Philippines has announced the reopening of all of its customer service centers, as various areas in the country recently transitioned to General Community Quarantine (GCQ) or Modified General Community Quarantine (MGCQ).
During this period, Manulife Philippines’ locations will be open to serve customers from Monday to Friday, 9 a.m. to 3 p.m.* The reduced opening hours are part of preventive and proactive measures the company has put in place, to ensure the health and safety of both its employees and customers. These measures also include the provision of personal protective equipment (PPEs) to Customer Service Officers, such as masks, face shields and gloves. Floor guides and acrylic barriers have been installed to ensure social distancing and minimal contact. Finally, all individuals entering the premises will be required to wear masks and undergo a temperature scan.
While Manulife’s customer service centers have re-opened, customers are encouraged to continue to use digital channels, particularly during the community quarantine period. Policyholders can manage their policy details, view fund values, check for payments due, pay for their premiums and contact their Insurance Adviser through Manulife Online at online.manulife.com.ph. They may also pay for premiums online through Manulife Philippines’ bank partners. A list of payment partners is available on Manulife Philippines’ website.
Manulife Philippines has also enabled digital sales tools that support Insurance Advisers and allow them to help customers find the right plan to suit their needs and guide them through the purchase process, without the need to meet face-to-face.
For more details, or if you have questions regarding your Manulife policy, you may visit https://www.manulife.com.ph; call our Customer Care Hotline at (2) 8884-700 from 9 a.m. to 3 p.m., Monday to Friday (except holidays); send an email to phcustomercare@manulife.com; or send a message via Facebook Messenger @ManulifePH.
*Opening hours, services offered, and non-face-to-face sales processes may change as the situation unfolds.
About Manulife Philippines
The Manufacturers Life Insurance Company opened its doors for business in the Philippines in 1907. Since then, Manulife’s Philippine Branch and later The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines) has grown to become one of the leading life insurance companies in the country. Manulife Philippines is a wholly-owned domestic subsidiary of Manulife Financial Corporation, among the world’s largest life insurance companies by market capitalization. Learn more about Manulife Philippines by visiting their website www.manulife.com.ph and following them on Facebook (www.facebook.com/ManulifePH), Twitter (@ManulifePH), and Instagram (@manulifeph).
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of September 30, 2018, we had over $1.1 trillion (US$863 billion) in assets under management and administration, and in the previous 12 months we made $27.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.