Manulife Philippines further extends premium payment grace period for customers

In line with the extension of the Enhanced Community Quarantine in Luzon and various parts of the country until April 30, 2020, Manulife Philippines has announced an extension of its special support to customers, to ensure they stay protected amid the COVID-19 pandemic.  

Manulife Philippines customers who have premium payments due between May 1 to May 31, 2020, will have an additional 60 days from their due date to make their payments. This applies to holders of life insurance policies issued and assumed by Manulife Philippines, Manulife China Bank, and Manulife Financial Plans.

The Company had previously extended the payment period for policies with due dates from March 16 to April 30, and is now offering the same to customers with due dates up to May 31, 2020. The additional payment window aims to help address any difficulties or constraints that policyholders may face during the lockdown. 

“We keep everyone’s health and safety in mind, as we face the situation brought on by COVID-19. As most of the country remains under community quarantine, we understand that it may be difficult for our policyholders to make their premium payments. We are extending our payment deadlines to help alleviate the financial pressures they may be under,” said Richard Bates, President and CEO, Manulife Philippines. ¬

For assistance, customers may get in touch with Manulife Philippines through its Customer Care hotline at (02) 8884 7000 from 9AM-3PM Monday – Friday (except holidays), via e-mail at phcustomercare@manulife.com, or via Facebook Messenger @ManulifePH. Customers may also view their policies and make premium payments through Manulife Online (online.manulife.com.ph).

About Manulife Philippines

The Manufacturers Life Insurance Company opened its doors for business in the Philippines in 1907. Since then, Manulife's Philippine Branch and later The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines) has grown to become one of the country's leading life insurance companies. Manulife Philippines is a wholly owned domestic subsidiary of Manulife Financial Corporation, among the world's largest life insurance companies by market capitalization. Learn more about Manulife Philippines by visiting their website manulife.com/ph and following them on Facebook (facebook.com/ManulifePH), Instagram (@manulifeph), and LinkedIn (Manulife Philippines).

About Manulife

Manulife Financial Corporation is a leading international financial services provider, headquartered in Toronto, Canada. Anchored in our ambition to be the number one choice for customers, we operate as Manulife across Canada and Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment solutions, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2025, we had more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, serving over 37 million customers with operations across 25 markets globally. We trade as ‘MFC’ on the Toronto, New York, and Philippine stock exchanges, and under ‘945’ on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.