What Manulife Will Never Request from You

 

Dear Customer,

Your security is our utmost priority at Manulife, and we want to ensure you are well-informed about protecting your personal information.

 

As part of our commitment to safeguarding your personal data, please remember that Manulife employees and Financial Representatives will never ask you to provide over email or phone.

 

1. We will not ask you for your personal or financial
2. We will not direct you to make payments online to any bank account, request you to top up your policies, transfer money remotely, or call you on behalf of Monetary Authority of Singapore (MAS). These are red flags for scams. For payment of premiums, refer to https://www.manulife.com.sg/en/self-serve/make-payment.html  for our official payment channels.
3. We will not ask for your banking credentials or full Credit Card Information.
4. We will never ask for remote access to your devices (mobile phone, computer, or any other electronic devices) to assist with your policy financing matters.

 

Tips to Protect Yourself:

1. Verify the source and be cautious of links: Always check the sender’s email address or SMS ID to ensure it's from an official Manulife channel. Please take note of the following authorized communication channels from Manulife:
   
   SMS Sender IDs: Manulife, SG-MANULIFE
   Email Address Domains: @manulife.com,  @comms.manulife.com.sg,  @manulifefa.com.sg, @manulife.com.sg      Website Domains: Manulife.com.sg, go.manulife.sg
2. Do not provide any personal or financial information: Please do not provide any personal or financial information until you have verified the identity of the person you are communicating with and are confident that they are a legitimate Manulife staff member. Always ensure the authenticity of the request through official channels before sharing sensitive information.
3. Report suspicious activity: If you receive any suspicious communication claiming to be from Manulife, please report it immediately to +65 6833 8188 or submit a form.

 

What is Manulife doing to protect you:

1. Multifactor authentication Manulife’s systems are secured using Multifactor authentication. This means besides using your login credentials, a One-Time Password (OTP), digital token or Singpass authentication is also needed before you can access our mobile app or customer portal.
2. Secure and encrypted website pages Our webpages have the lock symbol and https:// in front of the URL to ensure our website is secure.

 

We encourage you to stay vigilant and informed to protect your personal information. For additional tips on online security, please visit our website at  https://www.manulife.com/sg/insurance/cybersecurity-advisory.html.

Together, we can protect your information and maintain a secure online environment.

 

This is a system-generated email. Please do not reply to the sender of this email.

We are committed to ensuring your security. Manulife Singapore will never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs) or security codes, via phone or email. For more information on protecting yourself from cyber threats, please refer to https://www.manulife.com/sg/insurance/cybersecurity-advisory.html.

Manulife Singapore is firmly committed to respecting your privacy. Please read the Manulife Statement of Personal Data Protection for more information