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Filing a Critical Illness Claim

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We understand that this is a difficult time and we are here to support you.
 

What you need to know:

  1. Check that your mailing address, mobile number & email address has been updated with us. You may log in to our secure customer portal, MyManulife to update your contact details instantly. If your contact details are outdated, you will not be able to receive claim updates.
  2. Depending on the type of illness, you would have to contact your doctor to complete the relevant Attending Physician Statement document (link below). The cost of obtaining this document from your doctor will be borne by you.


CRITICAL ILLNESS ATTENDING PHYSICIAN STATEMENT (APS)
 

Alzheimer's Disease / Severe Dementia
Angioplasty
Appalic Syndrome
Aplastic Anaemia
Bacterial Meningitis
Benign Brain Tumour
Blindness Loss of Sight
Coma
Coronary Artery By-Pass Surgery / Other Serious Coronary Artery Disease
Cancer & Major Cancers
Deafness Loss of Hearing
Encephalitis
End Stage Liver Failure
End Stage Lung Disease, Surgical Removal of Lung, Severe Asthma
Fulminant Viral Hepatitis, Hepatitis with Cirrhosis
Heart Attack
Heart Valve Surgery
Hiv Due to Blood Transfusion / Assault / Organ Transplant / Occupationally Acquired Hiv
Kidney Failure
Loss Of Independence
Loss of Speech
Major Burns
Major Head Trauma
Major Organ / Bone Marrow Transplantation
Motor Neurone Disease
Multiple Sclerosis
Muscular Dystrophy
Paralysis Loss of Use of Limbs
Parkinson's Disease
Poliomyelitis
Progressive Scleroderma
Pulmonary Hypertension
Sle with Lupus Nephritis
Stroke
Surgery to Aorta
Terminal Illness


3. Ensure you have these documents ready for upload, where applicable:     
 

  • Policy Owner's NRIC (front & back) or Passport
  • Insured's NRIC (front & back) or Passport
  • Hospital Discharge Summary
  • Attending Physician's Statement (APS) 
  • Medical or investigation reports
  • Proof of Relationship for Payor Benefit Rider Claims
  • Declaration of Beneficial Ownership – applicable for trust or keyman policies 
    (Please provide a copy of the Beneficial Owner's NRIC or passport if the share is above 25%)
  • Policy Owner's Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account


4. For trust or keyman policies, please complete the document below:  
 

Declaration of Beneficial Owner


5. If the policyowner is a company, please complete the forms below:
 

Corporate Owner Certification Form
Controlling Person Tax Residency Self-certification Form


Here is the full list of documents required for submission: 
 

  • Corporate Owner Certification Form
  • Controlling Person Tax Residency Self-Certification Form (if applicable)
  • ACRA search report (within the past 6 months)
  • Signature of the person signing on behalf of the company, with the person’s name written clearly beside the signature
  • NRIC/passport of the person who is signing on behalf of the company 
  • Corporate Policyowner Authorised Signatory Form (if the authorised signatory differs from our records)


6. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.
 

If you have any issues submitting your claim online, you may download the claim form below and submit to us via email or mail. Do note that this mode of claim submission will require a longer processing time.

Critical Illness Claim Form