Filing a Special Benefit Claim
We understand that this is a difficult time and we are here to support you. This section will guide you through the claims submission process to file a Special Benefit claim.
The Special Benefit Claim is only applicable to the Mum@myfuture plan, Him@myfuture plan, Her@myfuture plan, Kid@myfuture plan and Premier Lady plans.
Instructions
To help us process your claim as quickly as possible, please ensure that the required documents listed in the next section are completed and sent to us. We may need more time to process the claim if further clarification is needed, and will inform you if this occurs.
What you need to know:
1. Download and complete the Special Benefit Claim Form.
2. Depending on the type of illness, you would have to contact your doctor to complete the relevant Attending Physician Statement document. The cost of obtaining this document will be borne by you.
Please select the appropriate form below:
3. Here is the full list of documents required for submission:
- Completed Special Benefit Claim Form
- Attending Physician Statement (Special Benefit) - to be completed by the attending doctor in line with the type of illness
- Copy of the Insured's or Claimant's NRIC or passport
- All available laboratory and test results as specified on the Attending Physician Statement
- Authorisation letter - required if a third party is assisting with the claim
4. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.
FAQs
What is the estimated processing time?
- Acknowledgement of claim – 2 working days after receiving the written claim notification
- Assessment of claim – 10 working days after receiving all required documents
- Payment of cheque – 3 working days after the claim is approved
Who pays for the Attending Physician Statement or medical report?
The policyowner will have to bear the cost of the Attending Physician Statement or medical report, except for clarifications that Manulife requires.