Withdrawal of reinvested dividends

1. Log into your account via MyManulife or the Manulife SG App.

2. Click on "Services".

3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.

Withdrawal of reinvested dividends processing time (excluding payout disbursement):

• Requests received before 3pm will be processed in 3 business days.
• Requests received after 3pm will be treated as received on the next business day.

Note:
Please note that if your policy is subject to any ongoing internal activities, including but not limited to fund holidays, monthiversary processing, or pending fund transactions that have not been completed, the processing of your request will be deferred until such activities have been completed.

In such cases, your request will be deemed to have been received on the first business day following such completion of the relevant activities, and the applicable fund price will be determined on that basis.

Payout processing time

Once your withdrawal request is processed, additional time is needed to arrange the payout based on your chosen method:

Payout Methods

• PayNow‑NRIC/FIN
  • S$200,000 and below: Up to 1 business day
  • Above S$200,000: 3 business days

Electronic Fund Transfer (EFT): 3 business days
Telegraphic Transfer (TT): 3 business days

Note:

Manulife Singapore has discontinued the issuance of cheques for payouts relating to Singapore Dollar (SGD)-denominated policies. To avoid delays in receiving your payouts, please update your payout method to one of our secure and convenient digital payment options. 

To register for PayNow or Electronic Fund Transfer (EFT), please click here.

For non-trust policies:   

• Cash-funded policy – proceeds will be paid directly to the Assignee/Policyowner either through PayNow or Electronic Fund Transfer.  
• CPF Ordinary Account (OA) / Supplementary Retirement Scheme (SRS) funded policy - proceeds will be paid to the agent bank.  
• CPF Special Account (SA) - proceeds will be paid to CPF Board.

For Trust policy under Section 132 of the Insurance Act (formerly known as S49L):

• Payment can be made to any one Trustee who is not the Policyowner, or to all Beneficiaries who are at least 18 years old.  
• If any Beneficiary is under 18 years old, payment will be made to the legal guardian/ parent of the Beneficiary who is not the Policy Owner.

For Trust policy under Section 73 of the Conveyancing and Law of Property Act:  

• Payment can be made to all Trustees, or to all Beneficiaries who are at least 21 years old.  
• If any Beneficiary is under 21 years old, payment will be made to the legal guardian/ parent of the Beneficiary who is not the Policy Owner.

This applies to policies with the following requests or statuses, which are not eligible for online submission:

• Accumulated Annuity Withdrawal requests
• Accumulated Retirement Income Benefit Withdrawal requests
• Bonus Withdrawal requests
• Universal Life policies
• Policies placed under trust*
  *Trust policies are policies with a trust nomination under Section 132 (formerly Section 49L) of the Insurance Act 1966
• Policies that are currently on hold
• Requests to transfer proceeds from a cash-funded policy to another policy owned by the same policyholder

For non-trust policies:

• The Assignee or Policyowner must sign the form.

For Trust policies under Section 132 of the Insurance Act (formerly known as S49L):      

• The Policyowner and any one Trustee who is not the Policyowner, or     
• All Beneficiaries who are at least 18 years old must sign the form.
• If any Beneficiary is under 18 years old, a legal guardian or parent who is not the Policyholder can provide consent.

For a Trust policies under Section 73 of the Conveyancing and Law of Property Act:      

• The Policyowner and all Trustees, or    
• All Beneficiaries who are at least 21 years old must sign the form.
• If any Beneficiary is under 21 years old, a legal guardian or parent who is not the Policyholder can provide consent.