Refund of Premium Shortfall Charge
Some investment‑linked policies* may apply a Premium Shortfall Charge when regular premium payments are missed. You may be eligible to request a refund of this charge once all outstanding premiums have been paid.
What you need to know
Eligibility for a refund of the Premium Shortfall Charge requires that all overdue premiums are fully settled, and the availability of this refund option may vary by plan.
Refund requests will be assessed on a case‑by‑case basis. Upon approval, the Premium Shortfall Charge will be refunded through the allocation of units, based on the prevailing fund’s unit price at the time of allocation.
* This option applies to Manulife SmartRetire, Manulife InvestReady and Manulife SmartWealth policies only.
Instructions
- Download and complete the Premium Shortfall Charge Refund Request Form.
- Upload the completed form, along with any supporting documents (if applicable), to our customer portal, MyManulife or via the Manulife SG App (refer to steps below).
- Alternatively, you can mail the completed original hard copy form to the following address:
Manulife (Singapore) Private Limited
8 Cross Street
#15-01 Manulife Tower
Singapore 048424
Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.
If you do not have a MyManulife account, you can easily follow the step-by-step instructions here to create your account.
FAQs
1. Log into your account via MyManulife or the Manulife SG App.
2. Click on "Services".
3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.
For non-trust policies, the Assignee or Policyowner must sign the form.
For a Trust policy under S49L, either of the following parties must sign the form:
- Policyowner and any one Trustee (excluding the Policyowner), or
- All Beneficiaries (each Beneficiary must be at least 18 years old)
For a Trust policy under S73, the Policyowner and all Trustees must sign on the form.