Apply for a policy loan

1. Log into your account via MyManulife or the Manulife SG App.

2. Click on "Services".

3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.

Policy Loan Processing time (excluding payout disbursement):

Requests received before 3pm will be processed in 3 business days.

Requests received after 3pm will be treated as received on the next business day.

Payout processing time

Once your policy loan request is processed, additional time is needed to arrange the payout based on your chosen method:

• PayNow‑NRIC/FIN
  • S$200,000 and below: Up to 1 business day
  • Above S$200,000: 3 business days
• Electronic Fund Transfer (EFT)
  • DBS/POSB bank: 2 business days
  • All other banks: 3 business days
• Telegraphic Transfer (TT): 3 business days

Manulife Singapore has discontinued the issuance of cheques for payouts relating to Singapore Dollar (SGD)-denominated policies. To avoid delays in receiving your payouts, please update your payout method to one of our secure and convenient digital payment options. 

To register for PayNow or Electronic Fund Transfer (EFT), please click here.

You may repay your loan via PayNow or AXS.

PayNow

To make a loan repayment via PayNow:

1. Scan the SGQR code provided below or enter our UEN: 198002116DMLS.
Ensure that MANULIFE–PAR FUND appears as the entity name.

2. Enter the payment amount.

3. In the Reference No. field, enter your policy number followed by the description "Loan". For example, "1494567890 Loan" for loan repayments.

AXS

To make a loan repayment via AXS:

1. Select Manulife Singapore Pte Ltd as the billing organisation.

2. Enter the following details:

• Policy number
• Purpose of payment (e.g., loan repayment)
• Last 5 characters of your NRIC/ID
• Your contact details

This applies to policies with the following requests or statuses, which are not eligible for online submission:

• Universal Life policies
• Policies placed under trust*
  *Trust policies are policies with a trust nomination under Section 132 (formerly Section 49L) of the Insurance Act 1966 or Section 73 of the Conveyancing and Law of Property Act 1886.
  
• Policies that are currently on hold

For non-trust policies:

• The Assignee or Policyowner must sign the form.       

For Trust policies under Section 132 of the Insurance Act (formerly known as S49L):      

• The Policyowner and any one Trustee who is not the Policyowner, or     
• All Beneficiaries who are at least 18 years old must sign the form.
• If any Beneficiary is under 18 years old, a legal guardian or parent who is not the Policyholder can provide consent.      
  

For a Trust policies under Section 73 of the Conveyancing and Law of Property Act:      

• The Policyowner and all Trustees, or    
• All Beneficiaries who are at least 21 years old must sign the form.
• If any Beneficiary is under 21 years old, a legal guardian or parent who is not the Policyholder can provide consent.

For non-trust policies:   

• Cash-funded policy – proceeds will be paid directly to the Assignee/Policyowner either through PayNow or Electronic Fund Transfer.  
• CPF Ordinary Account (OA) / Supplementary Retirement Scheme (SRS) funded policy - proceeds will be paid to the agent bank.  
• CPF Special Account (SA) - proceeds will be paid to CPF Board.   

For Trust policy under Section 132 of the Insurance Act (formerly known as S49L):

• Payment can be made to any one Trustee who is not the Policyowner, or to all Beneficiaries who are at least 18 years old.  
• If any Beneficiary is under 18 years old, payment will be made to the legal guardian/ parent of the Beneficiary who is not the Policy Owner.

For Trust policy under Section 73 of the Conveyancing and Law of Property Act:  

• Payment can be made all Trustees, or to all Beneficiaries who are at least 21 years old.  
• If any Beneficiary is under 21 years old, payment will be made to the legal guardian/ parent of the Beneficiary who is not the Policy Owner.