Contact Us
Popular Topics
Group plans (through your employer)
Helpful Resources
Group Retirement
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Calls within Canada Monday to Friday, 8 a.m. to 8 p.m. ET
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International calls Monday to Friday, 8 a.m. to 8 p.m. ET
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Fax outside Québec 1-866-945-5110
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Fax for Québec 1-866-945-5109
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Mail to Montreal Office Manulife Financial, Group Retirement Solutions
2000 Mansfield, Suite 1410
Montréal, QC H3A 3A2 - Canada
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Mail to Waterloo Office Manulife Financial, GRS Client Services
P.O. Box 396
Waterloo, ON N2J 4A9 - Canada
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Resolve a complaint If you have a concern about our products, services or representatives, please review our customer satisfaction and compliant resolution process.
Group Retirement—VIP room accounts
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Calls within Canada Monday to Friday, 8 a.m. to 8 p.m. ET
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International calls Monday to Friday, 8 a.m. to 8 p.m. ET
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Fax within Canada 1-866-499-4480
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International fax 514-499-4480
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Mail to Montreal Office Manulife Financial, Group Retirement Solutions
P.O. Box 11464 Stn Centre Ville
Montreal, QC H3C 5M3, Canada
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Courier Manulife Financial, Group Retirement Solutions
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8, Canada
For privacy reasons, we don't use email. However, you can send documents to us through our secure site
Group Benefits
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General questions about group benefits Monday to Friday, 8 a.m. to 8 p.m. ET
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For disability, life and critical illness claims EN: 1-877-481-9169
Monday to Friday, 8 a.m. to 8 p.m. ET
You’ll find the appropriate mailing address for your claim right on the claim form.
(Note: If your question is not about a current disability, life, or critical illness claim or application, please call 1-800-268-6195.)
Helping someone else with their benefits?
If you have Power of attorney (POA) to speak on someone's behalf, you'll need:
- Proof that you're their POA
- Their full name and date of birth
- Their member number and certificate number
If you don't have POA, you can still help if you know:
- The person's full name and date of birth
- Their member number and certificate number
We can share their coverage details, or you can help them use our website or the Manulife mobile app.
Insurance
Group Benefits (through your employer)
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General questions about group benefits Monday to Friday, 8 a.m. to 8 p.m. ET
You’ll find the appropriate mailing address for your claim right on the claim form.
Online at Manulife CoverMe.com (health & dental, travel, life, critical illness)
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Call Manulife CoverMe Monday to Friday, 8 a.m. to 8 p.m. ET
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Email for Health and Dental -
Email for Travel -
Email for Life and Disability -
Mail to Manulife CoverMe CoverMe
PO Box 670 STN Waterloo
Waterloo, ON N2J 4B8, Canada
To get a quote or purchase health and dental, life, travel or critical illness insurance, visit CoverMe.com
Through alumni, professional associations or retail outlets
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Call Manulife CoverMe Monday to Friday, 8 a.m. to 8 p.m. ET
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Email for Health and Dental -
Email for Life and Disability -
Mail to Affinity Markets Affinity Markets
PO Box 670 STN Waterloo
Waterloo, ON N2J 4B8 - Canada
Through your advisor
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Call us (English) Monday to Friday, 8 a.m. to 8 p.m. ET
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Call us (French) Monday to Friday, 8 a.m. to 8 p.m. ET
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Fax 1-877-763-8834
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Mail to Manulife Financial Manulife Financial, Individual Insurance
500 King Street North, P.O. Box 1669
Waterloo, ON N2J 4C6, Canada
Online forms
Online portal: Looking to check your insurance policy details? Visit our personal insurance web resource to access policy details, update info and more.
Through your advisor (former Standard Life)
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Call us Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Manulife_Insurance@manulife.ca
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Fax 1-888-533-3330
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Mail to Manulife Financial Manulife Financial, Individual Insurance
900 – 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8 - Canada
Through your advisor (Mortgage protection)
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Call Mortgage Protection Plan® (MPP) Monday to Friday, 8 a.m. to 8 p.m. ET
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Call Credit Security Plan™ (CSP) Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Mortgage Protection Plan® (MPP) help@mortgageprotectionplan.com
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Email Credit Security Plan™ (CSP) customerservice@creditsecurityplan.com
Manulife Vitality program
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Call Manulife Vitality Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Manulife Vitality We reply between two business days.
Investments
Guaranteed Investment products (through your advisor)
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Call Guaranteed Investment products Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Guaranteed Investment products manulife_investments@manulife.ca
We will respond to your email within two business days.
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Fax Guaranteed Investment products 1-877-277-3774
Client signature required.
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Mail to Manulife Investments Manulife Investments
500 King Street North, 500-G-B
Waterloo, ON N2J 4C6, Canada
Important: For security reasons, always contact us by phone when sharing personal or confidential data (including account details). Do not use email as it's not secure.
Mutual Funds (through your advisor)
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Call Mutual Funds Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Mutual Funds manulifemutualfunds@manulife.ca
We will respond to your email within two business days.
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Fax Mutual Funds 1-866-581-8427
Client signature required.
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Mail to Manulife Investments Manulife Investments
500 King Street North, 500-G-B
Waterloo, ON N2J 4C6, Canada
Important: For security reasons, always contact us by phone when sharing personal or confidential data (including account details). Do not use email as it's not secure.
Individual Investments (former Standard Life)
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Call Individual Investments Monday to Friday, 8 a.m. to 8 p.m. ET
Manulife Segregated Funds (through your advisor)
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Call - Canada, outside of Quebéc Monday to Friday, 8 a.m. to 8 p.m. ET
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Call - Quebéc & French Business Monday to Friday, 8 a.m. to 6 p.m. ET
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Email - Canada, outside of Quebéc Manulife_investments@manulife.com
Monday to Friday, 8 a.m. to 8 p.m. ET
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Email - Quebéc & French Business investissements_manuvie@manuvie.com
Monday to Friday, 8 a.m. to 6 p.m. ET
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Fax - Canada, outside of Quebéc, Fundserv Business 1-800-993-9332
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Fax - Canada, outside of Quebéc, Non-Fundserv Business 1-877-277-3774
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Fax - Quebéc & French Business, Non-Fundserv Business 1-800-360-6492
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Mail - Canada, outside of Quebéc Manulife Investments
500 King Street North
Waterloo, ON N2J 4C6, Canada
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Mail - Quebéc & French Business Manulife Investments
900 - 900 De Maisonneuve Blvd W
Montreal, QC H3A 0A8, Canada
Important: For security reasons, always contact us by phone when sharing personal or confidential data (including account details). Do not use email as it's not secure.
Wealth Management
Manulife Wealth
For Manulife Wealth Inc. and Manulife Wealth Insurance Services Inc.
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Call Manulife Wealth Inc. Monday to Friday, 8 a.m. to 8 p.m. ET
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Call Manulife Wealth Inc. (toll-free) Monday to Friday, 8 a.m. to 8 p.m. ET
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Call Manulife Wealth Insurance Services Inc. Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Manulife Wealth mls_advisorservices@manulife.ca
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Fax Manulife Wealth 1-888-777-2375
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Mail to Manulife Wealth Manulife Wealth
PO Box 1700 RPO Lakeshore W.
Oakville, ON L6K 0G7, Canada
Manulife Capital - Toronto
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Email Manulife Capital - Toronto ecm@manulifecapitalmarkets.com
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Fax Manulife Capital - Toronto 416-360-3910
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Mail to Manulife Capital - Toronto TD Waterhouse Tower, TD Centre
79 Wellington Street West, Suite 2402, PO Box 283
Toronto, ON M5K 1K2, Canada
Manulife Capital - Vancouver
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Call Manulife Capital - Vancouver Monday to Friday, 8 a.m. to 8 p.m. ET
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Email Manulife Capital - Vancouver ecm@manulifecapitalmarkets.com
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Fax Manulife Capital - Vancouver 604-684-6687
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Fax (toll-free) Manulife Capital - Vancouver 1-877-832-4790
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Mail to Manulife Capital - Vancouver Manulife Capital
#1920 – 1095 W. Pender St.
Vancouver, BC V6E 2M6, Canada
Manulife Private Wealth
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Email Manulife Capital - Toronto Monday to Friday, 8 a.m. to 8 p.m. ET
Corporate
Manulife Canadian head office
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Call Manulife Canadian head office Monday to Friday, 8 a.m. to 8 p.m. ET
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Mail to Manulife Financial Manulife Financial
500 King Street North
Waterloo, ON N2J 4C6, Canada
Manulife Global Head Office
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Call Manulife Global head office Monday to Friday, 8 a.m. to 8 p.m. ET
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Mail to Manulife Financial Corporate Manulife Financial Corporate
200 Bloor Street East
Toronto, ON M4W 1E5, Canada
Other Inquiries
Lost or unclaimed property
Did you receive a letter from Manulife about unclaimed funds?
If you have, that means we've identified unclaimed funds that may be rightfully yours. We're reaching out to confirm the owner so we can send out the payment to the appropriate party.
For security purposes, the letter includes a Reference ID to help confirm the rightful owner's identity. Addressees can call the number on the letter (7 a.m. to 3 p.m. ET) and leave a voicemail. Please state the full name, phone number and Reference ID from the letter. We strive to return such calls within three business days.
On the other hand, if you didn't receive a letter but have a question about unclaimed funds, please complete this online form or contact the applicable business area. Each business's specific contact information is found above, listed according to business category.
Report Suspected Fraud
Did something look suspicious to you? If you see actions by service providers or others that just don’t feel right, let us know. We’ll investigate! Contact the applicable segment at Manulife to make a report:
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Call Group Benefits to report suspected fraud -
Call Manulife Bank to report suspected fraud -
Email Manulife Bank to report suspected fraud
Report a concern:
Complete this form: Share & Protect e-form Group Benefits
Other business segments:
Fill out the form on the Fraud Prevention Centre page. Choose the segment you're reporting on near the bottom of the page. Click on the dropdown that completes the statement: I am looking to report: Fraud Type, and follow the steps.
Visit manulife.com for a complete list of worldwide locations.
Download the Manulife App
Whether you have a group benefits or group retirement account, our Manulife Mobile app makes it easy to find claims, check your benefits balance, connect with healthcare providers and lots more.
Do you have the Manulife mobile app?
Whether you have a group benefits or group retirement account, our Manulife Mobile app makes it easy to find claims, check your benefits balance, connect with healthcare providers and lots more.
Download on the App Store
Download on Google Play
Looking for something else?