To make the most of your benefits and get reimbursed for expenses, you need to file a claim with us. Ready? Let's get started.
Submit a claim
Group benefits
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Group benefits – Health and dental Sign in and make a claim -
Group benefits – Travel Sign in and make a claim -
Find out more about group benefits claims Visit our help page
CoverMe and Alumni, professional and retail members
This also applies to FollowMeTM and Flexcare® plan holders. Alumni, professional and retail members are sometimes referred to as Affinity customers. Not sure if you're an Affinity customer? Check our Affinity groups listing to find out.
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Individual health and dental insurance (SecureServe®) claims Sign in and make a claim -
Individual insurance travel claims Sign in and make a claim -
Find out more about individual insurance travel claims Visit our help page
When there is death
Please use this form to start the discussion and inform us of any accounts or policies a person had with us.
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Let us know about a death When you don't know where to start, you can notiff us about a death using this notification form, and we will take it from there.
Go to our notification form
Other resources
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Find a form Visit our Manulife forms page for a full listing of documents needed to begin a process (e.g., enrolment application, beneficiary designation).
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Coordination of benefits More than one insurance benefits policy in your household? You can submit a claim to both of them. Visit our resource page for more information.
Frequently asked questions
An insurance claim is a process by which a person (i.e., claimant or policy holder) lets their insurance company know they’re seeking funds (reimbursement, payouts or other remuneration) according to a benefit they understand they’re entitled to receive, under their insurance policy.
The conditions of the policy will have been determined by Manulife at the time the policy originally came into force.
A claimant starts an insurance claim by completing an online digital form or a paper form. The claim is made against an insurance policy they own or one through an organization/employer that provides benefits to them, according to specific terms.
You can claim Manulife benefits through online claims processing, or using a paper claim form if that’s easier. It's important to remember that the claims process may be slightly different depending on the kind of insurance you have, and the customer group to which you belong.
Health claims, dental claims or travel insurance benefits generally involve signing in to your plan, SecureServe web portal, or a travel claim administration tool. With online claims reimbursement, once a claim is reviewed and approved for payout, any funds owed to you get deposited directly into your bank account.
The web page you’re currently visiting (i.e., File a claim with Manulife) includes links to several resources that will help get you on the right path to making a claim.
Each insurance policy has limits as to how much it will cover in a policy year. Generally, on an annual basis, provided you re-enrol in your insurance when the time comes, those limits reset themselves to the original maximum amount allotted to you on the anniversary of your policy, often January 1st.
If, for example, you have dental benefits for a maximum of $1,000 annually for basic care, provided you continue with the insurance into the next year, the maximum of $1,000 resets on the anniversary date.
Every policy is different so it’s important to ask questions to understand the full extent of your benefits package. Revisiting your plan regularly can help you maximize your benefits, check on claim status and facilitate claims management.
You may file a claim for a dependant so long as they are covered under your policy and are within the age limit prescribed by the policy/certificate.
Most policies in Canada allow for children 18 and under who live with the claimant in the same household to be covered under a family policy. In some cases, if the child continues in post-secondary education, that age restriction increases from 18 to 25.
It’s important to check your policy/certificate and carefully read the details of coverage when you first make your insurance arrangements. That way you can understand any limits, conditions, and/or exclusions that may exist as to coverage under your particular policy for dependants.