Many insurance policy holders can access their information, update an address, manage beneficiary information, and more online.*
Individual insurance support
Sign in or sign up to go paperless (if you haven’t already)!
Manage policy beneficiaries online
New self-serve feature available! Now you can conveniently manage your policy beneficiary information online, if your situation changes.
Get digital tax slips
No more waiting for the mail. Conveniently access your policy tax slips (for applicable policies), policy details, statements, and notices, online.
Whether you want to find a form, make a claim or update a policy, you’ve come to the right place. We just need you to fill out the right form so we can take action.
You should be able to make most requests through the personal insurance web portal. Otherwise, head to our find a form page.
* At this time, corporately owned policies and policies issued by Standard Life are not accessible online.
Find a form
Completed forms allow us to take action on your behalf. Some requests may be completed online through our Personal insurance web portal; but for others (e.g., to change a name, or a payment amount), we need you to send in a completed form.
Those individual forms need to be downloaded from our site (Note: links to commonly accessed forms have been included below). For answers to questions about downloading forms (and completing them), please visit our general Find a form page.
Change my address (PDF) - Complete this form, or sign in
Change my bank information (PDF) - Complete this form, or sign in
Change to monthly payments (PDF)
Change my payment amount (PDF)
Add a child to an existing child rider (PDF)
Add a child protection rider (PDF)
Change from smoker to non-smoker status (PDF)
Change my Healthstyle category (PDF)
Change my death benefit type (PDF)
Change my Dividend Option to Paid-up Additions (PDF)
All other coverage changes not requiring evidence of insurability (PDF)
Other coverage changes for Performax Gold and Performax policies (PDF)
Information on downloading forms
Here’s how to:
- get documents off our site (PDF technology)
- fill them out using Adobe Reader XI or higher or print them out and complete them
- send them back to us
Click on a link to access a form
- If it downloads automatically and opens as a PDF (in Adobe Acrobat Reader DC, Acrobat Pro DC, or Acrobat DC), you can start filling it out right on your computer. When you’re done, under ‘File’ on your screen (upper left corner of the PDF window), click ‘Save as’, give it a name, and save it to your computer. Then, print it off and sign it. Follow the mailing instructions included right on the form to send it back to us.
- If it downloads automatically but isn’t visible, the form may be in your ‘Downloads’ folder. Check for it there, and when you find it, open it, and save it on your computer. Then, print it off and sign it. Follow the mailing instructions included right on the form to send it back to us.
- If it doesn’t download, settings on your internet browser may need adjusting. Instructions for two internet browsers:
Scenario one:
- Click on the three dots in the top right of your browser and click on Settings
- Click on Privacy and security in the left-hand menu
- Click on Site Settings
- Go to Content > Additional content settings > PDF documents
- Enable “Download PDFs” (Do not click on “Open PDFs in Chrome”
Scenario two:
- When you click on a form link, it may download to the bottom left of your computer screen, sit on a download bar across the bottom, but not open.
- In that case, click on the arrow on the download and choose “always open in Adobe Reader” or “System Viewer”.
- Next time you download a form, it will open in Adobe Reader or your system viewer for better functionality.
Scenario one:
- Click on the three dots in the top right of your browser and click on Settings
- Click on Cookies and site permissions, then scroll down and click on PDF documents
- Turn on “Always open PDF files”
Scenario two:
- When you click on a form link, it may download to the bottom left of your computer screen, sit on a download bar across the bottom, but not open.
- In that case, click on the arrow on the download and choose “always open with System Viewer”.
- Next time you download a form, it will open in your system viewer for better functionality.
If applicable, you may need to contact your local IT department to make sure your web browser has been set up properly (note: in some cases your IT department has the Admin rights to allow you to change the settings on your computer.
Also, if when accessing a PDF file, you see a message that asks if you would like to open the document in a browser, you should always click ‘No’.
Tools
-
Find insurance policy information online Access personal life, critical illness, and disability insurance policy information online.
Find insurance policy information
Frequently asked questions
Yes, if you have personal insurance with Manulife, you should be able to access the details online using your Manulife ID.
You can download the critical illness or disability form here (PDF). Please fill it out and mail it to us. Our address is at the top of the form.
We’re sorry if you’re dealing with a death and know this can be a difficult time. Please fill out this form or call us on 1-888-626-8543 if that’s easier. On the call, we’ll need:
- The policy number
- The policyholder’s name and date of birth
- The funeral home name (for life insurance claims)
- The date of death
You can download the critical illness insurance claim form (PDF). For all other claims, call us at 1-888-626-8543.
-
Universal life investment accounts If you have a universal life insurance policy, you can check how the investment portion of your policy is performing.
Find out how are your investments doing -
Sample contracts for insurance products Understanding what you’re buying is the first step to making sure you’re protected.
View sample contracts