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Shareholder services

 

Unclaimed benefits or assets?

Some of our shareholders/policyholders become lost, and have not claimed benefits or assets to which they may be entitled. Manulife is actively looking for these individuals. If you think you may be entitled to unclaimed dividend cheques, dormant share…
 

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Manulife Financial Corporation has stock transfer agents providing shareholder service in Canada, the United States, Hong Kong and the Philippines.

These local agents provide service directly to our shareholders and can help you with:

  • Unclaimed/escheated shares or dividends and lost policyholders entitled to demutualization benefits
  • Online access to your account
  • E-services and e-documents 
  • Share account management
  • Dividends
  • Dividend Reinvestment and Share Purchase plans (Canada and US only)
  • Replacement of lost, stolen or destroyed certificates or share statements
  • Transferring your shares
  • Estate transfers

 

 

Find a stock transfer agent by location

Manulife Financial Corporation’s global stock transfer and dividend disbursing agent is AST Trust Company (Canada) (“AST”).  AST and its global affiliates provide services directly to our Registered and Ownership Statement holders in Canada, the United States, Hong Kong and the Philippines. 

If your MFC shares are held in a brokerage or other ‘street’ account contact your broker for service or information about your account.

Find out more about your local agent, including how to contact them and what services they provide.

 

Contact
AST Trust Company (Canada)
 

Website
https://www.astfinancial.com/ca-en/manulife-login  

 

Phone number
North America (toll free): (800) 783-9495
Rest of world (call collect): (416) 682-3864

 

Email
manulifeinquiries@astfinancial.com

Mail
P.O. Box 700
Station B Montreal, QC
H3B 3K3

Hours of operation
Mon - Fri, 8:30 am - 6:00 pm ET when TSX is open

Contact
American Stock Transfer & Trust Company

Website
https://www.astfinancial.com/manulife-login
 

Phone number
North America and Puerto Rico (toll free): 
(800) 249-7702

Fax
(888) 249-6189

Email
manulifeinquiries@astfinancial.com

Mail
AST
P.O. Box 199036
Brooklyn, NY 11219

Hours of operation
Mon - Fri, 8:30 am - 6:00 pm ET when NYSE is open

Contact
Tricor Investor Services Limited

Website
www.tricorglobal.com

Phone number
(852) 2980 1333

Fax
(852) 2810 8185

 

Email
is-enquiries@hk.tricorglobal or manulifeinquiries@astfinancial.com

Mail
Tricor Investor Services Limited
Level 22, Hopewell Centre
183 Queen's Road East
Hong Kong

Hours of operation
Mon - Fri, 9:00 am - 5:30 pm HKT when HKEX is open

Contact
Rizal Commercial Banking Corporation

Website
www.rcbc.com

Phone number
(632) 5318-8567

Fax
(632) 892–3139

Email
rcbcstocktransfer@rcbc.com

Mail
RCBC Stock Transfer
Ground Floor, West Wing,
GPL (Grepalife) Building,
221 Senator Gil Puyat Avenue,
Makati City, Metro Manila, Philippines

Hours of operation
Mon - Fri, 8:30 am - 5:30 pm PHT when PSE is open

Manulife Financial Corporation has stock transfer agents providing shareholder service in Canada, the United States, Hong Kong and the Philippines.

These local agents provide service directly to our shareholders and can help you with:

  • Unclaimed/escheated shares or dividends and lost policyholders entitled to demutualization benefits
  • Online access to your account
  • E-services and e-documents 
  • Share account management
  • Dividends
  • Dividend Reinvestment and Share Purchase plans (Canada and US only)
  • Replacement of lost, stolen or destroyed certificates or share statements
  • Transferring your shares
  • Estate transfers

 

 

Find a stock transfer agent by location

Manulife Financial Corporation’s global stock transfer and dividend disbursing agent is AST Trust Company (Canada) (“AST”).  AST and its global affiliates provide services directly to our Registered and Ownership Statement holders in Canada, the United States, Hong Kong and the Philippines. 

If your MFC shares are held in a brokerage or other ‘street’ account contact your broker for service or information about your account.

Find out more about your local agent, including how to contact them and what services they provide.

 

Contact
AST Trust Company (Canada)
 

Website
https://www.astfinancial.com/ca-en/manulife-login  

 

Phone number
North America (toll free): (800) 783-9495
Rest of world (call collect): (416) 682-3864

 

Email
manulifeinquiries@astfinancial.com

Mail
P.O. Box 700
Station B Montreal, QC
H3B 3K3

Hours of operation
Mon - Fri, 8:30 am - 6:00 pm ET when TSX is open

Contact
American Stock Transfer & Trust Company

Website
https://www.astfinancial.com/manulife-login
 

Phone number
North America and Puerto Rico (toll free): 
(800) 249-7702

Fax
(888) 249-6189

Email
manulifeinquiries@astfinancial.com

Mail
AST
P.O. Box 199036
Brooklyn, NY 11219

Hours of operation
Mon - Fri, 8:30 am - 6:00 pm ET when NYSE is open

Contact
Tricor Investor Services Limited

Website
www.tricorglobal.com

Phone number
(852) 2980 1333

Fax
(852) 2810 8185

 

Email
is-enquiries@hk.tricorglobal or manulifeinquiries@astfinancial.com

Mail
Tricor Investor Services Limited
Level 22, Hopewell Centre
183 Queen's Road East
Hong Kong

Hours of operation
Mon - Fri, 9:00 am - 5:30 pm HKT when HKEX is open

Contact
Rizal Commercial Banking Corporation

Website
www.rcbc.com

Phone number
(632) 5318-8567

Fax
(632) 892–3139

Email
rcbcstocktransfer@rcbc.com

Mail
RCBC Stock Transfer
Ground Floor, West Wing,
GPL (Grepalife) Building,
221 Senator Gil Puyat Avenue,
Makati City, Metro Manila, Philippines

Hours of operation
Mon - Fri, 8:30 am - 5:30 pm PHT when PSE is open

Common share dividend rates for 2019

Qx
Date declared
Record date
Payable date
Dividend per share
Q2
Aug. 7/19 Aug. 20/19 Sept. 19/19

CDN$

US$  

HK$

PH P

0.25

0.188232

1.476875

9.865225

Q1 May 1/19 May 14/19 Jun 19/19

CDN$

US$  

HK$

PH P

0.25

0.185811

1.458450

9.706975

Dividend information

Direct deposit of dividends

For Registered and Ownership Statement holders
In Canada, the United States and Hong Kong direct deposit of MFC dividends into your bank account can be arranged through our local stock transfer agents.

Find stock transfer agent

Eligible dividend designation

For purposes of the enhanced dividend tax credit rules contained in the Income Tax Act (Canada) and any corresponding provincial and territorial tax legislation, all dividends (and deemed dividends) paid on the Common and Preferred shares of Manulife Financial Corporation to Canadian residents after December 31, 2005, are designated as "eligible dividends". Unless stated otherwise, all dividends (and deemed dividends) paid by MFC hereafter are designated as "eligible dividends" for the purposes of such rules.

Dividend tax receipts

For Registered and Ownership Statement Holders  
For Canadian holders: 

  • Tax receipts for Canadian holders are sent out by our stock transfer agent by the end of February of the next calendar year 

For US Holders:

  • Tax receipts for U.S. residents who receive their dividends in check form are attached to the last dividend payment of the year (sent out in late December).
  • Tax receipts for all other U.S. residents are sent out by our stock transfer agent by the end of January of the next calendar year. 

For holders outside Canada and US:

  • Tax receipts for holders outside Canada and the U.S. are sent out by our stock transfer agent by the end of March of the next calendar year

Dividend reinvestment plans

Manulife offers Dividend Reinvestment and Share Purchase Plans to Canadian and U.S. resident holders. These Plans are convenient and easy to use.  Participants can change or terminate their participation in the Plans at any time.

The Canadian and US plans allow you to:

  • Have your MFC common share dividend automatically reinvested without paying certain fees or brokerage commissions
  • Purchase additional Shares on the dates on which we pay cash dividends on our Shares, also without paying certain fees or brokerage commissions
  • Sell the Shares you hold through the Plan, subject to certain fees and brokerage commissions, and
  • Have easy access to your account through 24/7 online access

Please contact our local stock transfer agent for further details about our dividend reinvestment plans.

Find stock transfer agent

More information about your dividend payments

If you are a Registered or Ownership Statement holder please contact our local stock transfer agents for specific information about your dividends.

If you bought your shares through your stock broker please contact them directly.

Find stock transfer agent

Preferred shares

For more information on issue dates, filings, and maturity dates, please go to our Preferred Shares page.

Frequently asked questions

Can't find what you're looking for? Read on for answers to some of our most asked questions.

Our annual reports and proxy circulars for the last 15 years are available.

Download the digital copy

Receive a printed copy by mail

(Please send an email with your full name, mailing address (including country and postal code) and the year of the report you’re requesting.)

Request a printed copy through one of our local stock transfer agents

We update our website every quarter with the latest dividend rates per share. If you have questions about dividend payments, please contact your stockbroker (if bought through them) or one of our stock transfer agents.

 

Go to dividend rates

We’ve appointed stock transfer agents to provide registrar, transfer agent and shareholder services directly to registered and share ownership statement holders of MFC common shares in Canada, the United States, Hong Kong and the Philippines. If you hold shares in a brokerage account, please contact your stock broker directly.

 

Find your local stock transfer agent

If your Manulife shares are held in a brokerage account, please contact your broker.  If you received Manulife shares from the demutualization of Manulife or John Hancock and are receiving correspondence from our stock transfer agents, please contact your local stock transfer agent.  For all other shareholder inquires please email Manulife shareholder services at shareholder_services@manulife.com.

Manulife common shares were split on a two for one basis by way of stock dividend effective June 2, 2006. 

If you are a registered shareholder or ownership statement holder you may enroll to receive financial statements and annual meeting information electronically with our stock transfer agent AST Trust Company (Canada) at the following link https://ca.astfinancial.com/InvestorServices/edelivery-search?lang=en&issuerName=4658. If you hold your shares in a brokerage account, please contact your stock broker.

If you are a registered shareholder or ownership statement holder resident in Canada, the U.S. or Hong Kong you may enroll to receive your dividends by direct deposit be contacting your local stock transfer agent.

 

Find stock transfer agent

If you are a registered shareholder or ownership statement holder you may register for an account online by contacting your local stock transfer agent.  

 

Find your local stock transfer agent

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