In her role, Ms. Au Yeung is responsible for driving Manulife Hong Kong's operational strategies and leading its core insurance operations such as underwriting, claims, policy administration, office and agency support, high-net-worth operations and customer service functions. She also oversees the Company's efforts to further strengthen its strong service culture, ensuring a relentless pursuit of excellence for both its policyholders and distribution channels. Her other responsibilities include spearheading the Company's operational efficiency through increased adoption of digital tools and continued streamlining of procedures and processes.
Ms. Au Yeung brings over 20 years of solid experience in operations of life and medical insurance companies. As an industry veteran with extensive knowledge of insurance operations, she excels in cultivating change culture and driving future-ready business transformation. Ms. Au Yeung joins Manulife from Prudential Hong Kong Limited, where she most recently headed up the function of customer service, claims, medical network and policy administration. Before Prudential, she had served at a few other multinational insurers overseeing their operations, customer service and relations, as well as relationship management.
This appointment reflects Manulife’s strategic focus on transforming its customer experience by developing more customer-centric services and processes and deploying new digital tools, as well as optimizing support for its growth-focused agency force. Ms. Au Yeung will play a pivotal role in driving the Company's Operations Transformation and Customer Experience agenda.
Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of protection and wealth products and services to individual and corporate customers in Hong Kong and Macau.
Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of June 30, 2021, we had C$1.3 trillion (HK$8.1 trillion) in assets under management and administration, and in the previous 12 months we made C$31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Jacqueline Kam / Sadie Lam
Manulife (International) Limited
Tel: (852) 2202 1284 / 2510 5429