Accessibility at Manulife

Manulife is committed to offering products and services to persons with disabilities, in ways that are consistent with the principles of dignity, independence, integration and equal opportunity. Manulife has a core belief that everyone should be treated with courtesy and respect and made to feel welcome.

This section summarizes what Manulife is doing to provide accessible goods and services to persons with disabilities.

Our vision
Manulife’s vision is to be the most professional financial services organization in the world, providing strong, reliable, trustworthy and forward-thinking solutions for our clients' most significant financial decisions. We believe that providing accessible products and services is a very important part of being a professional financial services company.

Details about accessibility 
If you would like more details about accessibility at Manulife, we would encourage you to view the following information:

Accessible Customer Service
Integrated Accessibility Standards Overview
Integrated Accessibility Standards Policy
Multi-Year Accessibility Plan 

Accessible Formats and Communications Supports
Upon request, we will provide accessible formats or communications supports for persons with disabilities for publicly available information in a timely manner, taking into account the person's accessibility needs due to disability, and at a cost that is no more than the regular cost charged to other persons.  We may consult with the person to determine the suitability of the accessible format or communication support.

Please contact us at accessibility@manulife.com or 1-855-891-8671 to request an alternate format or communications supports.

Feedback or questions
We welcome your feedback about how we provide our products and services to people with disabilities. If you would like to provide comments or if you have questions about accessibility, please contact accessibility@manulife.com or 1-855-891-8671.