Employment offer scams
Manulife/John Hancock is aware that our brand may be used to carry out fraudulent job postings on partner job boards (i.e., Indeed, Glassdoor and LinkedIn). As a company, we take this very seriously. Prospective applicants should know that when applying to a role posted by Manulife/John Hancock, they will be redirected to Workday. Our Talent Acquisition team does not:
- Post roles independent of Workday
- Provide advance payments to applicants – do not cash or deposit a cheque bearing the Manulife/John Hancock brand, it is counterfeit
- Communicate with applicants outside our internal email (@manulife.com or @jhancock.com domain – be aware of email address spoofing) or telephone systems
- Use Google hangouts or other sites
If you unsure about the legitimacy of an employment opportunity with Manulife/John Hancock, please contact our HR Service Centre at 1-877-455-2055. Fraudulent job postings can also be reported to recruitment@manulife.com.
View an example of this employment offer scam
Misuse of brand
From time to time, Manulife/John Hancock, like the brands of other financial institutions, are misappropriated by criminals. High-tech or low-tech, these schemes are widespread and constantly evolving. Phishing is a general term for emails, text messages and websites fabricated by criminals designed to look like a communication that came from well-known and trusted businesses, financial institutions and government agencies in an attempt to collect personal, financial and sensitive information from recipients. This fraudulent activity is also known as social engineering. Variations of the same theme include more, low-tech “advance fee” schemes conducted via email or regular mail, where a victim is induced to pay money to someone in anticipation of something of greater value, or a telemarketing scheme where victims are induced to supply personal or financial information via telephone.
Lottery sweepstakes scam
Manulife/John Hancock do not participate in lottery/sweepstakes contests. This scam involves the receipt of an unsolicited letter or email announcing lottery or sweepstakes winnings and could, if received by regular mail, include a corresponding cheque. The letter and cheque may reflect the name, address and logo of Manulife/John Hancock. You will be asked to deposit the enclosed cheque into your bank account and return a certain amount, via a wire service or bank for example, to cover fees or taxes. Do not deposit the cheque nor correspond with lottery or sweepstakes representatives; the letter and cheque bearing the Manulife/John Hancock brand is counterfeit. Do not click on any links included in electronic communication.
View an example of this lottery sweepstakes scam
Loan/loan consolidation scam
Fraudsters, using the Manulife/John Hancock brand, advertise loans or loan consolidation services on the Internet or in other publications. In order to “qualify” for a loan, unsuspecting victims are asked to provide personal identifying, financial, banking or credit card information via a website or email. A communication will follow approving the loan, but demanding that processing fees be paid upfront before the loan is provided. If a cheque is received, you will be asked to deposit it into your bank account and return a certain amount, via a wire service or bank for example, to cover fees or taxes. Do not deposit the cheque nor correspond with loan services representatives; the letter and cheque bearing the Manulife/John Hancock brand is counterfeit.
View an example of this loan consolidation scam
Cheque/overpayment scam
Fraudsters purchase merchandise from a seller through legitimate websites or online classified ads. Shortly thereafter, the seller receives what purports to be a Manulife/John Hancock cheque in an amount exceeding the cost of the merchandise. Despite the explanation for the overpayment, the buyer is asked to deposit the cheque into their bank account and return the excess amount via a wire service or bank, for example. Do not deposit the cheque nor correspond with purchaser of the merchandise nor correspond with the seller; cheques bearing the Manulife/John Hancock brand are counterfeit.
View an example of this cheque/overpayment scam
Inheritance scam
You receive an unsolicited letter, allegedly from an attorney, banker or even from someone claiming to be a Manulife/John Hancock representative. The letter notes that you are entitled to a large inheritance from a distant relative or wealthy benefactor who has died. You are often the only resource available to help secure the money, the amount of which money can vary, but typically in the millions of dollars. The fraudster notes that the money is difficult to retrieve due to government and bank restrictions or taxes in a particular country. Despite the seemingly elaborate story described in the letter, do not correspond with the sender. Do not provide personal identifying, financial, banking or credit card information. A letter or cheque bearing the Manulife/John Hancock brand is counterfeit.
View an example of this inheritance scam
Romance scam - recognize it and report it!
A romance scam is when a fraudster fakes romantic intention towards a victim, gaining their affection and then using that goodwill to commit fraud. Fraudsters post profiles on dating websites, social media accounts, classified sites or online forums to search for new victims. Communications are exchanged between the fraudster and victim over a period until the fraudster feels they have connected with the victim enough to ask for money to cover medical expenses, rent, car payments etc. Fraudsters prey on the victim's false sense of a relationship to lure them into sending money.