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Fraud Prevention Centre

Educating yourself about fraud is your best protection against it. This resource is intended to help you recognize and how to report anything you think is suspicious. If you believe you’ve received any suspected fraudulent correspondence purporting to be from Manulife or John Hancock, please contact us immediately at investigativeservices@manulife.com or 1-800-737-8500. If you’d like to find out more about how we protect your privacy, please take a look at our Privacy Policy.

While fraud can take many forms, it is generally known as misrepresentation or concealment of a material fact or willful or deliberate act or failure to act with the intention of obtaining an unauthorized benefit. Manulife/John Hancock may learn of a misuse of its brands through a variety of ways. It is important to note that these scams may use a variation of our Company name and logo. If you suspect that the Manulife/John Hancock brand names or logos have been misused, please contact us at investigativeservices@manulife.com or 1-800-737-8500.