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Fraud Prevention Centre

While fraud can take many forms, it is generally known as misrepresentation or concealment of a material fact or willful or deliberate act or failure to act with the intention of obtaining an unauthorized benefit. Manulife/John Hancock may learn of a misuse of its brands involving a variation of our Company name and logo. Educating yourself about fraud is your best protection against it. If you believe you have received any suspected fraudulent correspondence purporting to be from Manulife/John Hancock, please contact us immediately at investigativeservices@manulife.com. Please allow 24 business hours and a company representative will contact you as soon as possible. If you would like to find out more about how we protect your privacy, please take a look at our Privacy PolicyPlease note that we operate as John Hancock in the US and Manulife in other parts of the world.  


 

Be on the lookout for fraudulent documents

A fraudulent product offer (an image can be seen below) referencing Manulife, Manulife Investment Management and The Manufacturers Life Insurance Company is being circulated. It promotes inaccurate GIC rates and portrays false information.

We’re advising clients not to share any personal information and to contact the Canadian Anti-Fraud Centre and local police authorities if they’ve been offered this product.

No employee or authorized agent of Manulife, Manulife Investment Management, the Manufacturers Life Insurance Company, or any related entity is in any way associated with these materials or actions. We are actively monitoring and investigating this situation and taking steps to protect our clients and community. 

These text messages may offer varying amounts of money and prompt recipients to click on a hyperlink to complete the transaction. Manulife/John Hancock does not send text messages offering money.

Please do not engage with these text messages or click on the links in them, this could put you and your device at risk.

Our customers' security is of paramount importance to Manulife/John Hancock, and we are working to combat fraud that targets our customers.

The document features Manulife Investment Management’s logo and branding. Manulife Investment Management does not offer a Fixed Rate Manuplus Bond Plan and this information and document is fraudulent.

Be aware that you cannot rely on information in this fraudulent document. Some characteristics that may indicate an increased risk of  fraud experience  are

  • A great sense of urgency around receiving deposits, applications etc,
  • Guarantees or results that appear too good to be true ,

We are actively monitoring and investigating this situation and are taking steps to protect our clients and community.

If this product is being offered to you please immediately contact your local police authority and your provincial/territorial securities regulator. Do not share any personal information with the individuals in question  For more information about fraud prevention, you can consult the following government agency website:

 https://www.getsmarteraboutmoney.ca/protect-your-money/fraud/protecting-against-fraud/