Skip to main content

Leadership

Roy Gori

President & CEO

Roy Gori was appointed President of Manulife on June 5, 2017 and Chief Executive Officer and member of the Board on October 1, 2017. He is also Chair of the Company’s Executive Leadership Team.

Roy joined Manulife in March 2015 as President and Chief Executive Officer, Manulife Asia. In that role, he was responsible for Manulife Asia operations in China, Hong Kong, Indonesia, Japan, Macau, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam and Cambodia. During his time leading Manulife’s rapidly growing business in the region, Manulife Asia rolled out a new strategy to further accelerate its growth, strengthen its competitive position and reposition its business around its customers. Roy was also the driving force behind a number of key innovations that Manulife brought to market, including the award-winning Manulife MOVE insurance product.

 

Prior to joining Manulife, Roy was Head of Consumer Banking (North Asia and Australia) and Regional Head of Retail Banking (Asia Pacific) at Citigroup. In these roles, he was responsible for the company’s insurance and wealth management businesses and its Asia Pacific Sales and Distribution organization.

 

A native Australian, Roy has worked and lived in Sydney, Singapore, Thailand, and Hong Kong, and is now based in Toronto.

Michael Doughty

President & CEO, Manulife Canada

Michael Doughty is President and CEO of Manulife Canada. A member of Manulife’s Executive Leadership Team, he is responsible for the company’s group benefits, group retirement services, individual wealth, insurance and banking business in Canada.

Prior to his current role, Michael served as interim President & CEO at John Hancock, Manulife’s U.S. Division. Previously as President and General Manager of John Hancock Insurance, he launched the innovative Vitality offering in the U.S. and initiated the transformation of its approach to insurance.

 

Before joining John Hancock in 2012, he was Executive Vice President, Individual Insurance for Manulife’s Canadian division.  He was responsible for Manulife’s life and living benefits products in Canada, as well as the Affinity Markets business, which includes life, health, accident, travel and disability insurance. Prior to that, he was Senior Vice President for Manulife’s Group Savings & Retirement business in Canada and has held several senior marketing positions in both Canadian Division and Corporate Operations since he joined Manulife in 1992.

 

Michael is a member of the Canadian Life and Health Insurance Association Standing Committee on Government Relations and the Standing Committee on Standards and Marketplace Relations. He is also an active supporter in the community and has been a member of several corporate boards of directors, including LL Global, and was a founding member of the Tufts University Nutrition Council.

 

Michael earned a B.A. in History from Queen’s University in Kingston, Ontario.

Steven Finch

Chief Actuary

Steve Finch is Chief Actuary of Manulife, and a member of the Company’s Executive Leadership Team and Global Leadership Team. He oversees the Company’s actuarial function worldwide.

Prior to his current role Mr. Finch was the EVP and CFO of John Hancock for four years. He was responsible for the overall financial management of John Hancock, the US Division of Manulife.  These responsibilities include the financial oversight of the US operating subsidiaries, risk management, capital management, strategic and financial planning, expense management and financial reporting of John Hancock.  Mr. Finch is also responsible for leading, developing and engaging the talent in John Hancock’s Finance and Actuarial functions.

 

Previously Mr. Finch was the EVP and General Manager for John Hancock’s Life insurance business for seven years.  In that role he was responsible for all aspects of the U.S. individual life insurance business including Sales, Distribution, Marketing, Product, Information Technology, New Business and Customer Service Operations and Finance.  In the John Hancock Life business Steve set a vision and strategy for growth and built one of the top Independent distribution organizations in the U.S. life insurance industry.  Steve also developed new revenue opportunities including building the company’s business in the International high net worth Life Insurance market.

 

Mr. Finch, who joined Manulife in 1992, has held various positions in a variety of other business and financial roles.

 

Mr. Finch graduated from Queen’s University with a B.ScH in Statistics and is a Fellow of the Society of Actuaries.

 

Mr. Finch currently serves on the Board of Overseers and the Finance Committee at Boston Children’s Hospital.

Gregory A. Framke

Chief Information Officer

Greg Framke is Manulife’s Chief Information Officer.  As leader of the company’s technology organization worldwide, he is responsible for developing and delivering Manulife’s global technology strategy. Mr. Framke is a member of Manulife’s Executive Leadership Team.

Having worked with large international organizations and fast-growing startups, he has deep expertise in technology and strong global customer-centric experience. Prior to joining Manulife in January 2016, Mr. Framke was the Executive Vice President and Chief Operations Officer at E*Trade where he worked in various senior capacities for 13 years.  At E*Trade, he was most recently responsible for the management of all global technology development and infrastructure, as well as global clearing & business operations.  

 

Before joining  E*Trade, Mr. Framke  held a global role as Chief Operations Officer of Equity Technology at Deutsche Bank, was a Principal in Morgan Stanley’s technology division and began his technology career at IBM’s Wall Street practice.

 

Greg Framke has been recognized as one of InfoWorld’s 25 Most Influential CTOs, as a two-time recipient of CIO Magazine’s Top 100 CIO’s for Innovation and as a ComputerWorld Honors Program Laureate.  He serves on a number of boards for startup companies and as advisor to venture capital firms.  Mr. Framke holds a B.A. in International Affairs from The George Washington University.

James (Jim) D. Gallagher

General Counsel

Jim Gallagher is General Counsel of Manulife overseeing the global law, compliance, internal audit and corporate secretary functions.  He is a member of Manulife’s Executive Leadership Team and Global Leadership Team

Prior to his current role Mr. Gallagher was Executive Vice President, General Counsel and Chief Administrative Officer for the US Division.  He was responsible for John Hancock’s legal and compliance operations.  As Chief Administrative Officer, he was also responsible for other functions including John Hancock’s Government, Public and Community Relations as well as Brand Management and Sponsorship Marketing.

 

Before taking on this role in 2012, he had been Executive Vice President and Global Compliance Chief for Manulife since 2005.  In that role, he managed the legal and compliance staff responsible for an array of compliance requirements facing the company globally.  Previously, Jim served as General Counsel to Manulife USA and was President of John Hancock Investment Trust.

 

Before joining Manulife in Boston in 1994, Jim was Vice President and Associate General Counsel for the Canadian Operations of Prudential Insurance Company of America and also served as Assistant General Counsel with Prudential at its Newark, NJ, headquarters.

 

Jim serves on the Board of Directors of John Hancock’s insurance companies. He is also the Chair of the Board of Trustees for Catholic Charities of Boston, was the founding President of One Fund Boston and serves on the Board of Directors of the Greater Boston Chamber of Commerce.

 

Jim graduated with a B.A in Political Science from St. Michael’s College, University of Toronto and later earned a J.D from Ohio Northern University’s College of Law.

Gretchen H. Garrigues

Chief Marketing Officer

Gretchen Garrigues is Global Chief Marketing Officer for Manulife, responsible for Manulife’s global marketing and communications.  She is a member of Manulife’s Executive Leadership Team and Head of the Global Marketing Leadership Team.

In her role leading the global marketing and communications team, Gretchen focuses on global branding as well as ensuring that marketing strategies and the customer experience support global business growth. Prior to joining Manulife, Gretchen served as First Data’s Global Chief Marketing Officer, and led marketing efforts to deliver on First Data’s 2015 IPO as well as being responsible for strengthening First Data’s brand, growing demand for its products and supporting its sales organization with digital tools to drive revenue.

 

Gretchen has a deep financial services background and leadership skills developed over a long career with GE Capital. Joining GE Capital in 1997 in the firm’s Paris office, her tenure at GE spanned sixteen years during which she held marketing leadership positions of increasing responsibility across a wide array of financial products and services delivering financial impact through a data driven approach to marketing.

 

Gretchen excels at driving innovation and growth through branding & communications, digital/social media, data analytics & insights, sales force optimization and improving the customer experience.

Prior to joining GE Capital, Gretchen served as a Foreign Trade Officer for the U.S. & Foreign Commercial Service based in Paris.

 

She is a graduate of the University of Virginia and the Institut d’Etudes Politiques de Paris and holds an MBA from the University of Wisconsin-Madison.

Marianne Harrison

President & CEO, John Hancock

Marianne Harrison is President and Chief Executive Officer of John Hancock, the U.S. division of Toronto-based Manulife Financial Corporation. She also is a member of Manulife’s Executive Leadership Team.

Ms. Harrison, who is based in Boston, directs all aspects of John Hancock’s operations. One of the largest life insurers and fastest growing asset managers in the United States, John Hancock supports approximately 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. As of December 31, 2017, John Hancock’s assets under management and administration were $480.1 billion.

 

Before taking on her current role in 2017, Ms. Harrison served as President and Chief Executive Officer of Manulife Canada, Manulife’s Canadian Division. Prior to assuming this role in 2013, she held several leadership positions across the company, including President and General Manager for John Hancock Long-Term Care Insurance, and Executive Vice President and Controller for Manulife. Before joining Manulife, Marianne had been Chief Financial Officer of Wealth Management at TD Bank Group after holding various positions there; before that she worked for PwC.

 

Ms. Harrison serves as President and Chairman of the boards for John Hancock’s insurance companies, including John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York.

 

She is also a member of the Massachusetts Competitive Partnership, a public policy group comprised of chief executive officers of some of the commonwealth’s largest businesses. The Partnership’s goals are to promote job growth and competitiveness throughout the Commonwealth. She also serves on the boards of directors for the American Council of Life Insurers (ACLI) and for Communitech, an industry-led innovation center that fosters technology companies in Canada. 

 

Ms. Harrison graduated from the University of Western Ontario with a B.A. in English and earned a Diploma in Accounting from Wilfrid Laurier University. She is a Chartered Accountant and in 2016 was elected a Fellow of the Profession, the highest designation for professional achievement conferred by the Chartered Professional Accountants of Ontario. 

Scott S. Hartz

Head, General Account Investments

Scott Hartz is Executive Vice President of General Account Investments for Manulife. He oversees all U.S., Canadian and Asian general account investments, with total assets of nearly C$345 billion*. Mr. Hartz is also the Chief Investment Officer for John Hancock Life Insurance Company, a wholly owned subsidiary of Manulife.

Manulife’s portfolio is composed of roughly 85% fixed income investments and 15% non-fixed income investments. A hallmark of the investment group which Mr. Hartz leads is its expertise in private asset classes. Within fixed income, the group underwrites and originates private placement debt and commercial and agricultural mortgages. Within non-fixed income, the group originates and manages commercial real estate, timber, agriculture, infrastructure, oil & gas, private equity, and mezzanine investments.

 

Before taking on his current role, Mr. Hartz oversaw all U.S. balance sheet investments for Manulife, a position he assumed in 2007. He was Senior Vice President and head of the Bond & Corporate Finance Group, overseeing all U.S. bond assets from 2004 to 2007.

 

Before Manulife acquired John Hancock in 2004, he had been lead portfolio manager for John Hancock’s general account since 1998. Mr. Hartz, who began his career with John Hancock in 1983, joined the Portfolio Management Group in 1990 with responsibilities including managing the derivatives book.

 

Mr. Hartz joined John Hancock in the retail life marketing support group as a rotation on the actuarial program. He joined the Investment Strategy Group in 1985 and was the asset/liability manager for the Retail Life Segments. He helped develop the Company’s use of financial futures for its hedging strategies, including managing and trading the futures’ book.

 

Mr. Hartz graduated from Colby College with a B.A. in Physics and Economics. He is a Chartered Financial Analyst (CFA) and a Fellow of the Society of Actuaries (FSA).

 

Mr. Hartz currently serves on the Board of Directors of Harvard Pilgrim Health Care.

 

*as at June 30, 2018, Canadian dollars

Rahim Hirji

Chief Risk Officer

Rahim Hirji is a member of the Executive Leadership Team and Global Leadership Team and is responsible for the Company’s Enterprise Risk Management framework, including the independent oversight of risks across the organization.

Prior to his appointment in 2011 as Chief Risk Officer, Mr. Hirji was the Chief Financial Officer for the Canadian Division and previously headed Manulife’s Global Asset Liability Management Operations. He has also held various financial and actuarial roles in various operating divisions.

 

Mr. Hirji holds a Bachelor of Mathematics from University of Waterloo, is a Fellow of the Canadian Institute of Actuaries, the Society of Actuaries, and a Member of the American Academy of Actuaries.

Naveed Irshad

Head of North American Legacy Business

Naveed Irshad is Head of North American Legacy Business at Manulife. In this role, he has direct responsibility for Manulife’s closed legacy businesses in North America, including legacy annuity business, long-term care insurance and select long-duration, guaranteed insurance products. He is a member of Manulife’s Executive Leadership Team.

Mr. Irshad has over 20 years of industry experience and has a deep understanding of the global life insurance industry. Rejoining Manulife in 2014, Naveed was appointed as President & CEO, Manulife Singapore where he was responsible for the overall development of Manulife's business operations in Singapore. This included key business segments - protection, retirement solutions, high net worth and wealth management – across a multi-channel distribution platform.

 

Prior to this role, he spent three years in a key leadership position at a major global reinsurance company with a focus on business and product development globally.

Having initially joined Manulife in 1995, Naveed held a variety of business roles in Toronto and Boston. Just prior to leaving Manulife in 2011, he was the Senior Vice President, Product and Insurance Risk Management, responsible for new product and insurance risk, globally.

 

Naveed holds a B.Sc. in Actuarial Math from Concordia University. He is a Fellow of the Society of Actuaries (FSA) and of the Canadian Institute of Actuaries (FCIA), and is a Member of the American Academy of Actuaries (MAAA). He serves as Deputy President, Life Insurance Association of Singapore; on the Executive Committee, Canadian Chamber of Commerce in Singapore; is a Board Member, Wilson Global Initiative (promoting literacy); and is a Strategic Advisor at Seedly (fintech startup).

Pamela O. Kimmet

Chief Human Resources Officer

Pam Kimmet is the Chief Human Resources Officer for Manulife and is a member of Manulife’s Executive Leadership Team.

 

In her role as Chief Human Resources Officer, Pam is responsible for overseeing the Company’s Human Resources function and providing leadership to the people and culture elements of the Company’s transformation.  

Prior to joining Manulife as CHRO, Pam served as the Chief Human Resources Officer at Cardinal Health, Inc., a global health care services and products company.  Pam previously led the HR functions at Coca-Cola Enterprises, The Bear Stearns Companies, Inc. and Lucent Technologies.  Pam Citigroup, Inc.  Pam also held a range of strategic HR roles at Citigroup and General Motors.  She served as a member of Manulife’s Board of Directors from March 2016 to September 4, 2018.

 

Pam serves as Chair of the HR Policy Association, and she was also the past Chair of the Association’s Center for Executive Compensation. Additionally, she serves on the boards for the Center for Advanced Human Resources Studies at Cornell University, and the Center for Executive Succession at the University of South Carolina. In 2009, Pam was named a Fellow in the National Academy of Human Resources.  Pam is a member of the Board of Directors of Perspecta, Inc., a leading information systems and mission services provider to the U.S. Government.  She holds an MBA from Michigan State University and a Bachelor of Science in Industrial and Labor Relations from Cornell University.  

Stephani E. Kingsmill

Senior Advisor to the CEO

Stephani Kingsmill is Senior Advisor to the CEO, responsible for partnering with Division and Function heads to champion and advise on select enterprise initiatives, with particular emphasis on strategy execution, senior executive succession and executive team effectiveness. In addition, she also assists the CEO in optimizing and deepening Manulife’s connections with customers, employees and shareholders. Stephani is a member of Manulife’s Executive Leadership Team.

Prior to her current role, Stephani was Executive Vice President, Human Resources for Manulife, responsible for the Company’s global human resources organization. In addition to focusing on attracting, engaging, developing and retaining the best talent, Stephani has worked to establish leadership as a professional discipline and develop a global HR organization. She has been a key sponsor of WorkSmart, which integrates workplace flexibility, design and technology.

 

Having first joined Manulife in 1988, Stephani has held a variety of progressively senior roles, including General Manager, Real Estate, where she was responsible for our multibillion-dollar investment portfolio of real estate across Canada, the U.S. and Asia. In addition, she has experience in the Company’s core financial services business lines, with marketing and product development positions in U.S. and Canadian Divisions, Manulife Asset Management, and Group Functions. Stephani has been recognized three times as one of the 100 most influential women in Canada by the Women’s Executive Network.

Stephani holds a Bachelor of Commerce degree from Queen’s University.

Paul R. Lorentz

Head, Global Wealth and Asset Management

Paul Lorentz is Head, Global Wealth and Asset Management at Manulife. In this role, he has direct oversight over our wealth and asset management business, including our retirement, retail and asset management solutions offered worldwide. Paul is accountable for creating stronger global alignment by bringing these areas together into one single global organization, and is a member of Manulife’s Executive Leadership Team.

Prior to this role, Paul served as General Manager of Individual Wealth and Insurance for the Canadian Division, overseeing Manulife Investments, Manulife Securities, Manulife Private Wealth, and Manulife Insurance. In this role, he was responsible for delivering industry leading advice, investment, and insurance solutions to Canadians. Paul joined Manulife in 1993 and has held a variety of roles of increasing responsibility throughout our Canadian operations.

 

Paul graduated from the University of Waterloo with a B. Mathematics, is a Fellow of the Canadian Institute of Actuaries and is a graduate of the Queen’s Leadership Program.

Linda Mantia

Chief Operating Officer

Linda Mantia is Chief Operating Officer for Manulife and is a member of Manulife’s Executive Leadership Team.

In her role as Chief Operating Officer she is responsible for globally leading Corporate Strategy and Corporate Development, Analytics, Technology, Marketing, Innovation, Human Resources, Regulatory and Public Affairs, Global Resourcing and Procurement, and the Global Program Office.

 

Her goal is to ensure all activities within the COO team are aligned to enable the strategies of Manulife working collaboratively with the business units to accelerate execution, innovate and achieve strong results.

 

Prior to Manulife, Linda was the Executive Vice President of Digital, Payments and Cards at Royal Bank of Canada (RBC). At RBC, she held a number of increasingly senior positions since joining in 2003, including the COO of Global Private Banking, based in the U.K.

 

Earlier in her career Linda worked internationally as a management consultant at McKinsey & Co. and as a corporate securities lawyer at Davies, Ward, Phillips & Vineberg LLP.

 

Linda has been celebrated as one of Canada’s Top 100 Most Powerful Women, by the Women’s Executive Network in 2013 and also in 2014 recognized as a trendsetter and trailblazer.  In addition, Linda was named one of Payments Source’s Most Influential Women in Payments in 2014.

 

She holds a Law Degree from Queen’s Law School in Kingston, Ontario and resides in Toronto, Ontario.

Warren A. Thomson, FCPA

Chief Investment Officer, Manulife
Chairman Global Wealth & Asset Management

Warren Thomson, FCPA is the Chief Investment Officer of Manulife and Chairman Global Wealth and Asset Management. He is a member of Manulife's Executive Leadership Team.

He is responsible for Manulife's world-wide investment and wealth management operations which manage and administer assets of over $1 trillion* on behalf of the company's general fund and clients. Assets under management and administration include fixed income and equity securities and alternative assets such as real estate, timberland, agricultural land and oil and gas properties. Manulife’s wealth and asset management businesses include retirement, retail, and asset management solutions offered worldwide. The general fund sources and manages on-balance sheet assets for Manulife.

 

Prior to becoming Chief Investment Officer in 2009, Mr. Thomson was responsible for managing Manulife Asset Management. In addition to being responsible for Manulife Asset Management’s fixed income and equity security management subsidiaries, he also had oversight of Manulife Real Estate, Hancock Timber Resource Group, Hancock Agricultural Investment Group, and NAL Resources.

 

Previously, Mr. Thomson was responsible for overseeing the management of all U.S. fixed income portfolios, including public bonds, private debt and mortgages for John Hancock.

Mr. Thomson rejoined Manulife as Senior Vice President, Investments in 2001 after working in the investment banking business focusing on infrastructure financings and international assets. He previously worked for Manulife between 1987 and 1994 as Taxation Vice President. Mr. Thomson started his career in public accounting.

 

He holds a Bachelor of Arts degree from the University of Toronto and is a Fellow of the Chartered Professional Accountants of Ontario.

*as at December 31, 2017, Canadian dollars

Anil Wadhwani

President & CEO, Manulife Asia

Anil is President and Chief Executive Officer of Manulife Asia. He is responsible for the overall management of Manulife Asia operations in China, Hong Kong, Indonesia, Japan, Macau, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam and Cambodia. Anil is a member of Manulife’s Executive Leadership Team.

Mr. Wadhwani is a global financial services leader who has spent a highly successful 25-year career with Citi.  His roles at Citi included Global Head of Operations for Consumer Banking, Head of Consumer and Commercial Banking for Europe, Middle East & Africa, Asia Pacific Regional Head of Cards and Personal Loans, and CEO of Citibank Singapore Limited. He also led in various roles of strategic importance across Cards and Retail businesses during his tenure with Citibank in India.

 

Anil holds a Bachelor of Commerce and Masters in Management Studies from Mumbai University. He has lived and worked in New York, London, Singapore and is now based in Hong Kong.

Philip J. Witherington

Chief Financial Officer

Phil Witherington is Chief Financial Officer at Manulife. Prior to this appointment, he was the Interim President & Chief Executive Officer Manulife Asia, where he was responsible for Manulife Asia operations in China, Hong Kong, Indonesia, Japan, Macau, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam and Cambodia. Phil is a member of Manulife’s Executive Committee.

Previously, Phil was Chief Financial Officer, Manulife Asia, leading transformational change within the finance function in Asia and providing strong financial leadership to business decisions by influencing divisional strategy and business unit profitability, as well as leading financial due diligence of all merger and acquisition opportunities.

 

Phil joined Manulife in 2014 and has 20 years of experience in insurance and financial services, in both developed and emerging markets within Asia. Prior to joining Manulife, Phil led finance in Asia Pacific for the Retail Banking and Wealth Management business at HSBC and earlier served as the Deputy Regional Chief Financial Officer for its Asian insurance businesses. Previously, Phil was Vice President Finance at AIA, based in Hong Kong. He also spent a decade with KPMG, based in London and Hong Kong, specializing in financial services audit and advisory services, with a particular focus on life insurance clients.

 

Phil holds an Executive MBA jointly awarded by the University of Edinburgh Management School (United Kingdom) and the École Nationale des Ponts et Chaussées (Paris, France). He is also a Fellow of the Institute of Chartered Accountants in England & Wales (FCA) and the Hong Kong Institute of Certified Public Accountants (FCPA).