Alyza Keshavjee
The customer hero
Alyza has a lot of reasons to come to work each day - 26 million, in fact. She spends her days helping Manulife get a deeper understanding of our customers so we can genuinely make decisions easier - and lives better.
View Alyza's transcript here (PDF)
Ryan Fox
The digital supercharger
Ryan is revolutionizing the way we use technology. He's helping us create more digital solutions faster - and offer easy, personalized experiences to our customers, building on a single platform that can be used by Manulife developers anywhere in the world.
View Ryan's transcript here (PDF)
John Paul Chua
The entertainer
JP creates experiences that engage employees and make Manulife Philippines a fun place to work. But that's just his day job. As one of the MBPS Divas, he entertains employees with comedy and dance - and he's involved with PROUD, our LGBT+ employee group.
View John Paul's transcript here (PDF)
Ji-Ye Hwang
The problem solver
Ji-Ye heads up the team that's finding innovative ways to put our customers first. Her team listens to feedback, shares successes and solves problems, and is building a culture of true customer obsession.
View Ji-Ye's transcript here (PDF)
Taheera Steele
The customer ally
For Taheera, each customer is much more than just a number. They're people, just like her mom or her grandmother, and she treats each one with empathy, humour and respect.
View Taheera's transcript here (PDF)
Neeta Goplani
The innovator
Instead of coming up with products and then selling them to customers, Neeta's focus is on really understanding how people think and what they need, so we can deliver products that truly solve their problems.
View Neeta's transcript here (PDF)
Charlie Philbrook
The agile educator
Charlie Philbrook is showing teams how to work agile - a smarter way of working that's based on direct customer feedback, quick decisions, and the ability to adapt on the fly.
View Charlie's transcript here (PDF)
Cheryl Rampersaud
The volunteer
Every year, Manulife recognizes employees who make a difference by helping people in their local communities. Cheryl is a volunteer who helps young offenders find a path to a better future.
View Cheryl's transcript here (PDF)
Cindy Shirley
The underwriting innovator
When you apply for insurance, you don't want to wait weeks to see if you're approved. Cindy and her team are taking the lead on using artificial intelligence to simplify underwriting - and get more applications approved faster.
View Cindy's transcript here (PDF)
Ji-Ye Hwang
The problem solver
Ji-Ye heads up the team that's finding innovative ways to put our customers first. Her team listens to feedback, shares successes and solves problems, and is building a culture of true customer obsession.
View Ji-Ye's transcript here (PDF)
Paul van Reede
The game changer
No one is more obsessed about customers than Paul. With Manulife Vitality, he and his team are listening to what customers want, encouraging healthy choices - and changing lives for the better.
View Paul's transcript here (PDF)
Sandeep Tatla
The diversity champion
Each one of us wants to be valued and understood, and Sandeep is helping Manulife be a place that does just that: she's making diversity and inclusion part of our DNA. By embracing difference, she's fostering employee engagement and getting a genuine understanding of our customers.
View Sandeep's transcript here (PDF)
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