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At Manulife, we’re fostering a working environment where all our colleagues feel accepted, valued and included. We believe that strength lies in embracing our differences and that diversity plays a key role in driving innovation and growth within our company.


“We’re committed to creating environments where every individual feels comfortable being their true and authentic selves. This is a top priority. Increased diversity is not only the right thing to do, it will also contribute to the resilience of our franchise by boosting innovation and giving us an edge over our competition.”

–Roy Gori, President & CEO, Manulife

Driving strategic change

Our global diversity, equity and inclusion (DEI) aspiration is to cultivate a diverse and inclusive workplace, in which all colleagues are inspired to bring their authentic and whole selves to work, enabling them to thrive personally and professionally to best serve our customers, business partners and communities.


/ Diversity is all the different ways we are human. Equity is the fair treatment, access, opportunity, and advancement for us all, regardless of our differences. And, when we belong and thrive for all the ways that we are different, that is Inclusion. /

Leading by example – Investing $3.5 million over two years

At Manulife, diversity, equity and inclusion is not simply an initiative owned by HR, but a responsibility that is leader- driven. Our dedicated global DEI team, led by our Global Chief Diversity Officer, supports our business in achieving their DEI goals.


Leadership accountability for DEI is driven in the following ways:

  • A Global Executive DEI Council chaired by our CEO. D&I Council members meet as a group quarterly and act as champions for DEI on an ongoing basis
  • Local segment and function DEI Plans developed by each member of the Executive Leadership Team (ELT) which are reported and tracked by the CEO and DEI Council
  • DEI Accountability in all People Leader Performance Goals
  • Leadership and business accountability for diversity through leader DEI dashboards and ELT scorecard, which are reviewed quarterly by our CEO and ELT
  • Questions to provide insights on DEI in our annual colleague engagement survey 

DEI Four Strategic Pillars:

Our Workforce

Diversity at all levels in the organisation that is reflective of the communities we serve

Our Workplace

Employees thrive because they belong and can bring their authentic selves to work

Our Business

Stronger business opportunities when we incorporate DEI in the development and delivery of products and services

Our Community

Strong partnerships and DEI support in the external communities in which we live, work, and serve


Manulife's Diversity, Equity and Inclusion disclosure
is included in our annual Sustainability Report.

Manulife and John Hancock are investing more than $3.5 million over the next two years to promote diversity, equity and inclusion in the workplace and the communities we serve. The goals of these focused investments are three-fold: to increase the representation of diverse talent at all levels in the organization; create greater inclusion across the company through enhanced training; and to support organizations helping Black, Indigenous and People of Colour (BIPOC) communities.


This comprehensive program covers three areas of focus:

  1. Building representation of BIPOC professionals through graduate programs, focused leadership recruitment efforts and accelerated mid-career development.
  2. Programs designed to educate and train all colleagues that go beyond our mandatory unconscious bias training. This will encompass regular listening forums to foster conversations that will enable building a greater understanding of inclusion and connection across our global team, allyship training and targeted training for all managers on leading inclusively.
  3. Supporting communities through donations and volunteerism focused on financial education and career mentorship.


Gender target 

North America
BIPOC target

North America
BIPOC New Grad Hire target

Supplier Diversity

We support businesses owned by women, members of minorities, and persons who identify as LGBTQ, veterans, persons with disabilities, and Indigenous Peoples who are part of our efforts to reflect the diversity of the communities in which we operate.

We have a dedicated supplier diversity webpage and encourage diverse suppliers to pursue opportunities with us.

Global Executive DEI Council (GDEIC)

Our global DEI strategy is spearheaded by our Chief Diversity Officer, and our Global Executive DEI Council guides, supports, and facilitates its implementation. Chaired by our CEO, the Council is made up of executives, with global representation, who are passionate about moving our DEI agenda forward. They work closely with their executive leader to develop and implement annual DEI plans with specific targets set for their function.

Roy Gori

CEO, Toronto

Pam Kimmet

Chief Human Resources Officer, Toronto

Michelle Taylor-Jones

Chief Diversity, Equity and Inclusion Officer, Boston

Angela Ng

AVP & Senior Counsel  

Calvin Chiu

Head of Asia Retirement

Cynthia Innes

AVP Global Marketing Strategy

Eileen Cloherty

VP Finance

Iris Ho

AVP Actuarial Projects/Cost Fit

Lora Ricco

AVP & Regional Director
GA Investments

Gaurav Hans Saini

Head of Procurement
Global Operations

Mamta Sethi

VP Global Technology Strategy

Jeanine Kwong

Global Head of Investment Risk Oversight

Nina Desai

AVP National Account Management
Canada Segment

Sören Seitz

Deputy Global Compliance Chief, Hong Kong
Asia Segment

Tony Teta

US Head of Inforce Management
US Segment 

Role of Global Executive DEI Council

  1. Strategic Direction and Insight
  2. DEI Accountability
  3. Champions of DEI Internally 
  4. Champions of DEI Externally

Colleague Resource Groups

At Manulife, we recognize the great value that our resources groups add to our Company’s efforts to create a culture that recognizes diversity and embraces inclusion. They not only support local colleague engagement but are also proponents and champions of our larger diversity and inclusion initiatives, providing multiple opportunities for personal and professional development, while driving diversity of thought and advocating for change. Globally, Manulife has 13 ERGs with 31 chapters and over 11,000 members.

Awards & Recognition

Our awards

We are proud of the accomplishments and recognitions received by our business segments, our employees and our company overall. Read on to see some of our recent achievements and honours. 


Manulife named to 2022 Dow Jones Sustainability Index

Manulife has once again been named to the Dow Jones Sustainability Index (DJSI) North America and was one of only [seven] insurers across North America to be included in the index, recognizing the organization's continued and strengthening commitment to sustainability performance. Manulife was placed in the 89th percentile of its industry group with its score benefiting from sustainability progress including ongoing improvements to its environmental, social, and governance (ESG) practices and disclosures.

December 13, 2022

Canada’s Most Admired Corporate Cultures


Waterstone Human Capital has named Manulife as one of Canada’s Most Admired Corporate Cultures™ of 2021-2022. This national program annually recognizes best-in-class Canadian organizations for having cultures that have helped them enhance performance and sustain a competitive advantage. And we are now in Canada’s Most Admired Corporate Cultures™ Hall of Fame.

November 24, 2022

We’ve been recognized as one of Canada’s Top 100 Employers!


We already know Manulife is a great place to work and so does Mediacorp Canada Inc. They’re the organization that puts out Canada’s Top 100 Employers list each year – and we’re on it for 2023! This national competition determines who leads their industries in offering exceptional workplaces. Employers are evaluated using criteria that includes work atmosphere, benefits, development, performance management, communications, and community involvement.

November 18, 2022

Manulife recognized as one of the World’s Best Employers


For the third year in a row, Forbes has recognized Manulife as one of the World’s Best Employers. Forbes developed its list based on a survey of 150,000 employees in 58 countries working full or part time. In partnership with Statista, Forbes collected direct recommendations from our employees and employees at other companies as well as indirect recommendations from workers across industries.

October 12, 2022

Manulife recognized by the Hong Kong Institute of Human Resources Management (HKIMRM)

Manulife received three awards form HKIMRK: Merit Award for Talent Management; Excellent Award for Diversity and Inclusion; Grand Award of the Year. Overall, these awards recognise the excellence of a service provider in providing its client with a talent attraction strategy; supports diversity and inclusion initiatives; and is seen as the most outstanding example of best practice in action, inspiring Hong Kong HR practitioners with new ideas to help them excel in their profession.

September 8, 2022

Manulife Wins at the 2022 PR Awards Asia

Our team in Asia has been recognized for ‘Best of Diversity, Equity & Inclusion’ and being named ‘Best Place to Work in Asia-Pacific 2022.’ The PR Awards Asia, brought by PRWeek, are an opportunity for brands to shine the spotlight on their work and celebrate achievements with the leading communicators and agencies in Asia-Pacific.

September 6, 2022


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Brandon Hall Group – HCM Excellence Awards: Won Gold in 2022 for Best Advance in Corporate Culture Transformation

Our winning team was voted as one of the best at improving corporate culture by offering more career opportunities, increasing team collaboration, and achieving high colleague engagement. The Brandon Hall Group Excellence Awards attract entrants from leading corporations around the world and recognize organizations for exceptional workplace strategies and programs.

August 17, 2022

Manulife Vietnam named one of the ‘Best Companies to Work for in Asia 2022


Manulife Vietnam has been recognised as one of the ‘Best Companies To Work For In Asia 2022’, honoured for a fourth straight year as part of the esteemed HR Asia Awards. Celebrating companies from across the region, the awards from HR Asia Magazine shine a light on organizations with best-in-class HR practices, high levels of employee engagement and market-leading workplace cultures.

August 16, 2022

Manulife Named to Canada’s Best 50 Corporate Citizens Ranking by Corporate Knights


For the second year in a row, Manulife was ranked among Corporate Knights’ 2022 Best 50 Corporate Citizens which represents the rising standard and ambition for corporate sustainability leadership in Canada. Manulife was selected from a pool of 332 Canadian companies with revenues of at least $1 billion. Each company was evaluated on a set of up to 24 key performance indicators covering resource management, employee management, financial management, clean revenue and clean investment and supplier performance – relative to their industry peers and using publicly available information.

June 29, 2022

Manulife Won Canada's Best Diversity Employers 2022

Manulife was awarded as one of Canada’s Best Diversity Employer’s 2022 by Mediacorp Canada Inc. In its 15th year, the competition recognizes the nation's leaders in creating inclusive workplaces for colleagues from five diverse groups: women; members of visible minorities; persons with disabilities; Indigenous peoples; and lesbian, gay, bisexual, and transgender/transsexual (LGBT) peoples.

March 8, 2022

John Hancock Named a Best Place to Work for LGBTQ Equality in HRC's Corporate Equality Index

John Hancock scored 100% on HRC's 2022 Corporate Equality Index for the 7th year in a row. Employers earning top ratings took concrete steps to ensure greater equity for LGBTQ workers and their families in the form of comprehensive policies, benefits, and practices.

January 27, 2022

Manulife Included in Bloomberg’s Gender-Equality Index

Manulife has been named to Bloomberg's 2022 Gender-Equality Index for the fourth consecutive year. The Bloomberg Gender-Equality Index (GEI) tracks the performance of public companies committed to disclosing their efforts to support gender equality through policy development, representation, and transparency. It also highlights practices and policies – including flexible work arrangements – that can create competitive advantages for companies like the leading international financial services group.

January 27, 2022

Manulife was selected as one of Canada’s Top Employers for Young People

Manulife has been recognized as one of Canada’s Top Employers for Young People in 2022. We provide an enriching experience for younger colleagues with our student and new graduate programs, employee resource groups, mentorship and training programs, and support for long-term career advancement.

January 17, 2022


Download Manulife's 2021 Annual Report

Take a look at what we accomplished this year

Download Manulife's 2021 Annual Report

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