Celent is a global research and advisory firm for the financial services industry. Their annual Model Insurer Awards recognize the best practices of technology usage in different areas critical to success in insurance. Nominations are submitted by insurance carriers and undergo a rigorous evaluation process by Celent analysts based on three core criteria: demonstrable business benefits of live initiatives; the degree of innovation relative to the industry; and the technology or implementation excellence.
“We are honored to receive this significant recognition from Celent,” said Brooks Tingle, president and CEO of John Hancock Insurance. “At John Hancock, our customers are at the center of everything we do. We’re committed to making their decisions easier and lives better, and that starts with a positive, engaging end-to-end customer experience. We’re continuously looking for new ways to make that ambition a reality and look forward to building on the digital advancements we’ve made thus far to benefit our entire insurance business and enhance our broker relationships.”
Determined to make life insurance more accessible and easier to purchase for those who lack protection or are under-insured, John Hancock used customer research and feedback to identify common pain points and customer needs. To that end, the company ventured to reimagine the end-to-end experience and built a complete digital ecosystem that streamlined the purchasing journey with instant decision, instant policy issuance and payment modernization, including the ease and ability to purchase a policy from a mobile phone.
“The Model Insurer Awards recognize how insurers are using technology to change the face of the industry,” said Nicolas Michellod, Senior Analyst at Celent. “John Hancock should serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall.”
Celebrating its 13th year recognizing outstanding work in the broader insurance industry, Celent received over 90 global nominations in five different categories, including twenty-five in the Digital and Omni-Channel category. Past U.S. winners in this category include Acuity Insurance, Chubb, Pinnacol Assurance – Cake, Lincoln Financial Group and New York Life.
To learn more about John Hancock’s life insurance offerings visit www.JohnHancockInsurance.com.
About John Hancock and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operat