Our story

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. Manulife trades as MFC on the TSX, NYSE and PSE, and under '945' on the SEHK.

$1.1T

Assets under management and administration over $1.1 trillion (US $849 billion) as of June 30, 2018.

26M

More than 35,000 employees serving 26 million customers worldwide.

$27.6B

Over $27.6 billion paid to customers in benefits and claims in 12 months.

Our Mission and areas of focus

We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. Our five Strategic Priorities define our focus, and our strong track record as a trusted financial services provider has set us up for a successful future.

To achieve our Mission, we set out our five key areas of focus, narrowing our priorities to those that will strongly position us to transform Manulife into a digital, customer-centric market leader, creating significant value for our customers, employees, and shareholders:

  • Portfolio optimization
    We are optimizing our portfolio to ensure we're putting our capital to best use.
  • Expense efficiency
    We are aggressively managing costs to be competitive and create value.
  • Accelerate growth
    We are accelerating growth in our highest-potential businesses.
  • Digital customer leader
    We are putting our customers first and leveraging technology to deliver on this promise.
  • High-performing team
    We are building a high-performing team and culture.

Values

Our Values are the guideposts that will help us achieve our bold Mission. They define who we are and how we work together: we are a digital, customer-centric market leader that's leading the change customers demand.

  • Obsess about customers

    We predict their needs and do everything in our power to satisfy them.

  • Do the right thing

    We act with integrity and do what we say.

  • Think big

    Anything is possible. We can always find a better way.

  • Get it done together

    We're surrounded by an amazing team. We can do it better by working together.

  • Own it

    We feel empowered to make decisions and take action to deliver our Mission.

  • Share your humanity

    We build a supportive, diverse and thriving workplace.