May 7, 2021
TORONTO – Manulife today released its 2020 Sustainability Report and Public Accountability Statement. The report highlights Manulife and John Hancock's environmental, social and governance (ESG) performance in 2020.
"Our mission, Decisions made easier. Lives made better, acts as a guide for everything we do. It inspires our global team to build a business that benefits all stakeholders and has a positive social and environmental impact," said Roy Gori, President & Chief Executive Officer, Manulife. "Alongside our values, our mission drove our decision-making throughout one of the most challenging periods many of us have ever faced. COVID-19 has brought heartbreak and loss to people around the world. At the same time, it has reminded us of the power of community and the importance of preparing for the future."
Some highlights from our 2020 Sustainabiility Report*:
Further details on our ESG performance are available in Manulife's 2020 Sustainability Report and Public Accountability Statement, which includes the Manulife Bank Public Accountability Report available at
*All figures are as at December 31, 2020
Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.