Careers

Our actuarial professionals play a key role in building and maintaining our success through product development and business valuation. We foster an environment that allows actuarial talent to become outstanding business leaders and achieve their career goals. There are extensive opportunities to progress into diverse roles offering continuous development and professional growth.

Our advanced analytics professionals use predictive modelling and machine learning on large volumes of data to drive value. With operations in Canada, U.S. and Asia, we are continually looking to grow and develop our teams.

Our goal is to put the customer at the center of everything we do and there’s no better area to do that than customer service. If helping people is your passion, we want you to be the first point of contact our customers have with us. Our customer service teams excel at listening and offering solutions, and treating every customer with courtesy, dignity, and respect.

Finance professionals play an integral role in our success. Whether your expertise is in audit, tax, derivatives, financial analysis or another aspect of finance, the diversity of our products and businesses provides you with a broad scope of opportunities.

HR plays a key role in our company. Providing strategic consulting services to each of our divisions by understanding their business objectives, defining the impact of these objectives to our people, and implementing effective solutions, HR helps us deliver on our strategic goals.

Our HR team is a global team, designed to deliver programs and solutions that are developed globally and implemented locally. Typical roles include the business partner and consultant role, compensation, communications, reporting, talent management, learning and development and strategic initiatives.

Global information technology maps the future of our business through technology, with the overall objective of using technology effectively and efficiently to enable the business. We have teams throughout the world helping businesses execute a variety of initiatives.

We are always looking for skilled, motivated, and talented people who thrive in a fast-paced, team-based environment that fosters collaboration. The specific skills and experience we look for vary by role and by business.

Institutional

We have operations in 17 countries and territories, with 325 investment professionals across the United States, Canada, the United Kingdom, Japan, Hong Kong, Singapore, Taiwan, Indonesia, Thailand, Vietnam, Malaysia, and the Philippines. In addition, we have a joint venture asset management business in China, Manulife TEDA, and operations in Australia, New Zealand, Uruguay, and Brazil. Our investment expertise extends across a broad range of asset classes including equity, fixed income, and alternative investments such as real estate, timber, and farmland, as well as asset allocation strategies.

Retail Investments U.S.

John Hancock Investment Management is America’s premier asset manager. We search the world to find proven portfolio teams with specialized expertise for every fund we offer then apply vigorous investment oversight to ensure they continue to meet our uncompromising standards. Our unique approach to asset management has led to a diverse set of investments deeply rooted in investor needs, along with strong risk-adjusted returns across asset classes. If you’re ready to challenge yourself with a new career in a dynamic, entrepreneurial culture, explore our opportunities in investments, sales, marketing and more.

Retail Investments Canada

We offer an extensive range of products and services to meet Canadians’ wealth management needs. Our investment funds, including segregated fund and mutual fund offerings, are managed by seasoned portfolio managers in North America and around the world. Our guaranteed products include a wide range of annuities and insured guaranteed-interest contracts. Many of our investment solutions are designed with flexibility to meet the wide-ranging needs of Canadian investors. Our industry-leading service led to our attainment of the Canada Awards of Excellence, Gold recognition, and then the Order of Excellence, bestowed by the Governor General as the highest level of achievement an organization can receive for service in Canada.

Marketing

Our marketing teams take our products to market. From market segmentation and distribution channel strategy to the development of marketing and communications materials, they continually look for innovative ways to better address the diverse needs of our customers. This includes financial advice, product features and where and how customers prefer to make their purchasing decisions.

Communications

Whether it’s a website, printed brochure, or social media, we believe in the power of communication to support collaboration and information sharing across our global organization and with our customers.

Product Development

Developing innovative and forward-thinking solutions for customers is what drives our product development teams. These teams conceive, evaluate, and develop ideas for new products and then bring them to life by determining strategy, competitive positioning, and market focus. The product development teams work closely with marketing to develop effective campaigns designed to educate, inform, and differentiate our products in the market.

Risk management is a core strength and focus of our business — from the design of every product we sell to the direct oversight of our company’s senior management. We have a rigorous global risk management framework which requires each individual product in every market to meet strict enterprise-wide risk management criteria on its own merit.

Corporate risk management is engaged in risk oversight for all of our principal risks on an enterprise-wide basis. As such, roles within the department vary in scope but are generally involved in establishing key risk policies and related targets or limits, developing measurement methodologies and tools, monitoring the Company’s risk exposures against targets and assessing the effectiveness of risk management strategies.

Underwriters are needed to identify and calculate a policyholder’s risk of loss. They also work to establish appropriate premium rates, and to write policies that cover these risks. There are two areas where underwriters provide value. In the Individual Insurance business, an underwriter assesses the financial risk of prospective and in-force clients. They will also:

• Assess risks and determine appropriate rates
  
• Assist sales in establishing and maintaining business relationships
• Provide on-going client support through problem resolution
• Work with client financial reporting to ensure the timely release of financial reports to our clients.

Underwriters also provide services within Group Benefits, analyzing  the overall composition of the group, assuring that total risk is within the Company’s overall risk tolerance.